I don’t like the tactic some companies employ when trying to gain more favourable trust pilot feedback scores. One thing that some go companies do is to ask you for feedback immediately after purchasing the product. Most people will then give five stars because that process was very simple. What is really important though, certainly in the case of an insurer is how good that company does following a claim. Unfortunately, when people are just looking at trustpilot scores if everything is five stars and most of those five stars are generated straight after policies purchased it can give a skewed outlook if that company then proves to be awful when paying out. I only have experience of this company in paying the premium, which as I expected was great. I have no idea what they are like when it comes to paying out.
Simple to use website.
Amazing service, great price and customer service attitude Amazing
Very easy web site with good prices compared to my previous insurer
Easy peazy to sort out, great cover
It was quick and easy enough for me to use I’ve rewritten this because after much thinking I done my quote after hours I still got excellent replies my email reply was electronic paper work within three working days and was the next morning so excellent and five star all the way well done
Seems ok cover for 2 bikes , untested on claims process and fingers crossed won’t need to!
Straight forward and no pressure selling stuff i didnt need.explained everything clearly
My electric bike was stolen last month. I had it insured with CyclePlan and after reading some of the poor reviews here I was concerned I would not get my money back. However I had all the required proof and documentation and I had no problems at all getting my claim processed. Cash settlement was in my bank account within two weeks of submitting. Make sure to read the detail of the policy at the point of purchase to make sure you keep all the documentation required in case of a claim (proof of purchase of locks etc) and get the right type of lock and you will have no trouble.
As easy as riding a bicycle. Insurance, just in case....
Quick easy process to get a quote
Very straightforward website with nice easy steps building to a quote. With the Aviva name backing the cover I didn't bother shopping around as the price seemed sensible. Hope the price doesn't shoot up next year!
Easy to set up and great price and deal - just a little more detail on what the deal covers ahead of buying add-ons would be fairer and clearer.
Was quick and easy to do
Great experience
It was quick and easy to find the right type of bicycle insurance since Cycleplan guides you through the various options step by step. I had no idea about bicycle insurance before and think the customised option I have settled on with the help of the online guidance is just right for me now. It’s good value as well!
I am very happy I am satisfied fast and easy
Easy to fill forms and reasonable /competative quote
It was the easy to use website and the competitive pricing which allowed me to give a 5 star rating.
Mrs Libby Jude
May 08,2023My husband has insurance with you and received an offer of recommending and receiving £25 voucher and new insurer would receive 45% discount. I tried to use the offer when insuring my bike but it wouldn’t work