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Reviews 132
John Bartlett
Sep 25,2021Fantastic Customer Service when I had a problem with my 10+ year old juicer. All repaired and upgraded under guarantee and returned within days- nothing was too much. VERY impressed but then I've always found Vitality4Life the best in their field as they really do care. Thank you again!
Joshua William
Sep 06,2021I bought a KingSmith treadmill that got some damage in the first month which was not my responsibility (cause: an error in the information placed in the manual resulted in a missed cause which formed some damage); they honoured the warranty and sent out a brand-new one promptly upon receiving the damaged item, as well as paid for the collection of the item. Tuffnells, their courier, provides inbound tracking so I was able to know my driver and my delivery date. Sending it back was difficult since I didn't get tracking access (because I didn't order the collection) and the item took extra time beyond their four working days, so this delayed things but Tracy assisted in locating the parcel once I prompted her of its delay (hearing nothing from Tracy made me do so), and although it was described as 'on hold' by Tuffnells this confirmed to her I'd sent it and she ordered the replacement that hour which came 2 working days later. The Tuffnells was a kind bloke with who I enjoyed interacting. Tracy Veenendaal, as mentioned (the UK customer service manager), throughout the whole experience would be responsive to her emails, always replying within 24 hours and often within 3 [with a professional and kind tone].
Dee
Apr 13,2021I bought a replacement front end for a juicer, the part broke within a few weeks after normal use and I requested a refund as unfit for purpose, the original part lasted 10 years. I heard nothing, phoned (no answer left message), emailed explaining I expected a response by end of week, they replied confirming that I had bought the part from them and asking for more details (I had already sent these but in the interests of resolving the matter I sent everything again). Nothing. I will arrange a refund through my credit card company. The same part is available on amazon, they handle refunds and returns professionally, avoid this company at all costs.
Anna Toporska
Mar 30,2021This is a scam company. I ordered a juicer on 22nd February and never received it. They eventually offered a refund, but it hasn't arrived either. I will be informing Barclays bank about it so that the company is put on a black list.
Evrim Karaboga
Mar 29,2021Gerät ist in zwei Tagen kaputt gewesen. Nachlieferung dauert 14 Tage.
Le Murmure des étoiles
Mar 21,2021Ce vendeur est à fuir!!!! Après plusieurs mois d'attente parce que mon mixeur biochef est défectueux depuis le début.... J'attends patiemment (un coup, les comptes ne sont plus accessibles, un coup c'est à cause du brexit ok passons) et là, on me dit que je peux recevoir mon bordereau de retour pour renvoyer le produit et devinez quoi ?!!! J'ai juste 25 euros de frais de retour à payer. On dirait une vieille arnaque C'est HONTEUX!!!
Alessandro
Mar 11,2021My blender arrived after one month, completely broken , they do not answer to your mail so I had to claim a refund with PayPal. No answer from them in one week! Really bad!!!! Still waiting for an answer!!!
Lorna
Feb 25,2021Absolutely terrible customer service. Please, spare yourself a lot of worry and stress and expensive phone calls to their premium rate number and don't buy from them. After purchasing an expensive item I found it to be faulty, and it took weeks to try to get the item returned and a refund given with no replies to my emails. I never usually write reviews but don't want anyone else to go through such a terrible experience.
Pete
Feb 25,2021Do not buy from Vitality4life. I was charged for a premium rate number whenever I needed to speak to someone, I quickly reached my mobile spending cap. The colour I paid for was subsequently out of stock. I was repeatedly given false delivery information, the juicer took over 8 days to arrive. The juicer finally arrived with a European plug rendering it unusable. I was offered a refund, or an “upgrade” to a substandard product. To be honest I’d had enough. I would have accepted a discount or some gesture of goodwill but nothing tangible was offered. Just spend some extra cash and buy from ukjuicers instead. Better products. Better people.
Clive Churchward
Feb 24,2021Placed the order. They confirmed delivery and it arrived on the date they said
GUILLET JOEL
Feb 15,2021site non recommandable ! pour vendre , pas de souci mais si vous avez un problème ( moi moteur HS au bout de 3 ans ) plus personne , moteur garanti 15 ans , service après vente inopérant. n'achetez rien sur ce site.des arnaqueurs !!
ST
Feb 12,2021We purchased a treadmill paying over £1000. The treadmill is not the issue the issue is the Company, Vitality4life. A simple question about warranty resulted in numerous unanswered phone calls and numerous unanswered emails! After weeks of no replies I finally got a 1 line response from the UK Manager that didn't answer my question or help in any way. After the dismissive response I tried again contacting them ............Nothing. I would NEVER recommend this company to anyone and will NEVER buy anything from them again!
Léa
Feb 11,2021J'ai commandé un extracteur de jus Atlas, je l'ai reçu rapidement. Le problème est que j'ai reçu un extracteur avec une prise anglaise... Et à 209€ ça m'embête de devoir acheter une prise. Comment pouvez vous m'aider ?
Giancarmelo
Dec 21,2020horrible experience: bought an expensive blender that did not perform as expected, tried to contact customer service both via phone, chat and email, they never reply. Stay away from this website, do not purchase anything from them.
Bridget
Dec 08,2020I ordered an undersink water filter. Vitality4life sent the wrong filter (worth more than the one I had paid for) so I let them know. They asked me to return the incorrect one which I did the same day. DHL are having trouble with deliveries. I have phoned Vitality4life to ask if the correct one is being sent to me. I am told they cannot send the correct one until they receive the one I have sent back!! This was their error not mine but I am paying. I have not had hot water in my kitchen as a result since 27th November and have no idea when the filter will arrive so I can have hot water again. Not pleased and am looking elsewhere to purchase this filter so that I can tell Vitatlity4life not to bother and just give me a refund.
Yves Caillot
Nov 17,2020Entière satisfaction tant au niveau de l’accueil, de la qualité des services et du service après vente proposés. Je conseille vraiment ce site, car à chaque problème, le service après vente a résolu celui-ci et ce 10 après l'achat de mon appareil.
COURTADE
Nov 13,2020J'ai commandé le 18/10/20 un EXTRACTEUR DE JUS OSCAR NEO sur leur site vitality4life. On m'a encaissé mes 399 euros le 20/10/20. Nous sommes le 13/11/20, et je n'ai toujours pas reçu mon EXTRACTEUR DE JUS !!! J'ai fait 2 mails à l'adresse indiquée sur leur site et personne ne me répond !!! J'ai appelé à leur 2 numéros de téléphone indiqués sur leur site : 05.82.84.06.22/05.16.57.71.80 et je tombe sur un répondeur qui me dit que leur messagerie est pleine ! Je crois bien que le site Vitality4lifre sont des escrocs ! J'espère me tromper ...
MICHELE
Sep 07,2020Voici le 2e extracteur Biochef que je commande à cette Société pour mes enfants. Le 1er fin 2018, le 2e début septembre 2020. Premier achat livré avec livre de recettes, pour le second il m'est répondu que le support papier ne se faisait pas et que lors de la 1ère commande, c'était "une offre exceptionnelle", quelle chance j'ai eue!! Donc, à moi d'imprimer le livre !! Désolant car le montant de mes commandes s'élève en tout, aux environs de 700€. Donc, au boulot, perte de temps, consommation de cartouches d'encre et surtout, côté peu pratique pour consulter les recettes sur des pages volantes !. Dommage que ce détail, pas si anodin, fasse chuter la note et oblige à faire un commentaire très moyen.
Cliente Amazon
May 05,2020Assistenza clienti assente, prodotti che costano 400 euro e dopo un anno sono da buttare perché di plastica. È dal 2010 che faccio acquisti su web ma una fregatura del genere non la avevo mai presa. Comprate un’altra marca di estrattori...fra l’altro i loro sono rumorosi e il succo esce con le fibre nonostante il filtro a maglia stretta. Aggiornamento: mi hanno cambiato tutti i prezzi in garanzia. Spediti dall'Inghilterra al costo di 10 euro a carico mio. Meno male che sono riusciti a risalire alla registrazione sul loro sito web. Ora l'estrattore è come nuovo... Dopo un anno di utilizzo. Continuo però a pensare che non vale la spesa.
Vitality4Life, Unit 7, Vitas Vending Business Centre Fengate, PE1 5XJ, Peterborough, GB
http://www.vitality4life.co.uk
Evelyne Glasson Deschaumes
Oct 18,2021Extracteur de jus et des hydrateur commandés le 1er oct 2021.Annoncés disponibles sur le site et livrables le 7 ou 8 octobre. Rien à la date indiquée et service clients totalement injoignable au tel. Nous sommes le 18,toujours rien et un mail confus du sce clients contacté par mail parlant d'1 livraison en fin de mois car les articles sont rupture de stock. Ces pratiques sont malhonnêtes j'aurai commandé ailleurs s'ils avaient annoncé ce délai d'1 mois minimum. Fuyez cette société pas fiable.