Connect Fibre

4.5 (794 Reviews)

To leave a review you need to be logged in

Faster, Fairer Full Fibre Broadband

Get the quickest, most reliable broadband technology straight to your home at a fair price.

Connect Fibre uses only the latest full fibre technology to provide the fastest and most reliable Hyperfast internet to communities. Get Connect Fibre

All packages include:

- Same download AND upload speeds

- UNLIMITED usage

- NO mid-contract price increases

- Wi-Fi 6 routers

- FREE expert installation

- Amazing UK customer support

Why Full Fibre is Faster

Other providers give you Fibre to the Cabinet (FTTC). That means the faster fibre optic cables only go to a box on the street. Older, slower copper cables then take the connection the rest of the way.

ADSL technology only uses older Victorian copper cables.

Our full fibre service brings flawless fibre optic speeds right into your home.

Amplify your Wi-Fi

All our packages are powered by the latest Wi-Fi 6 technology. Get greater speed, range, and capacity than ever.

Connect Mesh Wi-Fi 6 for your whole home. No more dead spots.

No more dead spots. Experience super-responsive, seamless, ultrafast Wi-Fi 6 in every corner of your home. Add Connect Mesh for just £8 a month.

Features:

- UK's best Wi-Fi guarantee

- 50Mbps in every room or your money back

- Easy setup and control

Reviews 794

4.5

Out of 5.0

Mr David Bryant

Nov 16,2024

Pleasant and knowledgeable technician left the site clean and tidy what more can you ask for,excellent.

Ian Jesney

Nov 16,2024

I switched to Connect Fibre at the end of July 24. Their service has been excellent from the installation to the internet connection on their system, it’s extremely fast & stable so obviously 100% improvement on any other broadband I’ve had to date.

Lynn Davies

Nov 16,2024

I have never known a company to be more helpful than connect fibre, so very friendly and polite, and always willing to help, i would 100% recommend them to everyone

Mr Keith Thimbleby

Nov 16,2024

Very Happy. Had the Connect Fibre installed about 3 weeks ago. Just one hiccup when we received a message that our installation scheduled for the next day had been cancelled but this turned out to be a misunderstanding and the installation was done on time. Our previous broadband was 32Mbps and we have the basic 150Mbps service with Connect Fibre. So far we have had excellent internet connection, no buffering, no dropouts and the tv connects almost immediately to internet when switching on, whereas we previously had to wait a bit longer before selecting iPlayer or Netflix for example. Also had a courtesy call from Connect Fibre after we had the service for a while, just to make sure everything was working ok. My view of our old provider is that they made every effort to avoid talking to you.

Nadine J Underwood

Nov 15,2024

The young man on the phone was so nice....very patient and polite.... He went through every detail with me and made sure that I was happy with what I was signing up for.... A very pleasant experience....

Alan

Nov 15,2024

Easy to work with all the way through. Very neat job in laying the cable in our drive and in the internal connection. I went for the 1GB connection, and we get that at the router. I get 750Mbps downstairs from my phone/laptop, and with the mesh extender two floors up I still get 650 Mbps, although they tell me that's exceptionally good. Very pleased so far - just waiting for the phone to be switched over.

Trust Pilot

Nov 14,2024

I just went out of contract with BT for TV/Internet/Phone. They used this as an opportunity to raise my monthly bill by 20% and as far as I recall did not tell me. So I firstly used comparison websites, and they confirmed that my area was now optical fibre ready. I also reached out on local social media to ask if anyone had had fibre installed and what was the process like. I had quite a few replies, but the feedback about ConnectFibre was very positive. TBH at that moment I had never heard of them. There was no feedback about any other companies. Only one other company has bothered to post flyers to inform that the village is fibre ready. So I phoned them up as a pre-sales call in order to understand the process. I got through immediately, which was significantly better than the 20 minute wait it took to get throught to BT. I was on the phone for some time with a support person called Haydn. I never felt rushed and he answered all my detailed questions. The next day I emailed them with a technical question about the hub. Today I got a callback from Haydn with answers to me questions. This rarely happens with big companies, so I took this as a positive sign. ConnectFibre had some tempting Black Friday offers, and I decided to take the HyperSonic package influenced by the information provided with regards to the WiFi strength, it being better with the Hypersonic hub. I asked to speak to Haydn, and he signed me up. My decision to go with ConnectFibre was heavily influenced by not only the positive local social media feedback but also by the impressive customer support provided by Haydn (who is OK with his name being given). Installation has not yet been scheduled and I will provide another TrustPilot review once this has taken place.

Stephen

Nov 14,2024

This service has been great so far, Good communication by answering all question asked. Yes customers do also get Black Friday deals, This makes the contract a bargain.

Mr Roger Aspin

Nov 14,2024

Excellent customer service, very good engineer, and super swift resolution of issue.

Neil Bisatt

Nov 14,2024

Great customer service from the agent Tosin

Mr Field

Nov 13,2024

After a shaky start and a poor connection, things have settled down now, so much so that I have renewed my contract. Just like to add that all communications with Connect staff was very courteous and professional.

Mr Neil Brownsword

Nov 13,2024

Easy and straight foward

Needwood

Nov 12,2024

This would have been a one star review but all of the support staff are pleasant, UK based, available and appear helpful so they get an extra star. I have wasted days if not weeks often spending half a day at a time trying to get Connect Fibres rubbish dual band Mesh system to work. Endless emails and phone calls. It has taken 2 months for someone to offer us a tri-band mesh system to replace the dual band hubs which were unstable and quite frankly useless. It was only when I reminded CF of their guarentee and threatened to leave that they offered a system that worked. Judging by other customers experiences I suspect there are an awful lot of dual band systems that have failed or are unsuitable. CF need to up their game as they are letting customers down by knowingly providing poor and unsuitable equipment.

Sharon Glasby

Nov 12,2024

What can I say ! Jamie has been a gem , ringing my parents and contancting me via parents transfer , he's been so helpful, switchover on 26th November, don't think I'll need to redo this review, Jamie has really helped the transfer, for elderly ppl who don't understand he tried his best too help. Thankyou Jamie..

Mr Moor

Nov 12,2024

Super fast, BUT, speed is nothing without connectivity. My problem appears to have been sorted now. Old houses with very thick told walls can present problems.