Order before 3pm and spend over £89.99 and get free next uk shipping (otherwise £3.99) Plus free returns with collect +
All items arrived on time as promised. I was updated through delivery. Received a text saying exactly what time my item would arrive, which made it a lot easier to plan and be home. Great website, always have great offers and current brands. Instagram page is great also, it's nice being updated with offers and new releases. Shame there isn't a store in London!
shipment is too expensive and slow.... but package is good
Great customer service and kind staff! Ordered with them twice and plan too again! Packaging was great when I received my order! 4 instead of 5 stars, as for international orders the shipment cost is quite a lot (had to pay 40£ the last time-although they said 5£ should be refunded to me) and delivery time takes quite a while (ordered on the 12th of December 2015, still waiting for package...). The problem is they use Royal Mail which is by far the worst service (you don't even get sufficient tracking) but I guess Fed Ex, DHL etc. costs quite more if they don't have an agreement with them. Overall, would definitely recommend 5pointz!
Nice packaged, but a little bit slower than expected.
Brilliant customer service very speedy dispatch I will most defiantly be using 5POINTS again!!!
Placed my order on a Monday night but didn't get an order confirmation so I rang them the next day. The lady who answered was extremely helpful and friendly. She had received my order but I had put my email address in wrong. She corrected it all and confirmed my order was being despatched. It arrived on the Wedneday. Can't fault anything about them and would definitely order from them again.
Very good service, was a bit concerned that when I created my account that my password was emailed to me in clear text (indicating weak security protocols) but apart from that I was very happy and would order from these guys again.
Shipping wasn't as quick as stated. But otherwise great experience. Packaged well.
I have used 5 pointz a number of times and have never been disappoint. The site does what it says on the tin! Service is great and I would recommend to anyone!
Item was delivered quickly and was just what was looking for, very pleased to find a UK stockist and reasonably priced.
Good selection, service and fast delivery
Although the item was easy to purchase, I had emailed several times asking to cancel the order before it was to be dispatched. I had no response and had to pay postage to return the item after i'd recieved it (postage which i have not even been offered a reimbursement for). Horrible service.
Always reliable and i have always been pleased with the items ive received so have never sent any thing back which is rare because i do alot when i shop at other places online
Slightly apprehensive as a new customer but service was efficient and goods arrived promptly. Would certainly use them again. Only feedback is that e-mail confirming opening of an account detailed my password which I would not have documented in an e-mail.
Delivery was quick. Although security tag was left on the clothing!
Always order new releases from 5 pointz, never been let down, always good service and great products as standard!! New releases always available in loads of sizes. Hard to find a retailer like this anymore!!
no complaints - shipped quickly
This is the first time i have ordered through 5 Pointz and would order again. All very smooth no issues, delivery details where excellent.. My only gripe would be is that you have to pay to return items.
Black friday offer was too good to refuse. Ordered friday, came Monday as promised. Would buy again no doubt.
R Mahieu
Jan 04,2016Great service, easy fast and efficient. The shoes look fab!