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Reviews 180
CHERYL WILLIAMS
Aug 14,2020First Of All!! My Order Was Placed On June 7, 2020 & It Didn't Arrive Until July 29, 2020!! And That's After I Sent Several Emails, Wanting To Know Where Was My Order!!! When I Originally Placed This Order, It Said It Would Be Shipped Within 2 Days!! Obviously, That Didn't Happen!! Wyckes Furniture Sent Me Mitch Match Parts!! As You Can See The 2 Wood Piece DO NOT FIT!!! I've been Through It With This Scamming So Called Company!! Every Time I Call To Rectify The Problem, I Get A Voice Mail Pleading For A Callback!! No One Never Has The Decency To Return At Least One Phone Call!! I've Also Emailed Them & Their Response Is Literally Non Existent! This Has been Going On For Weeks & They Might Have Responsed Twice, With Utter Nonsense! Their Last Email To Me Was To Take Pictures Of The Problem & Also Outline The Problem On The Diagram Instructions That Was Included With The Rocking Chair! I Followed Their Instructions Per Their Email To Me, Sent Them What They Requested & Nothing!!! They Have Not Had The Decency To Response! And This Was Over A Week Ago!!!! BEWARE OF THIS SCAMMING COMPANY! WYCKES FURNITURE WILL TAKE YOUR MONEY & RUN!! DO NOT EVER DO BUSINESS WITH THESE SCAMMERS!! I HAVE REPORTED THEM TO THE BBB & Will See What Other Avenues I Can Take To Correct This Awful & Horrible Situation! I Have A Rocking Chair That I Paid In Full For, But Currently CAN NOT USE!! #wyckesfurnituresucks!!!š¤¬š¤¬š”š”
CJ Jung
Jul 21,2020I have purchased an electric fireplace through Wyches Furniture online on 7/6/2020. I've received the item on 7/14/2020. Unfortunately, the item came completely damaged. The box was all taped up and the sides were ripped open. When I opened the top of the box, the top of the fireplace (made of plaster) was smashed in on 2 of the 4 sides. The top of the fireplace is loose and is awkwardly sitting on the base of the fireplace because of the damage. I have emailed the only contact info provided on the site: sales@wyckes. com. I've sent the email on 7/14/2020 with all requested info per the website, received info to contact the manufacturer on 7/15/2020 even though the damage was through the sales company shipping service. I've since then received no help from Wykes. I've emailed a couple times more and no responses as of 7/20/2020. The Twin Star International, the manufacturer, told me to talk to Wykes. I've told them that Wykes is not responding. So now, Twin Star is telling me to wait until a technician reaches out to me. It has been 6 days and no reponses from Wykes as to how they will resolve this situation.
Candy Cane
Jul 13,2020I know that many companies are working with limited staff during Covid and I totally understand. But this has nothing to do with the horrible service I received from Wyckes Furniture. I placed an order for an office chair weeks ago. At no point at all did they ever respond giving me an approximate delivery date. After a couple weeks, I emailed them requesting one. They responded saying they were briefly closed and are running short staffed and will ship all orders ASAP in the order received. I wrote back asking if they can just provide an approximate date since I live in an apartment building, and was going to be away and would need to make arrangements for someone to get the package. They responded that I would be contacted by UPS with a tracking number when the item is shipped. Still not the answer to my question. I responded again, and re-explained and expressed my displeasure with their terrible customer service. And what did they do next??? They flat out cancelled my order!!! With no explanation, no email, no courtesy message, no apology, NOTHING!!! After I had already waited a couple of weeks. Their email responses is that of a disgruntled employee or owner who simply doesn't care about their customers. To add insult to injury, when you try to call their customer service number, no one ever answers. My advice, if you have to pay extra to purchase from another merchant, do it! Most of the furniture they sell are sold on multiple websites like Amazon, Walmart, Wayfair, Overstock, Joss and Main, and Birch Lane to name a few. I was trying to save a few bucks and unfortunately ordered from Wyckes. That has once again proven that the cheapest way isn't usually the best. Take my sage advice and avoid this unscrupulous company like the plague. If this is how they treat customers, and first time customers at that, I shudder to imagine how they treat customers with other issues, like defective merchandise. You would never receive this level of terrible customer service from any of the other merchants I previously listed. We're constantly being told to support local businesses, so these major conglomerates don't run them out of business. But it's terrible customer service like this why customers feel compelled to buy from places like Amazon, etc. If Wyckes continues to treat customers like this, pretty soon they'll be out of business too. Which is not necessarily a bad outcome for customers. And while I wish for no one to be out of a job, then Wyckes need to take that into account before treating customers so horribly.
Chante R
Jul 06,2020DO NOT BUY FROM THEM, SCAM !! I ordered 2 accent tables from them and it took them forever to ship. I had to contact them and complain for them to ship my order ! Then I get my order and notice they only sent me 1 accent table when I ordered 2. It's literally been an entire month and no one in the customer service department has responded or given me a refund ! I will not be ordering from this company again, I do not support scammers or unprofessional businesses.
Charlene Archer/Loyd
Jun 30,2020Fraud seems to be this business way of getting business well thankfully my credit card picked up on the fraud I was going to purchase 2 end tables and a error kept showing the order never approved & I get a message from my credit card saying thereās pending charges but on wyckes never showed it processed just errors. Crooks I will not buy a thing from them.
Kim Harless
Jun 29,2020No customer service. I ordered a stereo cabinet and was told it had shipped. When I didn't receive it I tried to call customer service but all I got was a recording and nobody ever called me back. I sent an email to 2 different addresses and one came back as a bad address and the other has gone unanswered. I have had to start a fraud complaint against them with my bank as I have never received the product
Geri Reno
Jun 26,2020I had a great experience with wyckes furniture I purchased Coaster dining chair style105072 to be shipped to NewJersey My order came in less than 10 days wrapped perfectly with no damages. Set up of the chairs was quick and easy. I was a bit skeptical after reading some bad reviews, but my order was filled and shipped to my fullest expectations on time. My only suggestion for the company would be to have a live customer service person to speak with, in case you need to go over your order Other than that, I have had 100 percent satisfactory experience
Becca Mullins
Jun 24,2020F### this place i tried to buy beds for my childern to get them off the floor 2 months later no beds and my money is gone!!!! Im so aggregate because i dont have money to buy my kids anymore beds!!! I hope people read these reviews before they buy!!!
Marissa Thiele
Jun 10,2020Ordered a computer chair. Took a few weeks to receive but it's perfect! Customer service was hard to get a hold of via email. Very happy with the product.
Wfwoo86
Jun 10,2020Ordered work desk but never arrived after weeks and still nothing up to now. No response from call and email. Avoid this scam company at all cost! Will be reporting this to BBB, credit card company for dispute and etc.
Daniella Midenge
Jun 08,2020WATCH OUT FOR THIS COMPANY!! After 5 months I still have not recived my bed and two tables and no reply to email or phonecalls. $1400 was paid in January and I am still on a matress on the floor, bed was going to take 2-3 weeks ... its like Wyckes has vanished! Dealing with credit card dispute now with the creditcard company.
hina patel
May 23,2020Nasty people! DO NOT BUY ANYTHING FROM THIS STORE! all they want is your money. I placed an order, and subsequestly within minutes checked the manufacturers website for the item, I had to cancel the order straight away with wyckes as they had got the measurements in the item description wrong. They charged me a cancellation fee of 10% even though they were at fault in their item description, they refuse to answer any of my emails and obviously want to keep my money. This a horrible experience - I have never had such bad customer service from any store. Greedy company - they want your money for free.
Emiliya Smirnova
May 11,2020HORRIBLE !!!!!!! Once these i.d.i.o.t.s get a hold of your card, they will not be giving you a full refund, maybe not even a refund itself. Here is their return policy. READ BEFORE you BUY !!!!! I submitted order buy mistake so in the next 5 min I sent them my cancelation request, and they decided to still charge me 10%. ALSO you can contact them ONLY through EMAIL. WYCKES FURNITURE Returns POLICY: Wyckes Furniture accepts returns within three (3) days of your receipt of an item, excluding bedding products. You will be charged a 30% restocking fee on all regular stock furniture returns. NO Returns on Special Order items. Special Order returns due to customer preference, no-fits or any other reason are not accepted. Wyckes Furniture does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Wyckes Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Pick up fee is equal to your original delivery charge. For direct to you free shipping orders actual shipping charges will be deducted from your refund and you are responsible for return shipping. If you cancel your order or specific regular stock items for any reason, you will be charged a 10% cancellation fee on the items that were cancelled. If your items have shipped or been transferred to the store or for delivery a 30% restocking fee will apply on transferred items. Buyer agrees to complete payment on schedule, or proceeds of prior payment(s)towards layaway will be forfeited. NO RETURNS, NO REFUNDS on layaways. Please, do not assemble the furniture that you might be returning or exchanging since furniture assembled by customer cannot be accepted under any circumstances. All pick ups require I.D. presented and credit card used for purchase for pick up. Any item opened out of packaging before transport can not be returned or exchanged and voids 48 hour window to report damage or defect. Any pieces opened out of packaging can not be taken back or stored by Furniture Outlet. Wyckes Furniture can not help load items into an enclosed vehicle or tie or strap down any items. All returned or exchanged products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. Merchandise received in good condition is not returnable or cancelable, no refunds are available. Merchandise Sold āAs isā or āClearanceā or āFloor Modelā are FINAL and will not be eligible for warranty, exchange, allowance, refund or service. Extended warranties cannot be sold with merchandise purchased āAs isā; those posted in error will be refunded. All claims of defect must be received in writing within 48 hours of pickup or delivery and will be reviewed and if approved it will at our discretion be repaired or replaced. The above stated warranty is limited to repair or replacement of defective product at the option of Wyckes Furniture. Cancellations If you cancel your order or specific regular stock items on your order for any reason, you will be charged a 10% cancellation fee on the items that were cancelled. If your items have been transferred to the store or for delivery a 30% restocking fee will apply on transferred items. Special order items cannot be cancelled for any reason. Furniture protection plans cannot be cancelled for any reason.
Roeshawnda Thompson
May 06,2020I am having the same problem as others have conveyed. I truly, truly wish that I had seen these reviews prior to ordering anything. I was searching for a good mattress for my daughter and Wyckes had the one I had been looking for with a cheaper price. Needless to say, there were suspicious missing factors after I ordered, such as no order confirmation but a couple charges to my card. I've been e-mailing the Wyckes' customer service e-mail because no phone number is provided on the site and my concerns have not been addressed. I'm going to have to just order her mattress from elsewhere and hope that I am not double charged.
Amy Kinzie
May 06,2020So far I'm having same prob ...
Nairobi Robinson
Mar 14,2020Consumer Beware. This has been the absolute worst online shopping experience ever!!! I purchased a chicken wire table lamp. The product arrived a few days later. I immediately opened the box and realized the glass portion of the lamp was severely damaged. I immediately tried to find a contact phone number but could not. So at that point I began sending emails along with photos and other supporting information. After a couple days I finally recieved a response from Wyckes apologizing stating they would send me a replacement. I responded requesting a refund and return shipping label. Never heard back.I went to the UPS store to find out how much it would cost to ship the damage product back but learned it would cost me more $$ to ship it back than it cost to purchase. This was a costly experience for me but if I can prevent someone else from going through what I did then it was worth it. Im confident if I had read some of these reviews prior to my purchase I'd took my business elsewhere.
Elizabeth Martin
Mar 05,2020I ordered a desk last Sunday and it arrived on Wednesday! I did not expect it to be delivered so quickly. I wish they had better communication after your online order was placed. I wasn't even sure if they received the order or not. When I emailed to ask, they responded within 24 hours, and my desk was delivered the next day. Overall, I was very pleased with the purchase. The desk arrived in perfect condition with all pieces and parts. Sounds like I was one of the lucky ones. If I had read all of these reviews beforehand, I definitely would not have made the purchase. Thankfully it all worked out.
DHutch
Feb 26,2020Product arrived damaged. Can't get any response on emails or phone messages about returning piece of crap. Wish i would have read all the negative reviews first.
Sugar Evelyn Bitongga
Feb 24,2020If there was a ZERO star, i would have given that. I ordered two items - the first one was delivered after months of following through (and they are not great in responding you!) and that item was damaged!!!! Cant use it at all! This is so frustrating! I filed a case against this company thru BBB! My other item was never shipped either and they never (NEVER!) replied to us inquiring about it. Please dont order from this store!
Stu
Aug 19,2020I ordered my dining room chairs months ago. I have not received the chairs and now no one will return my emails. I have been scammed! I am contacting the Police. This site is a scam!!