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In 1983, Two Seasons was established and the first store opened, since then we have been the leading experts at selling snow, skate & surf clothing, whilst delivering excellence in customer service. This is because we live and breathe the sports we are involved in.
Reviews 139
Adam Robertson
Feb 14,2019I ordered a jacket which was delivered the following day (free) absolutely superb. It was the best price I could find (£40 cheaper) and came perfect. Delivery updates and tracking information provided. Wish I could give more than 5 star's ! The jacket was unfortunately too big so returning that but loved the service so much just ordered it straight away in a smaller size and I'll return the one I received. Return is postage paid as well. I don't understand the bad reviews on here, I think they're superb.
KG
Jan 25,2019I was very worried after reading the reviews. However, I found a premium brand ski jacket I was looking for at half price. It arrived 3 days later and is perfect. Excellent service and a great price.
Natasha Stubbs
Jan 16,2019I’m actually really shocked. After reading these reviews I was very apprehensive. But there was a ski jacket on there which I couldn’t find anywhere else in my size so I took the risk and paid £5 extra for next day delivery. (UK London), and it arrived the next day!! I was half expecting a disaster after reading these reviews but I’m so happy!! After searching for AGES I have the jacket I want!!! Wooo! So happy.
Dean
Sep 10,2018Firstly was delivered to a neighbour but wasn't told, luckily they gave it to me or wouldn't of known, to then open it and find its the completely wrong thing altogether the invoice has the right details but the item was way off! Now have to send it back and wait even longer massive inconvenience waited longer than stated for it to be delivered in the first place to find it wasn't right and paying for delivery for delivery service to be shocking and having to now wait weeks!
K Oelman
Aug 18,2018Before buying I checked this on trust pilot and generally concluded legit company (not scammers) with just a few people who had a bad experience, particularly when trying to raise orders on internet. Perhaps it was a computer glitch as it seems fixed now. Anyway the risk paid off as I got a genuine hype rucksack for 1/3 the normal price, low delivery charge and came within two days...boom! Have to say my experience couldn’t be faulted- very happy.
Mari
Aug 16,2018Problem with refund. Items returned two weeks ago and still no refund. Not very happy at all. Wont use them in future.
Victor March
Jul 09,2018I've made a few orders with them and every time the items have been damaged. The customer service is really poor; it can take them days to reply and other times they don't reply at all. One item I ordered with free next day delivery; after nearly a week of not receiving it, I emailed them to find out what was going on; I was finally told that the item was damaged and offered a resolution. The first item I ordered was a deck with a giant scratch down it, incredibly hard to miss. The packaging should be much better on decks too; it's just a bit of bubblewrap and a bag. As you can see, this isn't a good company. They may have the odd good deal, but if you have a problem, you will likely end up with more hassle and time wasted than it's worth. It's a shame that these guys are the main stockists of Element--I wonder if Element know who they are in bed with--Two Seasons aren't doing any favours for Element by having such poor customer care and service. I've been a fan of Element for nigh on 20 years, and it sucks to see them being repped by a company as bad as Two Seasons.
AlBayou
Jul 03,2018I don't often write reviews, but had to this time. Never used this website before and prefer to give the smaller shops a chance if I can. Ordered two billabong bikinis off their website using the free standard 3-5 days delivery on Monday. By 6pm the same day I was notified that it had been despatched and the parcel with me on Tuesday morning. Packaging not excessive, which is great for the eco-conscious among us and also meant parcel force could fit it in the letterbox. Used their 'Find my Fit' tool for the bikini sizing which worked perfectly so overall, great product and great service. Will use again and recommend, keep it up!
Leaci Giancarlo
Dec 12,20171 star is even too much! They never update the order status. Late delivery. I was at home but the courier did not bother himself to knock the door and just left the card. And the collection point is open 9-6 so item is impossible to collect. What a service is that? AVOID AVOID AVOID AVOID
manlio salas
Nov 14,2017Awful experience buying online the items were un-clickable tons of problems in general in the site i had to refresh it several times and they cancelled my order and wont respect the price with i did my order... is not 1 star is 0 , never buy anything there such a shame!!! and they call themselves a store! and they try to solve this with a 10% discount , poor management in trouble times, 3rd world customer service ...
Elle
Jun 06,2017So I wrote a review on here and it got taken down for No reason. I had been a customer of two seasons for a few years they had always treated me differently due to being in a relationship with one of the staff which i think is ridiculous as the management had relationships and didnt treat their other halfs the way they have towards me. I used to shop in two seasons all the time most of my wages used to go towards buying garments from the store in Lichfield. Last year i was talking to a fellow customer at the till about the store and how good it is, bumping the company up, my partner who works there got pulled aside by the manager and got told that he shouldn't be speaking to me when serving customers which is fair enough except the fact that he wasn't talking to anyone it was just a conversation between me and the customer - I heard my name get mentioned and found out my partner had been told off for no reason so I went up the manager and asked if he had an issue with me he said no and I asked him why he had had a word with my partner and why my name had been mentioned and he said that he shouldn't be speaking to me whilst serving when I informed the manager that he hadn't said a word to me he froze, didn't say sorry or anything else to me, next thing you know when I next walk into the store and I get told by my parter ( who is just an advisor!!! Not a manager!! ) that I'm banned ... nearly 2 years on and I'm still banned. The manager who had an issue with me Timothy Popkin who has now left the company, there is a new manager running the store and my partner has tried to sort this issue out, as I now have to stand outside the shop doors like a dog, but they haven't really responded to the issue, they keep passing the issue off to someone else and when we contact that person they pass it on to someone else going round in circles. I feel segregated and singled out by defending myself which is not a crime or a wrong doing behaviour. I've been told by my family and friends including my friends from the local skate park disagree with the situation and the way I have been treated is ridiculous, they do not shop there as often anymore (even some of the staff think I've done nothing wrong and that it's ridiculous as I get along with them!!). This is disgusting customer service by such a big company, so ignorant and disappointing. This trust piliot review should of not been reported it is not acceptable to treat customers the way they have towards me if anyone needs to discuss this matter further please contact me. I am allowed to voice my opinion and state the events I have experienced with two seasons that is what trust piliot is for I will not get put away in the shadows again by this company. The more you report and remove this review the more I will go out of my way to make sure it sticks on here. I have EVERY right to post this publicly stop trying to hide your wrong doings and maybe act on them like a professional company. Recent Update: The store invited me in for a meeting and I am now unbanned this review was never aimed at this store just the higher arcy of management (area management) that chose to ignore me and purposely misinformed me about this situation and for that reason until I get a personal apology for the higher managements biast actions I will not remove this review. To the customer service that reported this review why don't you read up on this review before you report it.
Nikos Laf
May 27,2017I never write reviews.. But this? Just amazing.. 50% discount on Havaianas flip-flops.. bought one pair first and then another 3 for the family pairs! Next day delivery for free and e-mail updates.. i would give it 10 stars..
Ringo
May 23,2017Their website is shocking. Clicking on many items for a "closer view" more often than not loops you back to the main menu. Items seem to mysteriously disappear from your basket upon reaching the checkout. Clicking on page "2" or anything after page 1 of a search seems to crash every computer in my household completely - using Mozilla, Chrome and Explorer. Considering you have a grand total of TWO stores in the entire Greater London area, and your web designers seem to think their job isn't even worth bothering with, it's very clear that this company is headed for a massive crash pretty soon
Leigh
Jan 19,2017I ordered a watch for next day delivery and get an email later in the day saying sorry not in stock. Will not be using this store again
Carol
Jan 11,2017Extremely poor and slow interface, due to which the bag with 8 items was erased automatically at the point of payment. After getting it all together again the same order was placed twice. And for the final next day received an email stating that due to courier limitations they don't send to Denmark (though Denmark is on their delivery list, with shipping prices). Courier limitations? It's not 2002 anymore. When you spend over 200 EUR you can get any courier to get it to the next country on the map. Unrecommended
K&M
Dec 08,2016I have placed many orders with Two Seasons and have always been happy. However, this time I required a little help with an item I was interested in - wanted some more info - and after a rather long wait on the phone I finally got through to a lady that could not seem to understand any English, what I said was then guessed and incorrect, when we finally understood which item I was enquiring about, this could not be found on the system, nor was the product number understood. This went on until I was incredibly fed up with trying to correspond and gave up, going ahead with my website purchase, without this item. The next day I then received an email informing me an item I had ordered was out of stock and would not be sent out to me - this is incredibly frustrating, disappointing and unprofessional. I have ordered from many online retailers this Christmas season and I have not experienced this with any others. All in all a very difficult and frustrating shopping experience, which is a shame as has put me off shopping with Two Seasons.
Tom S
Nov 07,2016I've bought a few things from here now and every time has been a pleasant experience with fast delivery.
Beni C Watkins
Nov 05,2016Ive used Two Seasons a number of times over the last few years, they always deliver on time with great packaging. Always super offers on the site at the best prices on the net. They come highly recommended from me!
Cass Read
Nov 04,2016I loved the look of all of your products, however was worried about buying online. I loved the products, even though one was a little different then the description. I wear the sweater often.
Unit 3 Sovereign Court, South Portway Close, Round Spinney, NN3 8RH, Northampton, GB
http://www.twoseasons.co.uk
Helen Fox
Feb 20,2019Brilliant products and great prices with excellent delivery - however, I need to speak to someone at Two Seasons and my emails are unanswered and every time I phone (even at 8am as soon as their lines open) a recorded voice tells me that all collaborators are busy and to ring back later, There's not even a waiting system my call is just cut off. I have phoned 19 times not at different times of day with same result - Two Seasons if you read this PLEASE answer the phone or eply to my emails all I want to do is to check that a return has arrived.