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Reviews 746
Katie Nyman
Aug 19,2023friendly gentleman was extremely helpful. I was listened, to and issue resolved quickly and stress free thank you
Howard Watkins
Aug 18,2023Out of the blue started invoicing for an unrequired and inappropriate service "Dark Web Monitoring" - impossible to make contact with this company to complain. I logged a query on the invoice but no response. Avoid.
Karolina Baker
Aug 18,2023I had an urgent connectivity issue this morning - it was fixed quickly by Michael Fenton. Very friendly and knowledgeable, 10/10 service. Thank you.
Paul
Aug 18,2023Had a few conversations about my works tablet and Michael has to be the most noligable man I've spoke to about the issues, nothing was an hassle talked me through everything to get me back up and running, ready to talk
Frank Smith
Aug 17,2023i dealt with a woman called Danielle Cook and found her to be very helpful, friendly, straight forward, patient and willing to explain everything to me. I'm more than happy to have dealt with her and that she continues to be my account manager.
Ashmore Surveyors
Aug 17,2023I have had such bad experiences with Brokers and third party resellers in respect of landlines, energy bills and everything else. I have been under contract with Chess for some time now, and my contract is up for renewal. They are the only company that I like to deal with. Communication clear, costs very fair, invoices always on time and easily broken down, and today's call with Danielle Cook was great. What a friendly, knowledgeable and switched on person she is. The decision to renew with Chess was so easy and I know they wont let me down. They never have done so far. Thank you Danielle. It was a pleasure.
Kayne Raybone
Aug 16,2023Michael Was great on the phone and talked me through sorting out the problem on the computer.
Lynn Branford
Aug 16,2023If I could award 0 stars I would. What a horrible unprofessional GREEDY company this is. DO NOT USE THEM NO MATTER WHAT THEY PROMISE! They have turned my life upside down and all because I had to pull out of a contract due to misfortune. I didn't move business premises, I did inform them and although I have been paying a CCJ demand for the last five years they still pursue it - they do not care. A £900 bill (for NO services) is now over £5000 because they decided to write to a personal address (rental) and not the business - SHAME ON YOU!
Broomvale Bridal Barns
Aug 16,2023Chris Smith was so helpful with explaining and showing us how to use our new phones and how they work. Answered every question and nothing was too much hassle for him. Great service, thank you!
Jean-Claude
Aug 16,2023Professional, helpful and polite. Understood my business requirements quickly and provided all information related to my call.
Nick S
Aug 15,2023It took me ages to cancel the web service for our Radio Club, but I eventually succeeded after several emails and two telephone calls. Now, out of the blue, I have a bill for something called 'Dark Web monitoring services' and/or 'Line Rental'. I never signed up for these, didn't want them, and never used them. It seems they have just decided to bill me for the hell of it in the hope I will pay - I won't. Have sent them an email but no reply. This company is a joke, DO NOT USE THEM I got a reply - a list of services. No attempt to explain how or why I'm getting a bill after cancelling all services, and for something I never signed up for. I have sent emails to the company and they are all being ignored. I did get an email saying 'sign in to our portal' but I have no idea how to do this. I tried but it says 'no account with us'. Oh, and the email they sent was a 'no-reply' email address so the customer experience team don't care about customer experience. Next step is a consumer organisation
PAULINE BIRKETT
Aug 14,2023If I could give a zero I would. I migrated my BROADBAND and telephone line to XLN in January this was completed over 2 separate days. Yet despite emails sending completion codes I have basically been Called a liar but not in those words, I been passed on to debt collection and I haven’t actually done anything wrong . They say that I am still with them for my broadband I haven’t been with them since January.I have also involved ofcom and still I am getting nowhere ! They now want over £500 because apparently that’s how much I owe even at £27 a month that doesn’t add up to the amount they say I owe ! Even with a disconnection fee which by the way I was never given a figure I have repeatedly told them that I am no longer with them and to top it all of this afternoon I have just received another bill this month for £11.99 what is that for ???? Also the address is wrong I am not at that address anymore as they have been told on in numerous occasions We moved during 2nd lockdown someone else is in that premises we moved down the street. I’m writing all this on trust pilot as I know they have to read it . This company is horrendous
Finsbury
Aug 14,2023Add extras onto your bill with out telling you. Rude staff on the phone. Avoid this company. Will be leaving as soon as my contract is up.
zhang andy
Aug 12,2023liz o connor very good
Geoff Morrow
Aug 11,2023Prompt attention to query. Solved within 24 hours and up-dated constantly with progress. EXCELLENT
Panesar and Co
Aug 08,2023Panesar and Co we have had Martin Cosgrove installing our new cloud voice telephone system. He was very helpful and explained every step of the way clearly and made sure to keep everyone updated with what was happening.
Robert Dungey
Aug 08,2023Fantastic service from your field enginner Chris Smith, nothing was to much trouble and very friendly and helpful.
Mark McCann
Aug 07,2023Super helpful and informative. Kerry is 5 star
Graham Roberts
Aug 04,2023Lovely friendly service from Chess today when i called regarding no internet connection. Dean was very friendly and ran all relevant checks and I was up and running in no time, he was so helpful!
Neha D'Souza
Aug 19,2023Ensure you check your bills every month. They add on random charges that you never requested, the latest being Dark Web,