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Reviews 746
Lindsey T
Mar 09,2023Great service from Kerryann in the Customer Experience Team. Kerryann gave me an excellent overview of the Chess Client Portal.
Julie
Mar 09,2023Liz was very helpful, did everything she promised, said she would pass my number onto another team and ask them to call me, they did. Liz sorted my contract with ease and without complication
Harry Staszewski
Mar 09,2023Christopher Smith came out to help us set up a new DDI, AA and Call Recording and was very helpful & knowledgeable and quickly got us set up as required. Thanks Chris!
Nadja Kill
Mar 09,2023Liz O’Connor was helpful, patient, efficient and professional both on the phone and via email. She has helped sort out everything I needed.
David Busby
Mar 09,2023We have worked with Gareth Roper for many years and highly recommend him. His advice is always trustworthy and accurate. His response times to queries are incredible (always within 24 hours, normally within the hour).
Dom Aldred
Mar 07,2023Hugely helpful and gave me peace of mind that my best interests were being looked after, very prompt response, great advice and support. Definitely recommend!
Ashleigh
Mar 04,2023Michael Fenton was able to help fix 2 of the issues I had today which has allowed me to continue and complete work more quickly and efficiently.
Gary Mitchell
Mar 03,2023very quick to get line sorted and almost too many updates 😃
Megan
Mar 01,2023We have had Martin Cosgrove installing our new cloud voice system. He level of customer service was outstanding. He guided us through the new telephone system and answered any questions we had. I felt so confident in our new system and Martin even left me his email incase I have any further questions. Couldn't thank him enough!
Gary Richer
Feb 28,2023Martin Cosgrove has installed our new cloud Voice System, engineer was very polite & Tidy and explained how the system worked. I would recommend Chess as a company, after using them for the past 4-5 years
Sue Hardy
Feb 28,2023Very pleased with the information provided when I called Chess with regard to the 2025 line changes, so thank you Kerryann Farmer-Tomlin! I'm now awaiting a call from our area a/c manager, which I'm sure will be just as informative. Thank you.
Judith napper
Feb 28,2023Have had to leave chess due to no compensation after not having use of the phone line for at least 6 weeks, the line was down due to a broken pole which effected myself and 2 other neighbours who were with BT to which they received very generous compensation, so I am now moving on to B T who offer me a good contract and I will have more confidence in
Beaford
Feb 27,2023Ricky was very helpful - despite the fact that I had informed him that we were planning to leave. He talked me through everything which I needed to do and answered any questions i had.
Kieron
Feb 25,2023Helped with a problem I was having in regards to porting over a Number from ChessICT. Went out of his way to make sure that the right information was given so I could continue my porting request without any further interruptions.
Simon
Feb 24,2023CHECK YOUR BILLS!!! Was being charged for 3 different kinds of protection that I hadn’t signed up for. They automatically opt you into a 3 month free trial then start charging you. If you don’t realise they’ll sign you up to more!!! Phone charges are capped at £15 per month but was being charged £4.99 per month for fraud protection. Router went faulty and was paying for router protection, ended up having to buy a new router for what worked out to be 5 months payments!!! Stop the scam, check your bills and cancel all the rogue charges!
Annette Martin
Feb 23,2023Liz was easy to talk to, very professional yet personal also, Liz explained the contract and the offer, she made it easy to sign the new contract.
Michael
Feb 23,2023Gareth has always given us great service! We have dealt with Chess for many years and Gareth has always sorted any issues out.
Phillip Green
Feb 22,2023Ricky responded to our queries and questions really well. He is going the extra mile to produce reports to enable us to understand what we current use and the costs of these services moving forward.
crescent dental clinic Anna
Feb 21,2023Crescent Dental Clinic We just had Martin Cosgrove installing our new VOIP telephones . He was amazing and super helpful .I would highly recommend him .
miller
Mar 11,2023Clear concise instruction, I easily understood, as I am a bit of a dinosaur.