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Reviews 236
Adz
Jun 11,2023I'm giving a 4 star review because it's more likely to be read. I hope both the team and people considering membership do take it into account! First of all, I love WA. It's an amazing site with fantastic functionality. I write science fiction rather than RPGs so a lot of it isn't designed for me, but it is just so full of possibilities. Unfortunately, that was exactly the drawback for me. WA is such a huge site that I never had time to explore it properly. It is so content-rich that I used it for about three weeks before I stopped finding the time to keep following the tutorials and navigating the site. What I wanted was the ability to make simple linked maps, to keep track of where everything was in my world. That's why I signed up and, a year later, I still am not sure if it would have been possible. I just wanted a giant reference library so I could make sure that, say, the Rainbow Inn wasn't accidentally called the Wyvern Bar in chapter 17. In the end I could barely tell what was part of my world and what was part of the site. I would strongly recommend having two membership tiers and a customisable UI. For the first of these: the current rate is just so high. I think it's worth the cost for such a big site, but I think loads of people would really appreciate a smaller, cheaper, easier version that they could get familiar with. I'd have engaged a lot more if I could have. Second, customer service. I had a GREAT experience with the team. My auto-renewal kicked in at a bad time and the team offered a partial refund. But, as others have said, this feature drives so many negative reviews to begin with and I was lucky that they considered a partial refund in my circumstances. For a site I only used for a few weeks, of course I forgot about it year later. In my case I stopped using the pen name and email address so I recognise that's my own fault. I really believe that a cheaper, easier, smaller tier would solve all a lot of these problems as people wouldn't sign up for huge annual membership then give up after a few weeks. More people would stay on for longer and would upgrade when they needed more of the site. It's just a suggestion though. I honestly don't believe WA tries to be predatory and I really hope to use the site in future. It is a great site for those who use it but a smaller, easier, cheaper core site could reach an even larger audience. I do think it should deserve five stars given how high quality all the content is.
Smile
Jun 09,2023I rated this company a good 5 stars because of how it has simplicity and complexity in the same website. There is so much it can help you with, and when you think you've seen it all. . . it comes out with just one more surprise!
Scout Mackenzie
Jun 07,2023Been using world anvil for years, and had to contact support for an issue, and Ioanna solved my issue and processed immediately. Will never stop recommending World Anvil not just for being a great comprehensive product - but now I can say the service is excellent. Thank you!
Scott
Jun 07,2023I've been learning this program for a while now. It has a very steep learning curve, which isn't a problem in and of itself other than it may be over complicated for some uses (Game Planning). As if the learning curve wasn't rough enough - the servers have been running extremely slow, and even going offline at regular points. Usually when I have a deadline or right before a game. I've tried to reach out to support and they basically just said, we know, it's being worked on, yet weeks and weeks of it continues. There is supposed to be a way to increase font size, I needed to do that, so I delved in only to find that it doesn't work on the "Player Handout" page. Not a single mention of this in the CODEX that would have saved me hours of wasted effort. When asked about - I was told that's how we want it to work. Ummm OK??
Jacque
Jun 05,2023I've been a paying World Anvil user for about 2 years now. This website is such a game changer. Not only can you organize even the tiniest of details regarding your world, but so can your friends that you add as co-authors. All of the formatting is so neat and clean, your published work on their site looks so professional and well done. Their customer service reps are also commendable. They're so knowledgeable about this service, they're kind and understanding. When I was experiencing some money troubles, Maddie was able to provide a solution. I know that as soon as I can afford my membership again, I will be repurchasing it so I can continue my financial support of this amazing company and resource. You guys are awesome.
Max Hankinson
Jun 04,2023WorldAnvil is a great site! With lots of informative videos/tutorials, a great interface, easy to understand mechanics and astounding value for money, there is no finer company when it comes to customer interaction or support. Most recently, when I needed support in an issue, Maddie was incredibly polite and helpful. Nothing but good things to say about my experience with them! P-Tech04
Sean Gilmartin
May 30,2023WorldAnvil has a ton of tools for any kind of creator, whether they're a writer, game designer, or a GM for a tabletop RPG. Beyond that, their team actually cares about the people in their community in a way that feels shockingly rare for any company. Their prices are more than reasonable for the quality of the service they provide, and I'm looking forward to upgrading to a higher tier as soon as I can afford it.
Luca Naldini
May 29,2023Had a good experience
Ian Johnson
May 27,2023I love World Anvil, and now I can say that the support team is stellar as well. They took my concerns seriously, and very quickly gave me a solution to an issue that many companies would have just shrugged off. Thanks for such an awesome experience!
Everwild
May 26,2023For a while I've had growing concerns about World Anvil's bias in favor of tabletop gamers marginalizing my experience as just a writer in need of a worldbuilding wiki. Then recently, World Anvil streaming one of their TTRPG Twitch streams from *my* WA site (from every page with their footer) was cause for distress. It lagged the site and bogged it down so much that editing became extremely difficult. As a paying customer, I felt the embedded stream was terribly intrusive. I've also had an ongoing issue with WA's pop up sign up interfering with my readership, many of whom have no use for a WA membership and won't sign up. The two ladies I was gifted to address my concerns this past week were attentive and responded promptly. I was assured that, although it might take a couple of days, they were working to get the answers I needed. Then within that time frame, they (and the whole WA team?) surpassed my expectations. I was also assured I'd be able to control whether or not I could opt out of the live streams from my site's pages, that they wouldn't be frequent occurrences, and that WA would be certain to keep lag from interfering as much as possible. When I asked for them to approach the devs about toning down that pushy little pop up, well... they removed it completely from the paid Grandmaster tier account. Removed. Not just moved. So now my friends and family don't have to click it off with every single page when they navigate through my articles. I mean, how do you *not* give that kind of service the highest possible rating? It's the first time in my 2.25 years as a customer that I've even felt the need to contact customer support and this is how they respond? Should I expect World Anvil to hand me everything I need or want on a silver platter? Probably not, but if this proves anything, it's that, as a customer, I'm at least *heard*. I can trust that my issues will be addressed fairly and not just dismissed. It matters, and I am deeply appreciative of those two ladies and the whole of the World Anvil team.
Nathanial
May 19,2023I love the customer support!!! They are very fast, helpful, and effective in providing the support I need! Specifically, they responded to me about an issue in less than 12 hours and provided the exact information and link that helped me fix the issue in less than fifteen seconds.
Lydian Humphries
May 17,2023WorldAnvil is an excellent company. Their site is an incredibly thorough resource for worldbuilding. Their staff is incredibly kind and responsive. 100000/10 recommend to writers and Game Masters alike :)
HoboEnderMan
May 08,2023One of the best products for managing your world building projects and support was very helpful in resolving a billing issue that was entirely my fault
Playtester
Apr 26,2023I had, through fault of my own, two accounts: one for ME and another for a community I worked with. Ioanna helped me understand the price differences, the discounts I was being offered, and wrapped it into a single amazing package. Great support! Right now, our LARP of 120 Players is loving creating the world and making it more accessible on World Anvil over a pdf. It's been a great experience all around.
Slippery Words
Apr 21,2023I couldn't continue my subscription and the customer service folks were very helpful to me. It is a good service and a lot of fun, I just couldn't continue it at the time.
The Lillianeir
Apr 11,2023I honestly wish I had more time to use World Anvil, but for what I was able to accomplish with it, I am proud nonetheless.Hoping to resub once I have some more pressing things taken care of.
Jordan Cheney
Apr 10,2023Could be good, but I had to cancel my subscription as so many things that needed some more clarity for someone new to the platform. Tooltips on more areas would really help, and there needs to be less reliance on people's assumed knowledge of CSS with more themes available for subscribers as the ones on there are a bit hit-and-miss, and so many areas seem like bugs but when reported, rather than improving or clarifying the issue within the platform, the dev team just go "not a bug" and then seem to ignore it - they're not very helpful. For example, nowhere does it explain that when you quick-edit an article on the recently updated articles page, you need to click and highlight an article for it to recognise progress and save. I lost a lot of work, and dev response is just "you need to click it for it to save". Why? Whilst not considered by them as a bug, this is bug-like behaviour as at least one person had issue with it, and should be at least considered to clarify. This attitude needs to change and if subscribers are finding something unclear, you should be trying to clarify it, not ignore it. As a result I don't feel listened to as a subscriber I'm afraid :( Discord as a support platform is an interesting choice but I feel a bit embarrassed sometimes when I have to ask for support in full view of everyone else. But that's more of a me-problem :) I've got nearly a year left on my sub and kind of regretting it a little. Please don't take any of this personally, I am trying to be constructive and I really really want to like this platform. If it improved I'd definitely stay, and I'm going to try to use it in the meantime in the face of my difficulties so far but I won't be contacting the discord support or using the bug reporting as it doesn't seem to get me anywhere.
Kelderan
Apr 05,2023The Product: Good tools for a variety of creative outlets that were leaps and bounds more usable than when I was trying to organize OneNote and physical notebooks. Also nice to share information with others (players, proofreaders, etc.). The Company: What can I say other than that they're responsive, professional, and never feel like they're trying to intrusive. You don't have to worry about email spam or troublesome cancellation flows if you need to take a break from their service.
celeste
Apr 03,2023Great tool for writers and creatives. The staff was very kind and willing to go out of their way to help me with a payment issue. Definitely recommend :)
C/O Cruse & Burke 73 Park Lane, CR0 1JG, Croydon, GB
http://worldanvil.com
Arzend
Jun 12,2023world anvil has great tools that have been really helpful for writing and organizing my world building project. recently I've had to replace my computer and could no longer auto login, couldn't remember my password or that of the email (which is not my main email) I used to setup the account. in spite of all that Ioanna and Maddie were able to help me regain access to my account, while also taking steps to verify that the account was not being handed over to the wrong person. I've not had such luck with other websites I have lost account access too, most of which have told me "oh well, guess you have to just loose everything and make a new account!" I'm very thankful that hasn't been the case with world anvil.