Immediate attention given and helpful information provided.
Pleasantly surprised and very easy to work with.
The agent was very respindd so I’ve and helpful
Very helpful agent (Kira B) who was knowledgeable, patient and kind. It's a bit shocking to know that airfare is getting so high, but Kira found something that worked well for us!
Superb knowledge and professionalism of Anastasia!
Ann is great.
I really appreciated the Patience that Dan has shown to us also the expert guidance that we received. The result was a great deal for us and a reasonable price.
Sabina K is my Poseidon, Goddess who makes my travel easy. Customer service is totally exemplary.
You saved me over $3,000 but I couldn't get on the flight I wanted so it's a minor gripe.
Stephen Orloff is great. Love working with him. Like the deals he gets
The BCC agent was very responsive and helpful. There was a speed bump right before we left and the agent was available almost immediately outside of regular business hours.
Janis was our customer serve rep and he was fabulous. He answered all our questions and delivered the materials to help us understand the process as we requested. He was very attentive, responsive, in a very timely manner, and thorough. We would definitely use your services again. We look forward to our comfortable seating as we head overseas in the fall!
I had a great experience with Janis Riekstins who is professional, knowledge and super customer oriented. I feel very fortunate to have his assistance in searching and securing a favorable travel plan that fits with my schedule. He is definitely a valuable asset to your company... My additional feedback is that It would give a more simple and even better experience to your customers, once the reservation is confirmed, by allowing your customers to log into the respective airlines websites and do what customers booked through the airlines are able to do: 1) access an image of the ticket and print it out as desired 2) see the seating map and be able to change to seats which are still available 3) check-in and print out boarding pass online as desired 4) reserve their choices of meals in advance 5) see their iteneries in the same format
Lisa has great patience and good service
They secured my business class ticket from Florence Italy to Boston with no issues. The representative provided us with five different options, including the airline we preferred. We will definitely use this service again
The agent that has worked with me has gotten me to destinations in comfort and at a very reasonable fare for business. Even when I was bumped to economy once for whatever reason, Ann contacted before I had even realized the situation. It was resolved quickly and professionally.
Sabina responded to my email request. She followed up with phone calls and e-mails. She would follow up with calls until we finally we able to visit in person. She obtained the necessary information and quickly assisted me with my flights. I changed the dates of travel and she followed up as soon as she came to work the following day. My flights are booked and all information provided. When I accidentally deleted an email I reached out to ask for it to be sent. I immediately received my request. She also texted and responded to my text messages. I would highly recommend
The expert was very responsive to my needs, anxious to provide assistance. Thanks.
Great service and great savings! Ann did a wonderful job helping us review our flight options so that we could afford to fly business class internationally.
Patty
Aug 24,2023Camille responded quickly to solve all problems.