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Reviews 889
Chris
Jan 05,2025Renewed my car insurance on line and it was very easy to select the required cover i needed.
Mrs Plane
Jan 05,2025Efficient service and delivery of documents
Steve Johnson
Jan 05,2025Yes they gave me a very good price on my insurance
Abdul Hakeem
Jan 04,2025great service good customer service
George Roberts
Jan 04,2025Its agent was helpful and seemed knowledgeable. My documents were initially sent online and hard copies followed promptly by Royal Mail post. A good service (and competitively priced insurance cover for my needs). I would recommend.
Peter Allen
Jan 04,2025Easy website and good cover with competitive premium prices.
JULIE WILKINSON
Jan 03,2025Very happy with the quote off budget insurance makes a change to not be ripped off
Mr Sundaram
Jan 03,2025easy and quick. Not due to start yet so hope this efficiency continues
G J
Jan 02,2025Was very straight forward to get insured and very understanding
Kim Stephenson
Jan 02,2025I got a message about a discrepancy between a past accident date between the central database and the proposal form. It could have made premium higher, but when I got onto Budget, they took all the details, checked into the facts and confirmed it was just a mix up - and in fact reduced the premium by a couple of pounds. The reduction was nice, but the great bit was that it could have been a big issue, but they dealt with it politely and quickly, without fuss.
C W
Jan 02,2025Have a policy and needed to make a change which should be simple and quick. Waited on hold for ages, then was told would be transferred- but was just cut off. Now spent another hour trying but no one answers. Meanwhile I can’t drive the car. My advice would be to pay the extra and go elsewhere to a company that answer the phone. With insurance more than anything, you need peace of mind. Thankfully it wasn’t a claim, would be even more stressful if so. **edit, interesting to see how quick they respond to negative social media, but still can’t get through on the phone. If only the same effort went into customer services (answering the phone) as it does into trying to have a positive image on review sites!
Ionut Uglea
Jan 01,2025Very good very good
IAN KYDD
Jan 01,2025The website is very user friendly and the cost is very competitive.
Sadiq Mohammed
Jan 01,2025Good price (better than most for sure) and excellent cover for my car. It was quick and easy to get a quote, and all documents through immediately after taking out the policy.
barryg
Dec 31,2024Having a decent quote from the ridiculous ones I had. Also the cover was what I wanted without having to add extras. Thank you.
Robert J
Dec 31,2024Rowena is a star. Friendly, efficient and solved my mistake and sorted the issue 100% A credit to Budget Insurance thank you.
Kymm Linford
Dec 31,2024Speedy competitive and professional service
Shane Hartley
Dec 31,2024A non-fault claim was raised on 22/12/2024, the adviser was great who initiated the process, I could not fault them and was advised I would be contacted by Enterprise repair and car hire the following day. Unfortunately, from here on in, things went downhill as I never received a call the following day, so I called the claims line. I was advised there was a system error and the claim would have to be processed manually, which I accepted and was then advised I would be contacted again shortly by Enterprise, however, still no phone calls. I have had to chase everyday (except Christmas and Boxing days) since for progress with both Enterprise (who always advised and insisted they hadn't received anything), and Budget/Carpenters who kept advising me they had sent everything manually to them, again, saying I should be contacted soon. It is now over a week since raising my claim which is non-fault and I am still having to chase to get this claim to the next phase which is very frustrating and not to be expected from a 5star defacto and 4+/5 trust pilot rated company. I have had no acknowledgement communications such as emails to confirm my claim had been raised (and nothing is visible on my account relating to ongoing claims) nor any links sent to upload evidence relating to my claim. I am still none the wiser whether I am allowed to drive my car which is needed for commuting, or the process to replace the isofix car seat as per policy, so sat in limbo. Carpenters today advised that they will call me back and would progress the claim and force it through, no call back received as promised, and blamed the festive period and no staff available which I cannot accept as people are clearly working with me being able to contact numerous people already. A formal complaint will be made which I didn't want to do.
Scott Zeffla
Dec 30,2024In my experience, their attractive pricing seems to come at the cost of excessive checks and measures, inconveniently scheduled during the Christmas week without any regard for the timing. I have no problem providing the data they are asking and I will, but the underwriter behind them clearly doesn't trust their initial offers which is now just a big waste of my time. Their customer support feels as 'budget' as their prices.
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, GB
https://www.budgetinsurance.com
Elizabeth Ann Von Holstein-Rathlou
Jan 05,2025Good service.