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Reviews 144
ValCap
Feb 27,2025Package was lost at post office and I let Tribal Chimp know right away, they quickly wrote to me and said if post office did not find it they would replace, that was very assuring. It took less than a week but the post office found it, and I notified Tribal Chimp no need to replace. They wrote back again very quickly, and thanked me for letting them know. The customer service was great all the way through the incident. Thank you Tribal Chimp-please keep up good customer service 5 stars!
Brian Meyer
Feb 26,2025Their advertising is very misleading! The bottle is TINY! It's only 0.35 oz for $14.95!
J & C
Feb 21,2025Great customer support when I needed it — Thank you!
J Seymour
Feb 10,2025My sons love the products and the customer service is spot on! Thanks
Gymnastics Mom
Feb 07,2025My son had a reaction to the powder, Tribal Chimps customer service was outstanding! They checked in with me, and recommended a product that my son loves that doesn't impact his breathing and they shipped it here the next day. He loves his new dapper look!
Carole McBurney
Feb 07,2025I like the product
Nahej
Feb 07,2025I had a bit of a snag with my order, but the team at Tribal Chimp totally made it up to me! My item went missing during transit, but they quickly sent me a replacement order. They’re awesome! 😊
Suzanne
Feb 07,2025It works! It’s long lasting. It takes only a few seconds to apply and finger style!
Joan
Feb 05,2025It didn't style like my other hair products and left my hair feeling dry not shiny.
LunarX
Feb 05,2025Lost a previous order, contacted them and responded within 30 minutes! Super attentive and great customer service. Reshipped my order in no time! Will order again in the future and hope to not have this problem occur again :)
Abraham Herrera
Jan 30,2025I've been using TC products for years now and It has always been really good to me. Everytime my order misplaced or robbed, they always got my back. Never ever had a bad experience with these guys and I will continue to support them. 10/10
Beverly W.
Jan 30,2025I bought the hair styling powder. Awful stuff; it may as well be driveway swept dirt. It's chalky dust, gummy and it does not style, and make freshly washed hair a total dirty mess. Not only that, it is matte! Why would you want your clean hair to look matte and feel like you just rolled around in a kids sand box. Disgusting!!!
Barb
Jan 23,2025I had an issue with the shipment the bottle cracked. I emailed a picture of the mess to the company and boom they had a replacement bottle sent no questions asked! As far as the product goes - the sea salt spray - love it! My new favorite company ❤️
Dylan Douglas
Jan 22,2025I was hesitant to buy this but I was in desperate need of something to keep my hair looking great and not flat all day. I accidently bought two before using one and was greatly helped to cancel one of them, get my money back, and still get one shipped to me. This is the greatest styling product for my hair I have ever used. I have already recommended it to over 10 people and it is absolutely amazing!
Logan Hensley
Jan 21,2025NOT HAPPY AT ALL! Either this company is simply unable to handle the volume after their giant marketing campaign, or they are just entirely negligent and have no consideration towards those purchasing products from their company! I’m thinking both. Order Number: TC443798 I purchased the all in one hair styling bundle which costs about $100. I received the spray, the paste, the clay, and 2 combs. Which means I am missing 6 hair styling powders, up until this very moment without any resolve in sight. I specifically reached out to them as I understand mistakes happen, for them to respond to me and ship out another comb? Gee, thanks Tribal Chimp… a 3rd comb, just what I needed. I simply just want the product that I paid for. Not so sure where there could have been any miscommunication given I provided pictures of the package info with the weight dimensions specifically (Front and back of packaging) which would allow them to see clearly that the weight processed and shipped would not add up to the equivalent weight if all products had been included, I also provided a picture of the products received so they did not think I was trying to swindle additional product at no cost. At this point, I could care less if this product gave me super powers, I will never order from these guys again and am going to simply chalk it up as my money being stolen. Now here I am writing a negative review, which I never do, because I have a really good feeling I’m more than likely one of many that are not only struggling to communicate with this company, but also not receiving the product we pay for. I would suggest ordering products from other companies that have actual open lines of communication available for when these issues occur, and correct the issue rather than repeating the same mistake 3 times in a row. Unfortunately, this was WAY too much headache for some hair product. Lesson learned.
Hannah Deaton
Jan 18,2025Customer service helped me to resolve a delayed/lost delivery & resent a new order. They were responsive and efficient.
LP
Jan 17,2025I purchased a product from TribalChimp and, when entering my delivery details, I accidentally forgot to include my unit number. As a result, the package was sent back. I contacted customer service to explain what happened, and the representative quickly resolved the issue by offering to reship the product after I confirmed my address. It was that easy. The next day, they sent me a tracking number. I’m genuinely impressed—I haven’t experienced this level of service and commitment to finding a solution in a long time. Can’t wait to try the product
Ofir Rahamim
Jan 16,2025That’s the 2nd time I’ve bought Tribalchimp hair powder, Love that product!!! The customer service are amazing and very helpful. Thank you guys!
Apryl Borges
Jan 10,2025Tribal chimp has been so easy to work with & resolved an issue we had that exceeded our expectations! The product is great for our teen boy who loves the “hair flip.” If you’re looking for a good hair product, look no further! Will definitely be a continued consumer!
1401 Brickell Ave. Ste 330, 33131, Miami, US
http://tribalchimp.com
Tanya
Mar 02,2025This is a 5 star company, I am so impressed with the customer service I have received. There has been a shipping problem that has lasted 26 days, I let customer service know and they have dealt with the problem in less than 24 hours.