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Reviews 328
joshua langley mcgirr
May 28,2021I had a 2 week wait for a cooker called the day before delivery because still had no delivery confirmation email and they tell me it wasn’t in stock now so I cancelled the order and I’m currently waiting for a refund 3 weeks later, so they’ve basically had my money for 5 weeks. Literally worst company I’ve ever brought anything from ever.
lisa Sutcliffe
May 27,2021DO NOT TOUCH Paid for a chest freezer in February still not received it. Still not got money back Taking legal advice Constant chasing no apology or communication without my calling and e mails. Dates given when it's going to be delivered, date comes more excuses and still no product.and NO refund READ REVIEWS think company is a SCAM In reply..... Only think you have to look at the reviews I am not the only one that's suffered at the end of your practice I wish I had read first
Andrew Parker
May 27,2021Poor - would not recommend Ordered a slimline dishwasher back March for April delivery and paid money, delivery kept getting pushed back month after month, now back to august but that has just changed from July, prices are lower than most on google but maybe that’s just to get you on their site. Phoned and offered a replacement but no email or call back, phoned again and it’s as if I’ve phone for the first time....crap, I’ve now sent cancellation email and will see how that goes...watch this space!!
Beth Wilson
May 27,2021Ordered a chest freezer in march, i sent numerous emails, i got 1 email back making up excuses, no communication at all i got my money back by phoning my bank do not wait for there refund, because u wont get one!! Contact ur bank straight away..... i see you have replied with lies to my review!! I emailed 4 weeks ago to be told they had my item in the wearhouse waiting for dispatch and to give them a few more days so it had nothing to do with not having them in stock!!! Thats every excuse find a new one and stop talking utter crap!! And refund your customers when asked!!
Mrs Cummings
May 27,2021I ORDED A CHEST FREEZER ON 2ND FEB THIS YEAR. Every time i phoned them to ask when is delivery and each time they said 2 weeks this has been going on for months. I have got to the stage and asked for my money back.
Kimberley Ashmore
May 26,2021No stars don't waste your time or money with this company! Absolute joke! Trading standards and solicitors are getting involved as, as soon as I placed my order they took my money cancelled the order due to long wait times now telling me I have to wait 21 working days for MY money back! Fraud, con artist what ever you want to call them stay away at all costs!
Mrs Andrea Cheney
May 26,2021Ordered fridge freezer in January never received this kept getting told it was due to be dispatched asked to cancel and for refund told 10 to 14 days now surpassed that and been told could be June 10th that refund will be issued so that will be 6 months of being fobbed off and now withholding my money and unhelpful staff and all generic response emails
Sarah Smith
May 26,2021Do not recommend!!!! Avoid - I have been waiting nearly a month for a refund. Nobody replies to emails, told I will be called back and never get anything. I was told that the accountant was in a meeting and they would get back to me with an update. I just want my money back please, it is not yours!
Stefan Corker
May 26,2021Disgusting customer servise. It was a preorder that they didn't state. It's been over 1 month since the dolivery was supposed to arrive and over 2 months since ordering. They blame the couriers and accept no responsibility, all they do is pressure you to cancel. I run a business and I was in desperate need of a freezer every week is loss of earning and all they say is wait to weeks or cancel and still don't deliver. I highly recomend avoiding them at all costs if you want to actually receive the item you purchase
Aem
May 24,2021Absolute joke orded a freezer in February 2021 paid in full had no delivery date left it a month then we where told waiting on stock then it was there was no delivery driver's then we ate working through a list I've had to ring up every time no communication from them customer service is rubbish I've now asked for a refund which will take 14 days
Lea Ann
May 24,2021I also attempted to purchase a KG chest freezer since beginning of January and not yet received it. Stuck on a container, should be here next week, courier delayed in collection, might be with courier. Every week I think this could be the week but still not received. Have been offered a refund but really wanted the freezer so was prepared to wait a few weeks/ months but 5 months I think is a stretch.
Marisa
May 24,2021I ordered a freezer in January and 4 months later still no sign of it. They keep insisting it will be dispatched within the next 2 weeks. Terrible service all round. It looks cheap but it’s definitely not worth it. Pay a bit more and go somewhere else and actually get what you pay for. I never did get my order and the company refused to refund me making me start a chargeback claim with my bank which could also take months. They have had my money for over 5 months already and by the looks of it a lot of other customers too, probably making interest or hoping people never claim through their bank to recoup their money. Shameless
steven
May 24,2021ordered a built in microwave. excellent service, no problems
Malcolm
May 20,2021The price of the oven we ordered was very good. If we had bought it anywhere there was going to be a delay but we were told when to expect contact and that was met. Delivery was as promised. We were impressed.
Kelsie Hall
May 20,2021I have the worst experience with this company avoid at all costs I ordered a washer on the 12th April and still have no received it the delivery date has been changed 3 times and now is saying end of July I tried to speak to them regarding this and their customer services is apporling also no further forward snd no washing machine or refund
pete bak-rak
May 20,2021Great price and efficient company but delivery took a bit of time (knew when ordered) and lorry went to wrong post code (common problem with our post cde set wrong on some satnavs). But we will certainly use them again. Pete & Sandra
Tyler james
May 20,2021Excellent service! The sales agent that I placed my order with was extremely helpful and knowledgeable. I ordered 3 different items from appliancegroup.com, they were delivered to me within 7 days of placing the order. I will definitely be using this company again.
customer
May 20,2021My new washing machine arrived on time, I was kept up to date with the delivery, it was actually cheaper than Argos and Curry’s. loving my new washing machine. Thank you so much
Chris Orange
May 20,2021Sourcing the right fridge for our caravan was quite difficult but Appliance Group had just the one -an undercounter Hoover. The next problem was getting it delivered to a caravan site in Wales! Alisha organised all of this with Expert delivery, who themselves kept us well informed. Delivery date and time were exactly as updated-with extra removal as required. We were very satisfied with the service-thankyou!
GEORGE NJ
May 31,2021We ordered a Bosch hob which appeared to be in stock. They delayed and delayed the delivery, nice people but many many broken promises. Finally asked for a refund. Advised it would take three weeks (why?). Three weeks later and no sign of our money. Rang again and was told that they would refund on the 26th of May. Money hasn't arrived. Terrible. Just don't use them whatever they advertise and whatever they reply to this review.