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Reviews 99
Bob Ashton
Feb 16,2025DO NOT USE XIBER!! We have been without internet for 2 days, and the customer service experience has been absolutely unacceptable. We've had tech support fix outages late at night before, but now we're being told we have to wait until 8AM- completely contradicting past service experiences. To make matters worse, customer service has been rude, dismissive, and professional. We were put on hold multiple times, only to have the call disconnected. The representative Jim, was particularly unhelpful and condescending, making an already frustrating situation worse. He made sure to talk to us like we don't have any idea what internet is. Reliable service and respectful customer support should be a given with any provider. Unfortunately, Xiber has failed on both fronts. If you're considering this service, be prepared for inconsistent policies and poor treatment from support staff.
Iatrice Guerrero
Feb 13,2025Went beyond on the call of duty very helpful and professional!
Stephen
Feb 08,2025Benjamin was great! He was able to fix my issue by just resetting my router. Fast service, and kind.
Peyton Correll
Feb 08,2025Benjamin was Very helpful and attentive and had my issue solved quickly
Molly
Jan 29,2025Ben continued to check in throughout our upgrade and tech appt. Very much appreciated!
Julia Roberts
Jan 14,2025I’ve called numerous of times. No one was able to help me until today. I talked with Benjamin and he was great! He is professional and was able to get my cable working today! I appreciate Benjamin’s help so much!!
Jesse
Jan 09,2025Great job easy to work with
Rachel Messer
Jan 04,2025Benjamin was great. I didn’t have any wait time when I called in and my problem was fixed in literally 15 minutes. He had excellent communication and I was very happy with my experience.
SM
Dec 08,2024very kind and and easy experience
Luis Pereira
Dec 08,2024Excellent technical support thanks for your help
Shane Wright
Dec 03,2024Was very prompt very easy to talk to his assistance was greatly appreciated
elizabeth smith
Nov 15,2024Great customer service!
Consumer
Nov 09,2024Benjamin fixed my issue quickly and communicated reasons for the delay. Thank you so much!
Rusty Shackleford
Oct 12,2024Easy, quick, good service.
SSGKING
Sep 20,2024Took me a little to get into contact with a person who could help but once they did they were very helpful in fixing the problem
Luke
Sep 06,2024The customer service technician was very patient and helped me work through our issue by offering multiple suggestions to ensure our issue was addressed.
Nadja
Aug 24,2024Didn’t have to wait long for someone to help me, and he figured out the issue very quickly. He was very helpful!
Buddy Morrill
Aug 22,2024Benjamin went above and beyond the call of duty to help me.
Noble Wolffis
Aug 20,2024Benjamin was very kind and helpful! 10/10
4201 Millersville Rd Suite 105C , 46205, Indianapolis, US
https://xiber.net
Brittany Bane
Mar 06,2025Benjamin helped fix my problem very quickly and efficiently