To leave a review you need to be logged in
Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.
Reviews 701
Colin
May 06,2020Goods arrived promptly and were exactly what I wanted - will definately use Dales again
Alexander Tyrrell
May 06,2020Great help, a fantastic service!
Colin Hodge
May 05,2020Good product & great service
Evonne Quinn
May 04,2020Chat service very fast and helpful. Prices good. Pickup from store fairly straightforward. Will use again
Euan Macdonald
May 04,2020All my dealings with Dales have been excellent and this was no exception. Reasonable range online, easy process, delivered on time or earlier.
Ross Sandford
May 04,2020Great service in these difficult times.
Lisa Carroll
May 03,2020Good service
Stephen Coyle
May 03,2020I was told my bike would be delivered today and I could expect to receive a text or phone call beforehand. I appreciate that we are in a pandemic, but it wouldn't have taken much to phone me to state that the bike could not be delivered for whatever reason. I tried to contact Dales Cycles via live chat but did not receive a response. Evidently I am disappointed in the service provided so far. I subsequently received a call from Kerri to apologise. She explained there had been a mix up in the days, and the date of delivery should have been today. She promised that I would receive my bike today. True to her word my bike arrived fully assembled this morning, and ready to use. The guy who delivered it was very helpful and explained the different features of the bike. The Cube Touring Hybrid 500 runs smoothly and was easy to use on my first outing. Aside from yesterday's hiccup, I am very satisfied with my new bike.
Anthony Donnachie
May 02,2020Good service under present circumstances with staff prompt and staff member Simon replying to all emails with helpful information cheers.
Greg Oconnell
May 02,2020Great service, after being badly let down by another online cycle provider, these got my bike to me in a quick time during a period that everyone else seems to be struggling to ship in. 10/10 recommend
Guillermo Navarro
Apr 30,2020Amazing customer support
Michael
Apr 30,2020Very helpful, informative, and answered all my questions when purchasing a new bike. Excellent service!
John Miller
Apr 30,2020Placed order wrongly for wrong type of inner tubes and this, when corrected, was handled without any fuss...well done!
Allan Gray
Apr 30,2020Great service and advise .. 2 day s early eith delivery during covid which by all accounts amazing service
Maria Boothroyd
Apr 30,2020Excellent delivered to my door mu a staff member who lives locally.
Trevor
Apr 29,2020Prompt service at a good price
Chris P
Apr 29,2020Ordered a bike online and the next morning I was phoned and text to let me know when I could pick it up as needed it for my sons birthday and had left it a little late. First bike bought from Dales and it won’t be the last. Excellent service all round during these difficult times. Well done everyone!
James Harvey
Apr 29,2020I’ve been buying my bikes from Dales Cycles for over 45 years, it’s a company I’ve always trusted and I wouldn’t go anywhere else.
neil keir
Apr 28,2020Unfortunately I had to cancel my order for an expense bike due to health staff was very helpful and got an refund immediately many thanks
Graeme Mitchell
May 06,2020As always, whether online or in store, great service from Dales. This time, during lockdown, included staff delivering at 9pm.