CSIS were happy to reduce new premium and show customer loyalty to retain my business
I recently changed my car but was sorry to learn I had to pay extra on my car insurance. Household insurance is reasonable.
when I renewed my buildings and contents insurance I had to complain about the increase in price. I complained and was given a better price. I do not like being taken for a ride, I should not need to complain.
A first class service
very easy renewal procedure
Had some queries over a few details on my policy. These were dealt with very efficiently by a very pleasant and polite lady to put my mind at rest.
Renewal was smooth with minimum increase in premium.
Seems to work fine. No complaints.
I have found CSIS unfailingly efficient and of very good value. I appreciate particularly that it does not stop insuring those of older age
Excellent service.
Helpful and cost effective as well.
A recent claim was made and Rachel of Zurich insurance was the person who dealt with it. She was a very helpful and knowledgeable person to deal with, and one who listened and acted on problems encountered.
Excellent service from both the insurance company and the project management. Work was carried out efficiently and done in a very tidy manner. My only observation was that because it was a small “job”it took longer to complete as it was fitted in between much more pressing jobs. That said work was of an excellent standard . I can recommend without reservation.
Civil service Insurance staff are very understanding and they do listen to the Customer, they do come to agreement. Friendly staff and I'm happy with the service as always. Thank you, Bel
VERY HELPFUL FRIENDLY AND PROFESSIONAL,
I had to ask for a reduction, which I got, but was very small. I am aware that loyalty to your customers is now being addressed but I have always found it unacceptable that new customers get a better deal than myself. Shameful.
I was reminded in good time of the renewal date for my insurance and my options and was sent the details of how to proceed again in good time. It was all done very easily and efficiently.
I have been using CSIS for the last five Years now, never had any trouble always friendly and knowledgeable. My only claim was dealt with quickly and efficiently. Keep it up.
Helpful. Clear and concise information. Thank you.
Sue Davies
Jan 25,2022Extremely helpful polite staff. Competitive pricing