I purchased SOLAS and LSA code e version and unable to download the document. I use and access these on board ships often without internet, so not having the PDF is not helpful. I feel ripped off and should have understood this before purchasing. I understand why it is issued online, but that does not help me.
I did not receive access timely. The response was not useful.
Fast overseas delivery
Easy to navigate and find what we wer looking for, smooth process from beginning to delivery, only one week delivery time
Excellent service
Let down by UPS. 7 days to receive two books - unacceptable! Otherwise the book dept very helpful.
Offline feature not working, bought a book and can’t read it when there is no internet here at sea.. which happens alot
I really like the Witherby web eBook reader. It’s user-friendly and offers a great reading and taking notes experience. I often use it as a reference for my cadet electrician training. It would be even better if they developed a phone/tablet app that allows offline access, making it more convenient to use on the go!
Decent price, Quick delivery. Shipping cost more than the book 😵💫
Prompt service and quality products.
I had trouble downloading and locating the recent e-publication I purchased. Your technical service team was great in helping me work through the issue. We connected via Team Viewer and Liam did all the work. Also telling me how I could view the e-publication offline. Great support.
Cost of shipping to high.
Prompt delivery of ordered items where possible. Fantastic there is no postage. If any queries or problems, the customer service team respond quickly. The same person is assigned to the ticket/case so communications flow easily without having to repeat details.
Fast and easy transaction
Credit card payment the only option. I buy this for my emplyer and as a company they have different payment options and this causes extra paperwork for me.
I initially had a book delivered which ended up being damaged. However I got in contact to the team and they were incredibly nice and helpful, gave me access to a e-book free of charge and sent a replacement copy which came promptly.overall very happy and a great book very helpful
Very poor quality of the pages, blurr photos, looks like a student time of copy made, this is way too much paid for a book like this. Customs clearance was taking a long time, this was not made aware by you.
prompt delivery
I haven't received any shipping information since payment and I don't know why.
Mohammad Rownok ul Alam
Jan 03,2025It was a mixed experience. While it is easy to buy the product with few clicks, the witherby connect software need some basic change to enhance reading pleasure. It takes some time to open a book. Navigating the book and zooming not very easy. Printout from book also restricted. Since I paid to buy the book, there should be no restriction for me to printout.