what you order is what you receive, delivery is within a day or two of expected time, except for holidays of course, and is left at the mail box, which is at the side of my building, out of sight and safe, not like amazon whom I've had 2 serious problems with and E-bay that is personal private sellers who are notorious for lying to people to get rid of anything and say sorry , now it's your problem, how ever there Are honest people on E-bay it's 50/50
I love the range of AMT and MPC kits that auto world has in stock and to have it delivered straight to my home.
You made very well. Thanks a lot, good prices and shipping.
You have a large assortment of items such as models and slot cars that are not available at local hobby shop not to mention the great prices for clearance items.
I have not bought a new Die Cast, and I will tell you why! I was looking at the pre orders for there upcoming funny car die casts, when I noticed that the detailing was severely lacking! I mean no engine wiring at all!
The products arrived in good condition and well packaged.
Great model
I made an order that was pretty much impulse driven due to a special Holiday sale offered. I usually do not have a problem with placing online orders but for some reason this time was different. I ordered a quantity of 2 and only 1 was delivered. So I inquired about the shipment, and a week later I received a paper bubble mailer that had the other car that was shorted - and it arrived crushed. The emails seemed uncaring and contentious, almost confrontational. So I contacted the service department and pointed out that this feels like I'm getting kicked in the head for doing business with them. I had to provide pictures and proof, but another one eventually showed up. I have another issue with one of their products that I am still waiting for a resolution for. I really don't know what happened to A.W. recently, but it was just enough to convince me to discontinue my pursuit of any of their future product releases. I just don't feel like a valued customer when my hard earned money goes for defective stuff. I think that I will focus on other brands like AFX Racemasters at this point.
No complications in the order process.
I got model kits that I wanted at a great price. This is always my experience with my orders at Auto World. My rating would have been 5 stars but I was disappointed that it took so long to arrive. I know the holiday season had something to do with it. This will not deter me from future orders. Happy New Year!
Fast shipping, they have some of the best models around. Got an awesome catalog with my last order...fan for life!
fast delivery, great product!
Made a few purchases already, and will buy again
Resounding customer service by Carli Hubbard. Great company and will buy again, and again.
Customer support accommodated our request to cancel some pre-order items to ensure that my son's Christmas wish list was here for the big day. It's refreshing to see customer service is not entirely dead. Keep up the great work; you have a customer for life.
You had product I was interested in
Purchased a pre-order diecast along with several others. Preorder said it would ship sometime in Nov. it didn’t ship till 1st week in Dec. The pre-order car arrived either the card bent in half and a couple of the others with creased corners. The sent replacements for the 2 creased corner and issued a refund for the pre-ordered one stating it was sold out. This defeated the whole reason of pre-ordering and having to wait on the whole order to ship. Bad 1st experience with AW. It will take awhile for me to try them again.
Good service and very happy with the quality of the model vehicles.
Always have a good experience ordering from Auto World. I used to visit the store when they were in Scranton so I’ve remained a customer through the years.
MB
Jan 09,2025Other companies in this category ship faster.