To leave a review you need to be logged in
Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
Sandra McLarry
Aug 04,2024Nice to speak to a person (Darren) straight away rather than the usual press this button for this and this button for that etc. Helpful, understanding and spoke through the whole procedure with me. Very very helpful. Thank you
Consumer
Aug 03,2024it’s the 2nd time Harry has assisted me with ordering an alarm for one of my family. As always from start to finish the process was profesional & seamless. Thank you Harry!
MARK EDWARDS
Aug 03,2024Excellent service from Harry, explained everything really well. He had a really professional manner
Gina Fox
Aug 02,2024Great service thanks.
Charlotte R
Aug 02,2024No issues. David very helpful on the phone
Kate
Aug 02,2024I have paid for care line for many years, during this time I have pressed the call button 3 times and no one has ever come. The latest time was Tuesday. While I was sorting out freezer in conservatory I dropped a lump of meat and it hit one of break leavers on I called careline and explained it. Would take one minute to pull lever backwards on the back wheel I waited 2 hours in heat of conservatory Then ambulance arrived, after 2 hours told ambulance crew care line had wasted their time and apologised It took them just a second to get wheelchair working. We have daughter and granddaughter living 20 min away but they have cut us off completely sine. My husband was diagnosed with dementia 3 years ago Care line knows this but still they left me for 2 hours in the heat why do they say they care but obviously they don’t The time before last I was stuck on My lawn in my electric wheelchair I pressed my careline they said there was no one available A d wait till my carer came next which would be few hours, it started to rain and I rang 999 and apologised and asked for firemen. , 3 turned up and lifted me and the heavy electric wheelchair off lawn The exact date can be verified with Clacton Fife brigade
Ray Engley
Jul 31,2024New alarm commissioned yesterday, the assistance provided was helpful and registering was quite easy to complete, all tests completed to ensure compliance. Early days but the system appears to provide the assurance needed
Sue Pines
Jul 31,2024I have just ordered a Careline package for an elderly gentleman. I spoke to Harry who was extremely helpful, knowledgeable and friendly. I feel very happy that the equivalent will arrive tomorrow, is easy to set up and will provide reassurance for the whole family.
Peter Bunting
Jul 30,2024Only just bought the Careline pendant - fast efficient delivery, looks like a robust product and easy to use and charge. On activation of the system and test, staff on the other end of the line were really helpful. Overall a great start!
Mrs Dorothy Nanson
Jul 29,2024Excellent service and very helpful
Mrs Ann Walsh
Jul 29,2024Very caring person on the phone 'harry' explained in detail and was helpful to finding what I needed
Liz Murray
Jul 29,2024Every single person I have spoken to has always been so polite, friendly and helpful. Nothing is too much trouble. The device itself seems great, easy to set up and my dad got used to wearing the watch pendant very quickly. Gives such peace of mind, definitely recommend. The key safe was also an excellent idea, would never have thought about it.
Sharon O’Ryan
Jul 28,2024Well informed and friendly staff who really care about getting you the right solution - you feel you are in safe hands.
Mrs Hindle
Jul 27,2024I spoke to Jos regarding a lifeline for my mum. He explained everything very comprehensively to me and gave me confidence that I was going to purchase the best system which gave me reassurance that should my mum have a fall she would receive help at the earliest opportunity.
Lyndsey Smith
Jul 26,2024Need peace of mind for our elderly mum. Spoke to Careline and had everything sorted in15 minutes. Once the system is installed, we will be able to relax knowing we have an extra level of support in place
Carole Parker
Jul 25,2024Harry the operator was brilliant answered all my questions wonderful service can highly recommend.
Andrew Davies
Jul 24,2024Jos answered all my questions and made it simple
Sarah
Jul 24,2024Kept calling to say that my pendant had been pressed and it hadn't. Sent back and cancelled within a fortnight
Sue KIrkpatrick
Jul 24,2024I found the team to be very friendly and helpful nothing was to much trouble for them.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Derren Riley
Aug 05,2024Disappointed that the button was so hard for my mum with acute arthritic hands to push. We were then shown a plastic device for the button to sit in so she could wear around her neck but with sharp edges and paper thin skin this was a no go. Unfortunately not for us and having to wait all day for the lady to arrive wasn’t ideal … I’m trying to hold a job down and give assistance not easy