In a word, Tiffany!! She's great. Grat service, great follow-through, great attitude. You're in a service business and she is a rockstar.
All went well on the trip and booking.
This was our 2nd time using BCC for our international travel. We were very happy with the price and the airlines. Just a small note, older adults need a little more time, than 1 hour, to get from gate to gate. Originally we were supposed to have two hours, but we were an hour late getting to our first destination and we had to run.
I recently booked a business class trip through Melany at BCC, and I must say, the experience was exceptional. Melany was the epitome of professionalism throughout the entire process. Not only did she secure the best possible rates for my business class travel, but her follow-up was impeccable. She made a point to ensure that every aspect of my journey was seamless, reaching out to confirm details and making adjustments as needed. Her attention to detail and dedication to customer service truly set her apart. I would not hesitate to recommend BCC to anyone looking for top-notch travel arrangements. Melany truly goes above and beyond to meet her clients' needs.
They were able to get me a business class ticket at a slightly discounted price than what I could get directly from the airline. They were clear and forthcoming on many issues (like one of the tickets that they had suggested was a connection but on 2 separate tickets, which would require me to check in my bags etc. once again or where I had to switch airports to take a connection). I really appreciate their frankness in these cases. However, there were other areas where I had to ask before they came forward with the information (like the ability to gain miles on my travel was only possible for an added or higher fare). Overall, I am satisfied with the professionalism with which they dealt with me.
I don't believe I got my money's worth in this transaction. Unfortunately, the airlines changed our seats and my husband and I were not seated together. He has memory issues and because I wasn't seated with him, he left his phone on the plane. If I had been seated with him, I don't think this would have happened.
Got a great deal, absolutely no problems with any of the flights, will be using BCC always!
professional, patient, and experienced!
Working with Martin was so easy. We got a super deal and had a great flight! Thank you, Martin!!!
Routing through Vancouver Canada seemed a bit excessive.
Got the price right with reasonable connections.
Alex Kornilova is awesome to work with! She's fast as lightning and makes the whole booking process seamless! Definitely recommend working with her!
Very fast and efficient responses. Thank you!
Alex Nett was our contact and he was very patient, responsive and helpful throughout our trip.
Sharon, did a outstanding job finding my flights. She has helped along the way since my mother's passing. The trip was outstanding and will contact her again for any future trips internationally.
I love the support when purchasing. However , after the sale, it’s very complicated if any changes occur with the trip or if you miss a flight. The airlines aren’t support any assistance and unfortunately BCC has not been able to assist me either. Twice I’ve been stuck in foreign countries for days with very limited support and zero options.
Ilona Budova was fantastic. She very quickly found me several good options. When my husband was unable to make the trip she altered the travel times. When he passed away she adjusted the tickets so that I could use them. And did all of this cheerfully and efficiently. I have recommended her several times.
We just booked with Victoria a very difficult flight itinerary it was a multi departure and arrival, she worked with me relentlessly trying to provide me with everything on my wish list and I had a lot of wishes. She never gave up on me and found us an amazing itinerary and an amazing price too. It is my first time using this company but will definitely be using Victoria again for future travel. Thank you Victoria
Maris booked us on Air Canada (AC) from Montreal to Casablanca. AC notified us of change of equipment and put us in premium. Maris told us we would not be refunded the difference but that he could rebook business for the next day, which we took. AC cancelled that flight after we sat on the plane 4 hours, put us in straight economy the next day and only gave us a partial refund for the difference. Maris did nothing to help, although claiming he was working on it. SO FAR, NOTHING
Gavon
May 10,2024Sabina is a joy to work with. Timely responses and helpful options when choosing the right flights.