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Acacia Energy offers Texas residents competitive prepaid electricity plans without a credit check, deposit, or long-term commitment. We offer same day service, flexible payment options, and superior customer service.
Reviews 211
Edith Abron
Oct 05,2018Quick and easy to enroll
Tonia Wallace
Oct 05,2018Fast service electric was on within a hour. Excellent. Acct # 176551 Tonia w
Crod
Sep 27,2018Great customer service
Lashan
Sep 22,2018The service was fast, easy and very reliable. Thank you Acacia Energy for all that you do for your new customers.
Robert Lova
Sep 14,2018Great service. Customer service listens to you and that matters when you need it!
Alicia Gutierrez
Jun 29,2018Fast an easy service let's see how it goes* Jack did a great job with my set up awesome customer service
Siin Filth
Jun 21,2018It started out good with low rates a day. But then started to notice that each day it was going up by a couple of cents even if no one was at home. My rate went from $5 a day to now $11 a day and just keeps going up.
Nikki Beard
Jun 18,2018We just had moved to texas from Illinois and didn't have much withstanding credit here in texas so we found a company that would help us out. Let me tell you what in the beginning we thought this was the most awesome company and they were very helpful. That lasted 2 fricken months. We got disconnected almost every other day. They cover their butts and say that they are 2 days behind so that's why the balance is constantly being lower and lower. They even changed my plan from 1 penny threshold to ten bucks and a 20 dollar re connect fee without warning. I had a 40 charge for the weekend and I put 100 bucks down after speaking with a customer service rep and OUT OF THEIR OWN MOUTH based on my usage 100 would of given my 7 days and that was a Friday it's now Monday and I'm being told I have 5 bucks left no full usage left. There is absolutely no way I used 70 bucks over the weekend. THIS company is a joke. Also I have made a few reports to the BBB BECAUSE they have literally had me on the phone waiting to speak to anyone for 47 minutes 3 different times in a week. Horrible company.
Clarissa Amarikwa
Jun 14,2018Horrible company I don't recommend this company no no no no
Antonio Perez
Jun 09,2018I felt hustled and new nickeled and dimed, fees for not using enough energy, fees for using too much, hidden fees, if it’s a fee you name it you got it. The very first month I switched my bill went from a monthly average of $150+ to $65.00. Not cool!
Karlton
Jun 02,2018Your guys are horrible, I made a payment of 10 and had my account 82 cents above the threshold but you turned it off anyway and charged me 20 bucks out of my 50 dollar payment. It’s a special place in hell for companies and clowns like this. Thanks for pushing me over the edge. Killing myself.
Cara
Apr 20,2018HORRIBLE WOULD NEVER RECOMMEND THIS COMPANY. EVERYTIME I TURN AROUND THEY THREATENING TO CUT POWER! THEY MAKE UP RULES DAY BY DAY . THEY HAVE NOT SENT OUT ANYTHING SHOWIN MY USAGE AND PAYMENTS THRU THE MAIL !! I HAVE A 502 SQUARE FT APT BUT IM PAYING OVER 200.00!! A MONTH!!!! THATS OUTRAGEOUS!!IVE ASKED NUMEROUS TIMES VIA TEXT AND PHONE.THE APP IS EVEN MORE CONFUSING! I HAVE NEVER BEEN DISCONNECTED SO MUCH IN MY LIFE! They SENT A TEXT SAYING MY POWER WAS OFF AND THEY WERE CHARGING ME A RECONNECT FEE WHEN I TEXTED BACK AND TOLD THEM THAT MY ELECTRIC WAS NOT CUT OFF SO DO NOT CHARGE ME A RECONNECTION FEE THEY CUT MY POWER OFF AT THAT MOMENT !!!THEN I TEXT THEM BACK AND SAID WHY DID YOU CUT MY ELECTRIC OFF IT !!!? THEN THEY CUT IT BACK ON AT THAT MOMENT!! JUST TO CHARGE ME A RECONNECTION FEE!!!THEY WILL DISCONNECT YOU IF YOU ARE A PENNY SHORT! I WOULDNT WISH MY ENEMY TO DO BUSINESS WITH THIS COMPANY ! THEY ARE A PAIN IN THE !!!
amanda biz
Apr 17,2018164530 diana is a good representive... Like the service... But i do put money on almost daily but thats by choice because im struggling but they helped me keep them on when i had no money. Amanda
Lafreceia Robinson
Mar 23,2018I thought this was a good light company but i have to put money on my lights everyday and I'm not seeing why!! The other prepaid lights aren't like this.. not a good light company
Tanisha Anderson
Mar 17,2018Arcacia energy is the best. Very easy and all representatives are so nice and efficient.
Brandy Tran
Mar 17,2018I LOVE Acacia Energy and would recommend that ANYONE sign up! Its easy! They have wonderful LIVE customer service that respects and understands their customers. If you aren't with acacia, you're crazy! Brandy Tran Account #65992
Michael Castle
Mar 17,2018I would recommend this company to anyone. Hands down the best.
Tresalyn Thompson
Mar 16,2018This company is very good and accommodating you can start for $0 and if you can’t make a payment they will arrange deferred payments and cover you until you can pay. I recommend this company
Shutophia Luckey
Mar 14,2018Great company no hassle just get the job done must refer to friend an family
Kenji Milligan
Oct 06,2018I love this company , they have GREAT customer service . I’m excited for my new journey with you guys and Luke is a blessing .