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Reviews 596
Kate
Nov 24,2024You always have great customer service!
Obiageli Akinbule
Oct 23,2024I absolutely love Ucraft! Outside of the ease they give to create your dream website, their customer service is superb! I just finished speaking with Ellen and she helped me with my website - something I could never have done on my own. They have this neat feature where if you give them access to your site, they can fix your problems. I also love their surprise deals, like Halloween promos and one free custom domain. I love Ucraft, you will really love them too!
Arman
Oct 11,2024wow! wow! wow!
Verdira Chanvre
Sep 18,2024I truly enjoy uCraft. Been site building here since 2021. The ability to customize your site's features goes beyond what any other website builder offers. I have absolutely pushed the limits with my creative content. It doesn't feel like work, in fact it's quite fun. I've been able to iterate without limit, organize my ideas, and build upon my company prototypes and assess engagement. SEO tools are helpful. Staff is knowledgeable and always willing to find efficient solutions to assist any issues that arrive. Prices are also reasonable and it seems their products are ever-evolving, all while the initial products are not being phased out and still accessible and still impressive in their offerings! Much constructive details and instructions are available in help sections and even from the forums from other customers' experiences -once you encounter a fork in the road, you won't be lost for long as the directives are certainly user-friendly and simple to understand. The company is also quite generous with their server space and specialized functionalities. Suits all my purposes. I've been challenged to learn some coding and uCraft has definitely supported my understanding of website innerworkings. I won't go anywhere else :) Happy here.
Kevin
Jun 27,2024Good and timely customer service, issue revolved quickly
Michael Alberto
Feb 19,2024Very nice support with Elen. Hope she will guide me until i finish the project. Thanks
EMd
Jan 24,2024I'm giving it a 5-star rating for now, based on my ridiculously fast process of website creation, ecommerce features, reasonable price, and the amazing support I received when I got frustrated with some feature (my fault). They will be super patient walking you through it. Amazing so far. And should I mention that you can connect your own domain during the trial? That's not something other website builders allow.
customer
Jan 16,2024Love their customer support they’re always there when I have a question!
Jim H
Dec 26,2023I have been using adobe's macromedia for many years to develop websites so I thought I would try UCraft for a change. They do have very nice templates, but I had great difficulty with certain aspects of the program. The good news is customer support is very good and quite responsive, the bad news is I had many many questions. After 5 days I still do not have the website that I want, but it is acceptably close. It's not sophisticated, in terms of modern websites, and the mobile representation of the site is not acceptable.
Emma D
Dec 25,2023Really bad product and service. It charged cost from me but I can not use the product, and the website always had problem loading the right page. What it always does is to lead you to the payment page and it will only wants to get money from you but does not provide any service. The 24/7 support is just a joke, when you have a problem, you can not find anyone from the support team, neither a reply. I do not recommend and will add this company to my black list. Feel really angry, because I cannot get my money back.
Mama
Nov 20,2023Not helpful enough, not really giving a viable option for a matter where I specifically described my request, regarding showcasing a product configurator, with a mandatory upload feature (which by the way it is an option in the dev tab), which simply won't work. I've been referred to use a form type instead of the product configuration from Ucrafts eshop
Paul
Oct 24,2023Ucraft has been so affordable, easy to use, and accessible. The site reminds me of some of the first and most helpful website building companies from the early 2000's. While the technology seems like it is not completely fleshed out, and some rare glitches occur from time to time, the customer response and customer service team is swift to reply and help out with anything. The company also has a very complete self-service center that allows you to see if you can fix or change things the way you want them all yourself. Excellent job, ucraft. I hope to be a long-time customer.
Pam
Oct 04,2023A very responsive group of people. Always go above and beyond what I'm looking to resolve. Really enjoy using this site also.
Ive Evi
Oct 01,2023Create a website just for them without any explanation block your account access with all the time you spend on, all the information you fill in, and create text so you can start all over. BRAVO, your perfect site cost me just 2 days of my precious time. I am a photographer. I create a portfolio with glamour photos but VERY DECENT nothing to block my entire account without the possibility of copying my data from there or just changing two photos where nipple is visible!!
Samantha
Sep 26,2023I need to sell using a third party link and your site does not have that capability.
Ben
Sep 05,2023Reliable service! Never have had issues with my website in 3 years. Thanks Ucraft.
Billy Seaman
Aug 22,2023Amazing customer service, Easy to make a logo for my business and excellent staff! I wanted to make a logo for my business that was short, sweet and simple, Ucraft did just that. When I went to the customer service to say how thankful I was, the bot was amazing, so helpful, yet not to Bot like, if you know what I mean, then I asked to speak to a human and this lovely, kind, charming man came on called "Bedros"! We talked a bit then we started to send gifs to each other, overall, I think Bedros should get a pay rise! Thank you so much Ucraft bot, Bedors especially, and Ucraft in general for making a Loving, Easy, Helpful, Free, Funny, No Hastle website for me, and everyone else in this world to enjoy!
Aveta
Jul 29,2023Ucraft you are the best
Alexander
Jul 21,2023Overall this is a very nice product, with big value. Crafting the website process was a bit stressful, not everything is intuitive I would like a bit more freedom in the building process. And I will need to contact the support team, for help with payment method setup.
customer
Mar 20,2025There is no real time support, it’s always after hours. That is very frustrating.