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Reviews 139
Amna Butt
Aug 09,2022Great friendly staff who helped me with my claim. I was explained everything in detail and how the process works. Very happy and pleased with the service!
Wesley Charnock
Jul 22,2022Absolute SHAM of a company, will get out of anything that requires them to pay for repairs. Disgraceful staff, very rude and patronising over the phone. Please be aware and read your policy before you take it out with these. I would also recommend that car sales companies steer clear from using these guys too as it could potentially give them a poor reputation linked with these cowboys.
safe raver
Jul 01,2022BEWARE! Auto selcet warranties will do what ever they can to get out of paying you anything. Typical deceitful cowboys that are out to rinse their customers. Gearbox just died after 6 weeks of ownership and they refuse to pay due to the part that caused the damage (mercedes gearbox piston) is not one of their listed items. I mean..its a main component in a merc auto gear box... why is it not covered!? AVOID THIS COMPANY LIKE THE PLAGUE
Neil from Kettering
Apr 13,2022Bought a car which came with a PLATINUM Warranty from Auto Select! Firstly, I will point out we inadvertently bought a real bad car and needed to use the warranty. Auto Select only cover one of any part..... if both lower wishbones have failed, they only pay for 1, you have to pay for the 2nd. Same with shocks, track rod ends...... anything there are 2 of, you have to pay for the 2nd part (if you can convince Auto Select to pay for the first one?)! Secondly, Auto Select cover labour £50 per hour! Please note this is INCLUDING VAT, net figure is £41.67. So if (as I did) you use a garage that charges £78 per hour + VAT, you have to pay the difference! I found the lady pleasant enough to deal with, however there seemed to be a disclaimer for just about everything!! It almost seemed like they were trying to pay out as little as possible (typical insurance company) and they only covered 27% of the final bill. In checking their last set of accounts I can maybe see why they don't want to pay out, Auto Select don't look too good financially! I had used a manufacturers warranty many years ago (only for brake parts), they were fantastic and never quibbled about anything despite some parts being wear items! Whereas Auto Select quibble about absolutely everything! Will never buy another car unless it has a MANUFACTURERS WARRANTY in future. Will NEVER have another car with a 3rd party warranty! Do your homework people!!!
Mike
Apr 08,2022Awful company, my car broke down after 2 months of ownership. No problemI thought, I've purchased a platinum warranty at £500. I contacted them and was advised to get it transported to a vat approved garage. The garage then informed me the problem was a crank pressure sensor and that was part of a recall (I wasn't aware of) and would need to go to a main dealer. When he informed the warranty company they told him I had to pay him because the claim was being refused. (after I followed their procedures and they told me I was covered). They didn't bother to tell me. I called them and said I needed to hire a car as I was now stranded at home, they told me "no you're not entitled to one". I read out their booklet and it stated after a claim has been raised I could have a hire car for 5 days. They responded "I know that's written on the booklet but it actually means after the garage has sent a report". I repeated your booklet states...I was cut off and told "it doesn't matter what's written in the book, that's our policy, only after and engineers report, our engineer isn't writing a report because your claim isn't covered and therefore we are not paying anything". Right but you advised me to take it to a vat registered garage and get a diagnoses done, which I have done and now you're not even covering that? "Correct your claim has been rejected" on what basis? "your car is subject to a recall" I said which is good for you, it means you don't have to pay anything in parts and labour. "Even so, your not covered" I asked to speak to a manager, a very rude woman came on the phone and repeated what he said, I said well this is worth the paper it's written on and I want a refund, she said "YOU'RE NOT GETTING A REFUND!' I told her I was seeking legal advice. She hung up! AVOID THIS COMPANY AT ALL COSTS. I will be seeking a refund for the cost of the warranty, the diagnosis, the investigation and the transportation to a main dealer. Shocking that 1980's customer service still exists in 2022!
Colin
Mar 30,2022Be very careful when being sold a warranty from these people. Make VERY sure that you read the exemptions in full. There are those who might think that once you realise what they won't pay out for, there is little point in taking out the 'warranty'. I personally would never recommend dealing with these people.
m vas
Mar 04,2022First warranty company i have dealt with that doesn't actually try and wriggle out of doing work. Had my car collected, fixed and returned within 3 days. Thanks
Sami
Mar 04,2022Had my car picked up and sorted within 4 days. Fantastic customer service.
Mr M
Feb 04,2022Have used many companies over the years, not always pleasant but these guys have gone over and beyond for our customers. Problems always get sorted!
Bromham Pharmacy
Jan 27,2022Brilliant service, had to make a claim for a alternator , was fixed and paid out the claim on the same day.
Huraira
Jan 27,2022Auto select helped me with my oil pump problem. Efficient service.
Kay
Jan 27,2022My claim was dealt within a day. And i was back on the road by the end of the week. The staff were friendly and helpful. And the process was easy and straight foward.
Premier Car Centre Ltd
Jan 25,2022Auto Select are above the rest. Been working with these guys last 3 years no issues.
Sofia
Jan 25,2022Great customer service. Helped with my query. Very professional and friendly. Highly recommend
imran tufail
Jan 23,2022Excellent customer service and always own their words.
Muksy
Jan 23,2022Had a wonderful experience dealing with a chap called Daniel. He helped me with the claim and made the process easy. Definitely recommend!
zakir mahmood
Jan 22,2022Hi lovely company put a warranty threw and they helped me from the start to the end until my vehicle was sorted thanks Autoselect warranty.
Aaron Wickens
Dec 09,2021Man was arguing over the phone wont honour the warranty at all, they will say they will ring you back, never do, they will also state when you ring them and they answer and not just ignore you because they see its your number that there colleague is on lunch break. This lunch break seemed to go on all day! Not worth a thing wont fix anything even if its covered. Not worth the paper its printed on stay away.
suite 6 three gables cornerhall , hp39hn, hemel hempstead, GB
http://www.autoselectwarranties.co.uk
Mr Aadal Asghar
Aug 16,2022I had a great experience with Kaye she was wonderful very supportive and helped me out with any questions I had and remained professional the entire call. I would highly recommend using this company and ask for Kaye.