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With years of experience in the market and an industry-leading online partner in artificial grass, Carpet Warehouse streamlines the process of buying carpets and flooring online. Save over 50% on the best vinyl flooring, laminate, SPC, carpets and underlay compared to high-street prices, and choose the perfect style from the comfort of your own home. Click below to get started.
Carpets
Vinyl
Laminate
Rigid Core SPC
Reviews 721
Genna Millar
Dec 12,2024Just awful...ordered, paid for then delivery charge added on after I'd paid. Delivery charges on site state £19.99, was charged £49.99. Got in touch right away to request a full refund, hoping to shop elsewhere, was answered by an AI who just told me delivery charges were so high because of weight etc. No acknowledgement of my request for a refund. I even write back, asking about a refund - no reply. I was sent an email asking for a review. One star. I then requested a refund again. Nothing. I now have a confirmation email of a dispatch of my order. Sincerely unhappy. Shocking service.
MRLEONEATON
Dec 11,2024Ordered and paid for a carpet to be emailed days later to say it was out of stock had to wait over 2 weeks for delivery it’s an absolute joke
Pauline Gibbs
Dec 11,2024Did not receive items, so xanno review
Yvonne
Dec 11,2024The carpet warehouse website is easy to use and gives thorough information on each carpet. I particularly liked the that the price of my carpet was worked out by just putting in the size of my room. There were no hidden charges and they were clear on delivery. The only gripe I have is with the carrier who was a day late and a bit lax in keeping me up to date
Ruth
Dec 11,2024Loving the carpet, its laying amazing on my floors, feels super durable and can't wait to break it in.
Colin
Dec 11,2024Fantastic buy
Sue Searle
Dec 11,2024Good value for money and good quality arrived on time
Volodymyr Yemelianenko
Dec 11,2024They didn't bring me the knife that I ordered and paid for. They brought a torn box.
Marilyn Taylor
Dec 10,2024Hi, unfortunately I ordered my samples on 5th December, it is now 10th and they have not been delivered. I have made. other arrangements now, thank you for your assistance.
Carpet happy
Dec 10,2024Incredibly helpful honest prices I ordered the wrong colour it was a weekend I received a message almost straight away and on the Monday they had corrected my mistake Can't thank you all enough Happy Christmas all the best in 2O25
Phillip
Dec 10,2024Excellent service! I needed a fairly cheap carpet delivered quickly. Samples arrived within a couple of days and it was a very easy non fuss process to order the carpet. I was kept well informed from start to when the carpet arrived. The delivery guys were very polite and helpful. I was very impressed with the quality of the carpet and it looks great now it’s been fitted and much better than I was expecting. Also I had missed an email with an extra discount and the customer service rep gave me a refund for this which I think shows they are a professional honest reliable business. I will definitely be ordering again in the future.
L. R.
Dec 10,2024Ordered a carpet which advertised a 2-9 day delivery. Didn’t hear anything for over a week only to be sent a delivery date range of 11-15 days. This was after me chasing! Tried to cancel the order (mostly due to their lack of care and customer service) but was told their T&Cs state they are not responsible for their 3rd party delivery company (SGK Distribution). They completely avoided answering any of my questions about cancelling my order. I’m on day 16 and have only just been told I will hear about a delivery date in another 48hrs. The main issue I have is that carpet warehouse don’t accept any responsibility once you’ve placed your ordered, so in theory, SGK could deliver some time next year and I wouldn’t have a leg to stand on! Absolutely shocking customer service, communication and have processes that don’t work! Pay a little more money and don’t use this company.
Av Thompson
Dec 10,2024Excellent quality product at very affordable price! Looks good & room is warmer.
Lara Pearson
Dec 10,2024Terrible customer service and terrible company. Order placed and no delivery information for several days. Called to chase and they said it couldn’t be delivered for 2 weeks after order placed. Requested refund and even though item not even dispatched refund refused.
Mihaela
Dec 10,2024It took a couple of days to inform me that the item i ordered was out of stock. I have also requested on my order to get a fitting quote for the flooring- have heard nothing back. The delivery date has been emailed more than a week after my order, for 13 to 18 of Dec. I am working full time. What plans can I make to meet this delivery? Stay home all week?
Sarah clark
Dec 09,2024Didn’t turn up in time given then told me when I wanted a refund they would keep 50%!!
Jackson
Dec 09,2024They sent the complete wrong product and unfortunately we didn't know until we had opened and cut it. It's not hard to check what product is leaving your warehouse, now we are stuck with an awful pairing of floor to wall I never would have chosen in a million years. Do yourself a favour and avoid this company, it takes far too long for them to deliver for you to faff with sending it back when it's wrong!
Amanda
Dec 07,2024ordered carpets and paid extra for the room to room delivery -- delivery driver(s) couldn't be bothered to try get them upstairs - left them on the stairs -- the carpets looked like they had been dragged along a mud path --- filthy ends - tried to get refund and wanted to charge me extra for picking them up and a 'cutting fee ' !!!
Rose Bayman
Dec 06,2024Would like yo know when to expect delivery, as not received any information that's what needs to be sorted out by yourselfs. Having spoke to company today am pleased with result thank you for your quick response.
Unit 1a Superstop Buildings, L36 6AN, Liverpool, GB
http://carpetwarehouse.co.uk
Bran S
Dec 12,2024Very fast delivery and delivered with care. Very happy with the product quality as well.