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Careline365 supply personal alarms to those within the UK who are vulnerable or elderly.
We are acutely aware of the challenges faced by older people. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Our mission is to help as many people as possible live safe and enjoyable later lives. That’s why we strive to offer our service for the best possible price. We also like to keep things simple. Technology need not be confusing or scary – it can have a huge positive impact on the lives of older people.
Reviews 896
David
Jul 24,2024Great service, I have spoken to Chloe and Cathy recently and they were very helpful. They advised us about upgrading my father’s Careline365 alarm system to the digital system for when all phone lines will be upgraded. Many thanks
Mandy
Jul 24,2024Unfortunately, my father started to have Falls and couldn’t get up by himself. Looked on the Internet came across careline. Best decision I made for my father and also me knowing if he falls the pendant will activate. The staff are wonderful in getting help by phone me and if we need emergency services.
Sarah Surry
Jul 23,2024I found the customer representative to be extremely helpful when I decided to do my order on the phone rather than online. He was extremely friendly, polite and happy to answer my questions and therefore made the whole experience quick, easy and reassuring.
Patricia Hunt
Jul 23,2024phone call call back was very efficient. and quick. Easily completed instructions.
Mrs Lynne Hewitt
Jul 22,2024Very helpful, down to earth Salesman who made purchasing this much-valued assistance a very easy and informative purchase.
Linda Willis
Jul 22,2024My questions were answered about the product. Was happy to purchase a careline watch based on the information received by Jos.
Ian
Jul 21,2024I recently purchased the digital fall alarm for my mother. It seems very well made and when we tested the unit the company were very quick to answer and also very polite and friendly in their response even when she pressed it by accident!
MrsAudreyYates
Jul 20,2024Very polite & knowledgeable
Susan
Jul 20,2024Very helpfull
Debbie
Jul 20,2024I placed an order with a gentleman late on the afternoon of 27th June. He was friendly, chatty, put you at ease, knowledgeable and explained everything clearly. You could tell he was very passionate about the work and enjoys working for the company. The only small negative was he accidentally got my door number wrong and the package went to the wrong house. Over the past couple of weeks I have had to ring the company a few times as mum wasn’t getting on very well with the wrist alarm and we have switched to the pendant. All the staff seem friendly, very helpful and nothing is too much trouble for them. Keep up the good work.
Brenda Hurley
Jul 19,2024Excellent service. Careline was very thorough , quick to reply to any queries and the move took place without any problem. I would definitely recommend them highly.
D Llaneza
Jul 19,2024Wonderful service. Jos was absolutely great, he put me at ease with the whole process, was very chatty and friendly and made a process i had been putting off much easier than i thought it would be. Thanks Jos!
Debra Snow
Jul 19,2024Matilda was friendly and was able to answer all my questions. She took time to understand my Mums needs and advices us on what system we needed.
Stephen Solomon
Jul 18,2024Darren was very helpful. Made it very simple to understand. Had a friendly and understanding personality.
Nick
Jul 18,2024I dealt with Harry who I found to be very helpful and courteous. He explained the products well and made it easy to understand what I was buying. He also responded quickly to any calls I made. He made the whole experience very easy and smooth.
emily oates
Jul 17,2024JOS I was looking to help my 82 grandad get a careline for when he takes the dog out for a walk three times a day. we had JOS helping us and he was absolutely fantastic, speaking to my grandad on a 1-1 basis, making jokes, laughing along and explaining things clearly. JOS understood the importance of this to my grandad and was aware he didn’t have lots of money, he helped my grandad find the cheapest options that would benefit him in the ways he needed. Jos was incredibly helpful and such a cheerful man, he made mine and my grandads day.
Stephen Griffiths
Jul 17,2024Sent a wrist alarm in error but received a pendant the next day. Had difficulty setting up alarm and was not available for three days. Tried customer services number at least three times and gave up waiting after 25 minutes. When did manage to contact customer services eventually phone line was poor and contact difficult to understand. Finally got everything sorted after three days.
Alison & Andrew Briddon
Jul 16,2024The call handler answered all my questions very clearly, they explained the systems regarding set-up and operation very well, l didn't feel rushed or pushed into purchasing.
Emma Waters
Jul 16,2024Very helpful, answered all questions, took time.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
https://www.careline.co.uk
Richard Butterworth
Jul 24,2024The representative was very professional and understanding. He was very polite.