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Reviews 328
David
Aug 11,2021Hi just to let every one know they sent me an e-mail and in it they are being investigated for several fraud cases, the parent company is Dexter Holdings Limited 169 Piccadilly Mayfair it seems as though the law has taken action GOOD
Tony O
Aug 10,2021Do not buy from this company their customer service is appalling. I ordered a washing machine from them at the end of June. 2 weeks later I had heard nothing from them I contacted them to be told that it had gone out of stock and could I wait another 7-10 weeks. I cancelled immediately only to be told a refund could take up to 21 working days why this should be I have no idea. Even this has proved too much for them as over a month later I am still waiting. This company for whatever reason is scamming people I repeat have nothing to do with this company you will not see your purchases or to my experience get your money back. Disgraceful !! You have had my details for 7 weeks I have emailed you on several occasions you have said you will update me but never have. You are clearly scammers. I would be prepared to eat my words if you pay me back my money that you have had for goods you obviously had no intention of supplying. Shame on you!
Clare B
Aug 10,2021Do NOT order from this company - also linked to TVGROUP.COM (see reviews on Trust Pilot). I have successfully received a refund through my bank when I realised that my cooker was not going to be delivered. Although we had been promised a delivery date of 10th August (which WE had to chase up), on the 9th August we had a call from Hotpoint Logistics to say our item was out of stock. I didn't mind as I had already received the full refund (by applying to my bank) and cancelled the order via email, knowing it would be ignored like my other emails had been. I believe it's time for this company to be investigated for fraud as it's rare for a company to take the money out of the customer's account so quickly and yet be so slow at fulfilling it's side of the contract. I believe there is a definite intent for deception.
Alan Thomas
Aug 08,2021I ordered a chest freezer 8 months ago then I cancelled Order for a refund but still waiting for refund 10 months All together and still waiting
ian justice
Aug 05,2021The same as everyone else, now 4 months in and still waiting for refund, PLEASE AVOID THIS COMPANY AS THEY ARE A JOKE In addition to your reply, so the longest you have to wait is 21 days, that would be great but I've waited 100 plus 🤦♂️🤦♂️
customer
Aug 05,2021Same experience as those below. Ordered a washer in May. Last delivery date was August. No contact. Tried to cancel- no contact. Emails unanswered, chat function on website generated a ticked but no reply and phones not being manned. Please report this company to Action Fraud if you are in the same position.
Stacey Mason
Aug 04,2021Power EC Limited, Appliance Group.Com Terrible service. ***** If you are within 120 days of the purchase date, claim a refund from your bank**** If you have any correspondence that confirms cancelling your order, and are also within 120 days, then your bank will still issue you a refund. Ordered an American fridge freezer 18th February 2021. Customer service was poor, delivery date given but never received. When I rang they offered a new delivery date, and said I would receive a follow up call. This never happened. I cancelled the order on the 28th June 2021,after four months of waiting. I called countless times, asking to speak to a manager after various attempts to resolve the issue - which I never did. On four separates occasions, I was told I would receive a call back. I never did. Countless emails were sent, they advised a refund would be processed. At first, I was advised a BACs payment and waited 21 working days!! Then I was advised a cheque had been sent and I waited 14 working days. When I call they are too busy to answer. I will never use this company again, and would not recommend using this company. I have just received an email asking that I contact my bank to claim the refund back!! I am appalled at your service Appliance Group.Com you should be ashamed. Bank refunded w/c 9th August. Please contact your bank a regarding a refund.
John Dutton
Aug 04,2021This company promised delivery of my electric cooker in between10-14 days i waited 2months and was still told it would be at leased another month so i cancelled the order and then was tod it would take another 2 weeks for my money to be in my bank.i would not recommend this company to anyone you may howevery have been treated better than myself lucky you
Lauren Bennett
Aug 03,2021Stay away...This company have taken £288.99 of my money! Placed order on 22nd June, was emailed the following day saying it was out of stock, I said I wish to cancel then they magically found one which would get to me in the 10-14 days stated...13th July still no product so I cancelled my order, suddenly all gone very quiet. All Ive received is automatic replies then on 23rd July someone replied wanting my order number and details (which of course were already in the email chain, so just time wasting) I replied straight away and then nothing since, back to automated replies! Absolutely ridiculous, I will now be taken further action to get my hard earned money back!
Angie Watson
Aug 02,2021Ordered a freezer in January was fobbed off about delivery till May, told them I wanted to cancel and get a refund, first they said they would refund by Bacs then to be told due to fraud they would send a cheque, it is now August and still no refund. They ignore all emails and don't answer phone. Next stop legal channel AVOID THESE LIKE THE PLAGUE.... SCAMMERS 😠😠😠😠 UPDATE...... received a cheque for refund that bounced at the bank 😠😠
Elaine Lewis
Aug 02,2021This company also trades under different names tvgroup.com same owners different company check the reviews scam company takes your money gives you the run around turns the phone lines off and ignores your emails using COVID as a sob story as to why after 5 weeks still haven’t received out tv but in reality they are scammers please do not purchase anything from this company or any sister company
Geoff smith
Aug 02,2021I would have given no stars if possible! Ordered 14th June. They did not offer a delivery date for the goods ordered , when chased 2 weeks later. Would not refund monies for nearly a month. They took the Payment 14/6/21 Cancelled 2/7/21 Refunded 29/7/21 Apparently busy...I don't think that will last. DO NOT USE IS MY RECOMMENDATION.
Biggus
Aug 02,2021Scam company,, ordered a chest freezer in February, Despite numerous emails and telephone calls to both customer service and the complaints department still no delivery its now August , ORDER AT YOUR OWN PERIL UPDATE email received this morning, delivery now delayed until October,,!
sarah mcnamara
Aug 02,2021Please do not use this company. Ordered a fridge/freezer in January 2021 took weeks to arrive with no communication. Item arrived in February and was dented upon unpacking and then took numerous emails and calls to get a £30 refund! We are now in August and the fridge has broken, 4 days before my wedding! They do not answer the phone and tell you via an automated message that due to high volume calls to email instead. Very poor customer service. Pay the big extra and order from a reputable company. 😡
peter West
Jul 30,20210 Stars, I have read through all of the reviews and have the same problem as every person on this. We ordered a chest freezer in March this year told it would be delivered first week in May, 20 plus calls later and being fobbed off like every person on this we still have not had anything but waffle and lies. What I can’t believe is how many people have the same issue and how is this company getting away with this terrible scam. I would also like to know what can be done about it legally because they are literally farting away with murder. We are thinking about reporting them to the ombudsman and whoever will listen but don’t really know how to go about it. Here is the latest email I spent them and yes no reply. Good Morning Francesca, As discussed yesterday, please dont think for one moment I am blaming you here. :) My partner & I feel that the treatment we have received from Appliance Group has been nothing short of appalling, As we both discussed at great length yesterday we placed this order (103146) in good faith with your selves on the 15th April this year and was told it would be delivered to us in the first week of May. Since then, and three and a half months later. I have had to call your company more than twenty times to see what is going on with my order, I have been promised at least 10 times that I would receive a call the following week from the delivery company confirming a delivery date for us which never came. So I then have to call to find out why. I have been told all sorts of different stories from :- 1. Covid is causing delays which I think we all understand. 2. It's in stock but unable to dispatch. (only being allowed 5 staff in the warehouse due to Covid.19). 3. It's in the warehouse but now short staffed. 4. and currently unable to be dispatched due to delivery company issues. 5..We thought it was in the warehouse and in stock but it isn't as there was an error with receiving your order into the warehouse from the supplier, 6. There is now an issue with getting this product from the supplier. 7. Due to the inconvenience I have encountered I will receive a 15% discount for my troubles when it is finally delivered. 8. You now need to speak to our senior office manager as we are unable to deal with it. Even after all of the above & being very calm & patient, I eventually spoker to the senior office manager who seemed to be a very helpful lady and explained that there is currently a problem with the item being delivered due to external delivery company issues. But to be fair she said she would try to bypass this for me and have my item delivered directly to me due to the inconvenience we have suffered over the last 4 months, we also discussed other options and agreed that if she could not deliver my item directly to me we could/should consider another product which is in stock and available to be delivered. I said to her I would not want anything smaller than the 142 Litre Chest freezer I have ordered and would prefer something similar or slightly bigger but I will not be paying any extra under the circumstances which she agreed to. Since then I have not heard anything.back which I think is totally unprofessional/very rude and angers me even more. I have called in a further three times since last week to discuss this further with her only to be told it's her day off, or she isn't available, can we take a message and she will call you straight back all of which haven't happened. If this situation has not been resolved to our satisfaction over the coming days by Appliance Group I think we will be looking to take this further legally as we feel that we have been treated so unfairly.
Christine Wallis
Jul 29,2021Be very cautious when ordering from this company. I ordered a dishwasher but had to cancel a day after placing it as they informed me it would not be in stock for at least two weeks. They were helpful at that point and said in writing that I'd be refunded in 10-14 working days. Despite writing to them several times by email after 14 working days this never happened. All I got each time was a generic email stating the refund could take up to 21 days . After 38 working days I've still not had a refund and have completed a chargeback request to the bank who will take it forward and removed the charge from my credit card balance. Thank goodness I paid on credit card ether than visa.
Natasha Evans
Jul 27,2021Ordered a dishwasher and although it was on back order, we didn’t mind waiting. After the 6 weeks with no communication, they then they told us (after we called them) it would be another 6 weeks. We then requested to cancel and filled in the cancellation forms, we are still waiting, 6 weeks later, for a refund. Avoid, avoid, avoid.
r
Jul 26,2021Terrible service, horrid sales team still waiting for refund. Been 3 months since I unfortunately saw there website and tried to purchase a freezer.
GE
Jul 26,2021This company should be avoided at all costs. They take your money and then don't deliver the items. They blame it on their suppliers, Brexit and COVID and pretty much anything else they can think of. But other distributors seem to be able to get the items fine. Bought the same item from ao.com and it is confirmed for delivery in two days after I'd waited for over a month from Appliance Group. Simple fact is it's a scam. Report them to Trading Standards. The more people that do the sooner they'll get closed down.
Tom Unite
Aug 12,2021Don't go there. Took my 369.99 immediately and 5 weeks later still not had the washer dryer and yet they're still advertising. How are they allowed to do that?