To leave a review you need to be logged in
Reviews 778
Julie pokorny
Jun 16,2024After hours of searching locally and online and purchasing samples from several companies, I found the perfect stair runner at Carpet and Tile Mart. I ordered it by phone from Mike Chisarik, E-commerce Coordinator. The next day, I received an email saying my selection was out of stock and discontinued. I was extremely disappointed and surprised to find that Mike Chisarik seemed as disappointed as I was. Together we worked to find an acceptable substitute. It was more expensive but I was not charged for the price difference. Mike was there every step of the way to help. I am pleased with the outcome and feel Carpet and Tile Mart did everything possible to offer good service. Mike Chisarik should be commended.
Karen Charpentier
Jun 08,2024It took 8 months to get my rug. But they always responded to messages promptly. And I love my rug. Was worth the wait.
Jacqueline Capecci
May 31,2024Wasn’t sure my order had been received, but when ordering, it did say that the order would take I believe 5 to 9 days to process. I received a call and the delivery was scheduled, and the rugs were all brought into my home. Very happy with this product. I had used this company when I ordered rugs about four years ago, and this experience was just as good!
MAS
May 28,2024My item was delivered in good time in a weather proof bag. The carpet sample is lovely.
cindy
May 21,2024wrong item was sent. a completely different design. now I have to go through the bother of dealing with a return and trying to get the rug I did order. not happy
Luis Alfredo Romero Zambrano
May 21,2024Me gusta todo el lugar
Anna
May 20,2024Fast service and I received the product as ordered. It was also the best price online.
LISA HOLBERT
May 18,2024Great service, pricing and product. Shipped all the way to California for less than I could buy locally.
Mrs ELIZABETH WILLCOX
May 17,2024Excellent website and very easy to use. Found the exact oriental hall runner that I wanted and it was easy to measure and order. Very fast shipment and packaging was excellent. Love the runner, very good quality. Would definitely recommend.
Mary Jester Abbott
May 14,2024The carpet arrived quickly and looks great. The carpet installers had no complaints about the quality. I was worried that, for the price, it would not be well-made.
William R Gorman
May 10,2024Had my pick order in 2days.
peter warhurst
Apr 16,2024Great quality and value, rapid shipping, and excellent delivery service. All around great job.
Disappointed
Apr 14,2024I special ordered the mountain retreat series tropical sea mosaic tile from a local dealer/storefront but it took awhile to arrive. My contractor miscalculated the amount needed and we were short about a sheet and a half. I searched online to see if I could order somewhere with fast shipping so that I could have my project completed quickly.I was thrilled to discover I could order it here and get it quickly! I did receive my order within a few days, which was the only positive about ordering from here. Unfortunately both sheets had chips, scratches and cracks throughout and for $25 a sheet, I would expect beautiful tile. I sent an email with pictures to the email listed for customer service with no response. I then followed up with a phone call and was redirected to their online ordering department where I left a message, also with no response. Absolutely horrible customer service because there isn’t any. They were happy to take my $50 for a damaged product but not even willing to acknowledge my dilemma through any of the communication sources they provided at the time of order. I have no means to replace my tile or find a resolution.
youcan$ave
Mar 28,2024Ordering online was easy. Rug was received timely, wrapped up and in excellent condition.
TMM
Mar 27,2024From the beginning, Jeff Fitzpatrick was very helpful, very responsive, very personable, and very thorough. I ordered a tile which needed to be to me by a certain date. He kept tabs for me, and assured me it would be available. When it was one day later than we expected, we recieved outstanding service from Aiden (Jeff was off that day). As soon as the truck delivered the tile, Aiden dispatched a truck to us so that we would keep our project running. To me, this was way above and beyond. Thank You to Carpet and Tile Mart!
gretchen lord
Mar 24,2024They have good quality carpets
Jennifer Alsup
Mar 23,2024The very best with communication, customer service and fast delivery! Thank you for the excellent service!
Barbara Alford
Mar 17,2024I found a wide variety of rugs in the style I was seeking. The room visualizer made the process less stressful. And delivery was very fast.
Ron
Mar 16,2024Super fast delivery and good prices
Susan
Jun 24,2024arrived just as described.