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CoinFlip, founded in 2015 in Chicago, is a global leader in digital currency, operating over 5,500 Bitcoin ATMs across the U.S. and internationally. With the CoinFlip Wallet app for iOS and Android, the platform makes cryptocurrency transactions easy and secure. Through innovations like CoinFlip Ventures supporting early-stage crypto projects, the company has earned recognition on the Inc. 5000, Deloitte Technology Fast 500, and was named Chicago’s fastest-growing company by Crain’s in 2021 and 2022.
CoinFlip Preferred offers a premier over-the-counter service designed to simplify cryptocurrency transactions. With personalized, white-glove support, clients can seamlessly buy, sell, and swap cryptocurrencies. Each client is paired with a dedicated client manager, certified as a PlannerDAO Certified Digital Asset Advisor (CDAA), ensuring expert guidance and tailored crypto education. Operating across the U.S., Canada, Italy, and Mexico, CoinFlip Preferred is dedicated to making cryptocurrency investing simple and accessible.
Reviews 112
andrew Wilson
Feb 21,2025I use coinflip atm regularly and it is always a gamble if you get your withdrawals, the coinflip wallet is useless and doesn’t copy the amount when scanning the QR code, today a usdt has come up as error and left my wallet no answer from support and no call back, i work in the industry and it won’t take long for word to get around about the substandard service coinflip are serving up! The extreme fees they charge leaves no excuses for not having a polished service lift your game coinflip!
Ashley Dodd
Feb 17,2025no trace of purchase made on Jan 22nd
Terry
Feb 13,2025I used a coin flip atm at the same store 3 days in a row. Day 1 and 2 were successful but pricey. Day 3 (Thursday, Jan 23,2025) I inserted 6 $100 bills. The 7th 100$ Bill was rejected about 3 times. I went to exchange for another 100$ Bill and the atm timed out. No receipt-nothing. I called tech services after numerous 10 minute waits, I requested a call back. Spoke with Christian. He seemed helpful-2 days to investigate should hear something Friday or Saturday. They will need to do an audit. He confirmed there was some technical issues with the bill insert with rejected bill. I got an email with an email for discount code to use next time. I got a receipt- for 200$ not 600$. No response to follow up emails. Tomorrow is 3 weeks! You have my 400$. Very disgusted with customer service. Don’t use Coinflip atms if you are building your crypto portfolio. Shady!
Hui Guo
Feb 11,2025Listen patiently to detailed instructions.Respond promptly!
Alysha Miller
Feb 01,2025My bitcoin purchase at coinflip bitcoin machine is still not appearing on blockchain, it's been 3 days now and I have no trace.
Ohio
Jan 22,2025I’ve been receiving usdt from coinflip atm for months it’s been very fast but the last transaction sent to my wallet 20/01/2025 has still not arrived and it’s 22/01/2025 what they keep saying over the phone is there was a tech error you should have your coin soon I hope they don’t disappoint
Rekha
Jan 22,2025I had problems in the atm machine as my ERC20 didn’t come through to my wallet The support team Jack and I think Tim were very supportive and patient It took three days but I am happy that it has come through So Thankyou very much team You have resulted in me having faith in CoinFlip you deserve the awards you been getting!
Alan Goldstein
Jan 22,2025Fabulous tech support
customer
Jan 16,2025Easy to do, good experience, helpful staff
customer
Jan 08,2025Very helpful support. Convenient and easy to use
Jon Sillyman
Jan 07,2025Absolute garbage, over the last month have bought close to 2000 worth of xrp in multiple transactions, every time I did not receive my crypto had to call the company numerous times to get them to send the crypto. Been waiting almost 5 days for 50 bucks worth of xrp. Use an exchange fees are cheaper and there is nothing instant about them paying you
Matthew Calvert
Jan 05,2025Bought XRP using an atm. I use xrp because it has a proven 27 second average send time. After an hour of my coins not showing up, I called them and they said it's a "glitch" in their system, and he would have to escalate the case. He said he doesn't know if anything will happen today though because it's Saturday and finance may not get to it today. They already steal so much of our money with ridiculous fees and then they HOLD DEPOSITS WAITING TO GET A BETTER PRICE TO BUY. WHAT A SCAMMMMM!
Jesse Harvey O'NEILL
Jan 04,2025Transferred $6,000AUD worth of Litecoin to Coinflip ATM Been on hold for half an hour now No cash came out of the ATM They won't answer the phone Happened in Brisbane
G Warren Graves
Dec 29,2024*****BEWARE***** I tried to withdraw from an ATM, waited almost an hour for the redemption code. Then it says, "Unable to make withdrawal at this time". WTF?? So I had to get my money sent back. It's been 2 FULL DAYS AND I STILL DONT HAVE MY MONEY! *****BEWARE*****
customer
Dec 28,2024It was very easy to complete my transaction. The instructions were complete and easy to follow. The time it took for it to be completed was fantastic. Thank you for doing a great job!
Bruce Nicely
Dec 27,2024Great customer service
Neo Samurai
Dec 26,20241/. Updated my iPhone to a iPhone16 in October and the CoinFlip app would no longer work at all - nothing - nada/dead. It took 2 months(!!!) and over 30(!!!) calls to still not get any resolution - not good enough. Even after 2 months of frustration they would never let me speak to an actual software 'tech' - only basic customer service on each call. 'Same ol' ongoing excuses on each call - "it’s been referred to our tech department and/or - I’ve just escalated your case to the highest priority". (It must have been escalated 20 times LOL!) Eventually I got 2 emails (week apart) from CoinFlip techs to contact them to resolve the issue (but contact them via CoinFlip Customer Service number) - but when I called Customer Service and explained and to redirect me - they refused to pass me on to the techs! In the end - after waiting 2 months for any help - I just ignored CoinFlips very firm and repeated advice ("JUST DO NOT DELETE THE APP!") - and I deleted the app anyways and reinstalled with the recovery codes. Worked again perfectly! WTF? The CoinFlip techs could not even work that out after 2 months? Seriously? 2/. Bought Solana crypto 4 days ago from a CoinFlip ATM - I'm STILL waiting for it to appear in my wallet! Customer Service said “the transaction has to be input manually and it’s approaching Christmas.” Manually? Seriously? What the heck is it still 1975? Update : 3/. Bought some Ripple XRP last week and again it took 4 days to appear in my account! 4/. The high fees/commissions with CoinFlip are just WAY too expensive for such poor service/help - I'm moving across to CoinSpot.
William Wong
Dec 25,2024I appreciate Isiah for his patience and great hand-holding for my first time registering the coin flip and making the exchange immediately. The whole process could be more smooth without Isiah's help. Great job! Will continue to use Coin Flip going forward. Suggestion to include USDT in the future. William
Vincente Burdette
Dec 25,2024I would leave a negative review. But can't. They charged me $60 to send myself $210. Don't ever trust their atm or platform. Crooks. To whoever reads the reply from Coinflip. It said "service fee $3"
Chadwicked
Feb 21,2025With a $9.00 service charge on a $35.00 Cash deposit at an ATM on 603 Broadway in Seattle WA .Which wouldn't be entirely absurd if the processing time was lighting quick. Deposit at 6:23pm it's 8:49pm and no transaction in my wallet. customer support is not reassuring either...stick with cash app and class action suits at least they settle.