Automatic Door and Hardware
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Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Reviews 304
lonnie
Aug 26,2018not very happy so far still have not received my door I ordered it some time ago shipping was to 7 to 10 days so where is my door?
MD
Aug 21,2018Easy order good product arrives when said quick shipping
kevin
Aug 09,2018Website is easy and quick will use again
M.
Aug 07,2018fast and accurate. But I got wrong item. I need to return. thanks mo
Thomas
Aug 06,2018My purchase has gone as expected.
Ave
Jul 31,2018Did I receive my 5% discount? I entered the code RUSH5 but did not see the discount on the invoice.
Leroy
Jul 30,2018Part were sent to me and I got them before I expected them. thanks
michael lawera
Jul 30,2018Top of the chart
Gina
Jul 27,2018The best and unsolicited customer service ! I placed an order and customer service contacted me within 8 hours to ensure I was confident about my order- I was not and after several emails/questions/pictures back and forth the right door handle is on the way! Thank you so much - Gina
Laurel
Jul 25,2018I experienced difficulty with my online order, but a sales rep immediately responded to my email requesting help. He then patiently worked with me until all was resolved. He offered insight into product differences and helped me find the best product for my need.
Patricia
Jul 18,2018I am very disappointed that we ordered parts from this company that turned out to be damaged and now they are requiring us to pay $350 to have the replacements overnighted to us. I will not use this company again.
james
Jul 16,2018great customer service
Stephanie
Jul 11,2018The most important issue is you do not provide a phone number to speak with someone verbally. The 2nd issue is I needed to fix my order, it was a simple finish error when I ordered and I received ABSOLUTELY no response by email from the 2 email addresses I had so my order was closed and it couldn’t be corrected. That is terrible customer service. I admit I made the error but a simple one that easily could have been corrected if I could have spoken with someone!
Jay
Jul 10,2018This is the second time I've ordered this device from Automatic Door and Hardware. I had no problems with the first order. Everything worked perfectly, it was delivered a promised and the price was good.
BRONN
Jul 10,2018I went to order a 4x8 door and was sent a 4x7 frame instead. Mistakes do happen so I emailed to see how to send this mistake back and was told that this was not possible as they were made to order and that a refund was not possible. This is terrible business and does not show any customer service at all. The link I clicked on to order was for a 4x8 door. The mistake was on the company’s end and I am not allowed a refund ? Really !?!
Khadijah Abdurraqib
Jun 29,2018The website is very easy to navigate and I appreciated the %5 off coupon for being a new customer. Will post another review when we receive our order.
Anthony
Jun 28,2018I didn't know what i needed or what it was called. The customer service was great. The helped me through determining my needs and getting to the right product. Fast and friendly came within days. Love the company!
ISRAEL
Jun 26,2018I have a 16 yr old automatic door system and they were able to help me find the part that i needed. They were patient and didn't rush me. They replied very quickly to my emails faster than some other company's that take days to answer back.
Levi Strayer
Jun 19,2018This company is garbage. Worst customer service I've seen with anything I've purchased in 30 years. I can't believe they can stay in business. I'd highly recommend you purchase your products from anywhere but here. New product, unopened, unused and unable to return it because it didn’t match the exact components of the door with issues. Having a policy is one thing but being unreasonable when you have the ability to do the right thing is another. I’ll gladly steer clear of your company on all our commercial properties!
Joseph
Aug 28,2018It was so easy to find what I needed