Byte
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At Byte, we believe in making the inaccessible, accessible. Our oral care platform makes it easier and more affordable for all people to get the smile and confidence they’ve been dreaming about. Headquartered in Los Angeles, our nationwide network of licensed orthodontists and dentists prescribe every treatment plan of our at-home, invisible aligners, delivering fast, professional results for a fraction of the cost of traditional options. We set out to improve people's lives by helping them achieve a healthy and confident smile they are proud of.
Reviews 870
Erica
Aug 17,2024Customer service has been great. They made the process of getting my impressions done, showing me a treatment plan and payment very easy. Can't wait for my aligners to arrive!
megan D
Aug 16,2024I was having photos and reached out to the tech who emailed me following up three times. I didn’t get a response. I contacted customer service they never responded to my request so I contacted them again. Still nothing. Figured it out on my own.
taylor n
Aug 16,2024They hound you the minute you show interest, and will text and call you everyday until you make a purchase. Once you've made a purchase they literally ghost you. It's been 5 weeks since I placed my order and I have not received any updates. They tell you that it takes 3 days weeks for your aligners to be made and shipped and that's just a bold face lie. I've reached out to inquire about my order but have received absolutely no response. If I had known this is how the customer experience would be I would have NEVER gone through with using byte.
Ashley
Aug 16,2024Horrible. No customer service after you pay! 2.5 months no aligners! No one can tell me where they are. It’s nearly impossible to get customer service and no phone numbers available. Please proceed with caution while using this company.
wendy jones
Aug 16,2024The representative was very nice and really tried to get my issue resolved which she did. I was able to get what I wanted yesterday.
Lucie Zachay
Aug 15,2024Super friendly service, very professional and thorough. Great company!
dustin hillegass
Aug 15,2024Has been a wonderful experience from the beginning!! Very quick delivery to any questions we needed answers!!!
Katie Lewis
Aug 15,2024Everyone was so helpful and understanding of my time constraints and questions.
shannon logan
Aug 15,2024So far the representatives that I have been lucky enough to work with have been AMAZING! I was frustrated, and I was short and rude! Yet, they remained patient and kind both in text and phone conversations! They went above and beyond! Also corrected my choices in product that would benefit my smile and not the company! I am so impressed! Thank you for tolerating me!!
sara french
Aug 15,2024My byte advisor was very responsive and helpful with all my questions or concerns.
Deb Stenvall
Aug 14,2024The consistent communication including over-stating instructions and easy-to-watch videos helped me a ton. I'm a visual learner, so reading everything more than once and then watching correct technique are a game changer. I was so skeptical about an orthodontic process available online, but here I am and so far I am impressed. Can't wait to start!
J A
Aug 14,2024Fairly easy to get, but customer service and clinical support is abysmal. You have monthly check-ins but no one communicates with you about them. When you request support thru the app there are never reps available, and you are told response time is 3-4 business days. When you call to follow up they tell you they are behind and you may wait 8 days or longer for support. I've received emails asking me to rate support people who I've never had communication with. Byte can do better... The verdict is out about whether or not they even work.
v j p
Aug 14,2024Wonderful customer service! They help every step of the way!
Teresa Mora
Aug 14,2024The process is easy and customer service is great, too!! I'm super excited to receive my aligners very soon :)
ROBERT BERTOLINO
Aug 14,2024Easy and was very informative about how to do evry step of the process
tonihaman tehe
Aug 14,2024Great online experience. I'm still waiting to start my treatment.
alaina catalla
Aug 14,2024Byte advisor was so helpful!
gracie cooper
Aug 14,2024The process of taking impressions, sending it back in, ordering the aligners and the help of the employees was great!
Michelle Green
Aug 14,2024They never gave up on me and my super busy schedule. They helped me get financial assistance, even with my not too great credit score. Helping me every step. I'm very grateful.
Ryanne
Aug 17,2024Amazing customer service and the entire process was so easy and convenient! Definitely recommend.