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Free collection and delivery on orders over £35, all work guaranteed for 6 months, and all orders insured up to a value of £1000
Reviews 366
irwin cohen
Jan 24,2025This product is rubbish i doubt the reviews of 5 stars are genuine i used the entire bottle and it could not take a single mark off. I challenge the manufacturers to reveal their full data on the claims they make
Lorna Barrett
Jan 17,2025Purchased a cashmere comb, good quality which arrived promptly.
Buckhurst Hill customer
Jan 13,2025I’ve been a dedicated user of Clothing Doctor for years. Their products and customer service are first rate. I upcycle and sell vintage clothes and keeping things in excellent condition is essential. The cashmere and wool soap is my go-to for everything. The cashmere combs and darning kit are everyday tools for me! And the customer service people are authentic humans who answer quickly and intelligently….NONE of this chat-bot or robotic answers nonsense here! True, the cashmere soap is not exactly a bargain but I often wait for holiday offers etc which helps. Highly recommended all round.
John
Jan 10,2025I've used Clothes Doctor laundry products for a few years now and have been very happy with all of them. My recent order got damaged in transit. A quick email explaining was answered the same day and a couple of days later replacement products arrived. Very pleased to get quick, positive and personal service without having to jump through hoops!
Donna Jones
Jan 02,2025I really love these products & have been using them for a couple of years. I love the packaging & their ethos, I needed to change due to allergies & these products are perfect. A recent problem with a broken lid resulting in alot of leakage was quickly resolved & the product replaced. The team are really helpful & reasons quickly to emails. I would highly recommend them.
Shaun lawson
Dec 29,2024I've sent clothing to be repaired/altered on 3 occasions now and I have to say all the repairs that I have had done are absolutely excellent and are almost invisible, Any alterations are again excellent too, Some items I at first took to private clothes repair shops who told me that they were no good and couldn't be repaired, The Seamstress Ellie was brilliant to deal with along with her results, Great service
helen s
Dec 17,2024did a great job of near invisible mending on some cashmere jumpers that has made all the difference to wearability. very reasonably priced
Christopher Davies
Dec 12,2024Quick response to request for a quote. The repair is remarkable, a perfect colour match and very difficult to see. I will use the service again
Olivia Rubin
Dec 04,2024A few months ago, I had endless questions about the products, as I have a wardrobe full of vintage designer clothing that I’m very cautious about cleaning.Great Customer Service - Rebecca took the time to answer in detail, ensuring I felt confident in my choices and could use them on my vintage designer clothes. Her knowledge and understanding of my concerns were exceptional. I’ve been using the knitwear sprays and cashmere wash, and only this weekend I’ve tried the silk wash—it’s fantastic! Her recommendations were spot on, and it’s rare to find such outstanding customer service these days. Highly recommend the products I have used so far.
Evi Sif
Dec 04,2024There was a glitch with my order that I raised this morning and Bridget sorted it out within an hour! Impressive.
Wendy Marten
Dec 02,2024Clothes Doctor has obviously spent time to research what is the best method of keeping moths away from products containing wool. The results work very well indeed and smell wonderful. Thankyou Clothes Doctor.
El1
Dec 02,2024On the 23/11/24, I placed two separate orders with The Clothes Doctor: Order reference:S-78271 2 x Eco liquid detergent for Cashmere and wool 500ml (bundle) 2 x Knitwear Mist- Cedarwood and Vanilla- Bottle + Atomiser Head (bundle) Eco Liquid Detergent for Silk and Delicates 500ml Knitwear Mist- Lavender and Thyme- free Order reference:S-78421 Eco Liquid Detergent for Sportswear and Synthetics- 500ml (bundle) Crease Release Refreshing Spritz (bundle) Treat Me Natural Moth Repellent Scent Bag (bundle) Rescue Me Natural Moth Repellent Scent Bag (bundle) 2 x Cashmere Comb in Red Cedarwood Knitwear Mist- Lavender and Thyme- free I contacted the company via email yesterday, as I had not received my items or even been updated about dispatch/ delivery times. The Clothes Doctor did not deliver in accordance with its website terms which states that: ‘We aim for you to receive your order in 72 hours.’ I was absolutely perplexed by the following response which I received: ‘I am so sorry, there has been an error with our website which has allowed you to add the 'Best Seller Bundle' to both of your orders. This link should take you to the build a bundle page, as the 'Best Seller Bundle' alone is not a product. I have cancelled and refunded this off both of your orders for you. Your orders now contain: Order S-78421: - Cashmere Comb - Lavender and Thyme Knitwear Mist. Order S-78271 - Ecowash for Silks and Delicates (500ml) - Lavender and Thyme Knitwear Mist.’ I am a brand new customer and these were my first orders with this company, so this response is completely nonsensical. I clicked on the ‘build a bundle’ option and added the items as per my above order. No issues whatsoever. Regardless of any website issue claims, the company is fully aware of what my order is and it can manually fulfil it, but is seemingly refusing to do so. This company has no right to change my order without my permission and remove items. Two payments have already been taken from my account. All my items are showing in stock and therefore, should be honoured. I purchased the aforementioned items in good faith and payment was accepted therefore The Clothes Doctor is in breach of contract. I doubled up on some of the items to gift to my Mother for Christmas. I thought the wool wash and knitwear mist would make nice presents alongside the cashmere jumper I purchased for her. I am absolutely upset and angry in equal measures about this. I want to support British companies, but the treatment I have received is absolutely appalling and not in line with treating customers fairly. This experience has made me realise that I should continue to shop with reputable companies that honour online orders and respect the customer journey. Fortunately, when making any online purchase, I always take screenshots of each web page during the order and confirmation process. I therefore have screenshots of exactly what I ordered. It clearly shows that my order is exactly as outlined above. I will be contacting Trading Standards and also consumer media organisations such as Martin Lewis and BBC Watchdog. Please be careful if you are considering making purchases from this company. It has been the most awful and stressful shopping experience I have ever had.
snoopdawg
Nov 29,2024Have purchased many products from moth protectors, to cashmere detergents and more recently the scented draw liners. All of them are brilliant. High quality, deliciously scented and effective. I had a recent product query which was dealt with very efficiently by customer services team. This business deserves to thrive. Bravo
Andrea
Nov 24,2024I ordered the repair of one of my cardigans, it had a small hole on the back. I was assigned to Ellie, she explained how the process worked and gave me the budget. I decided to go for it and I am quite happy with my decision. My cardigan looks as new, really happy with the job Ellie did.
Melissa Reynolds
Nov 24,2024Poor - I’ve had to chase an order I made over a month ago. Despite several emails and being told my order would be here three weeks ago having already been delayed I am still waiting. Very disappointed after all the good reviews of this company.
Lisa Jackson
Nov 22,2024Purchased drawer liners and 3 scent bags. Order arrived promptly. Goods were in a very oversized box which is such a waste. The products, sadly, are very disappointing, they lack fragrance. The drawer liners lost any smell after a few days.
Jane Bellamy
Nov 21,2024Clothes Company, have been appalling and when a parcel was delivered by Royal Mail it was thrown over the fence. Photos were supplied before opening and once opened showing several items damaged. I penned an email but unfortunately it did not send, when I realised, sent it but they would not look at it said to late, and when I escalated as a complaint was told that I would need to claim from Royal Mail who are their courier and knowing them will not even get a response. Jamie said if I got a refund and reordered he would send me a free gift!! Really so disappointed as reviews read well, but clearly only when they are getting compliments! Was only wanting the damaged items replacing not whole order, shocking.
MC
Nov 19,2024Bridget was amazing! On Sunday, she answered an e mail almost immediately and resolved my enquiry (not an issue) forthwith. The regular Clothes Doctor products and service are always excellent and I am thrilled at this Outstanding customer service from a fabulous brand.
customer
Nov 15,2024Clothes Doctor products are, quite simply, amazing! My moth count has gone from seeing 10-15 a day to the odd 1-2 per week! I couldn't live without the Knitwear Mist and the Clothes Refresh spray and I have the little anti-moth pouches in EVERY wardrobe! I am now going to line all of my drawers with your drawliners as an added protective measure! Not only are your products FABULOUS but your Customer Service is superb - well done CLOTHES DOCTOR!!
Clothes Doctor, Unit 9, Redruth The Park, Scorrier, Cornwall , TR16 5FG, Truro, GB
https://clothes-doctor.com/
Susan Shaw
Feb 26,2025Since finding your Clothes Doctor products a few years ago, I have been delighted with how they clean and condition my clothes. I can trust my precious cashmere jumpers to the washing machine on a delicate cycle now, and know they are safely washed, don’t shrink and come out super clean and fluffy, and smelling gorgeous! Your cashmere liquid is the ONLY washing liquid I use now as it is just great, and saves me a fortune with no dry cleaning bills!!