Dawson's Department Store
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Weber BBQ, Weber Barbecue, Weber Gas BBQ, Dorma Bedlinen, Denby Pottery, Moorcroft Pottery, Radley Handbags, Antler Luggage, Kettler, Hartman, Denby Pottery, Poole Pottery, Weber Barbecue, Weber BBQ UK, Sheridan Bedlinen, Dorma Bedlinen, Kettler Furniture, Royal Worcester, Jamie Oliver, Royal Copenhagen
Reviews 448
Sandra Turnbull
Jun 11,2020Purchased a barbecue from them on 31st May and took delivery on the 4th June but discovered when assembling it, that one of the parts was too big. Phoned and emailed since the 4th June with only an automated reply. After care services very poor. Definitely wouldn’t recommended this Company.
Mandy McCarty
Jun 11,2020Ordered some Kettler furniture on 20th May on the understanding it would be delivered in 7-14 days. However 3 weeks on and it’s still not been received. Was finally told it would be delivered on 9th June but despite waiting in all day It never turned up. You cannot get through to anyone via telephone and have sent several e-mails which have not been responded to. This is totally unacceptable!! If there are problems with delivery then some communication would be appreciated. Do not use this company. I understand that things are taking longer due to Covid-19 but to not offer any explanation is disgusting.
Rachel Moxley
Jun 09,2020I had a phone call at the beginning of last week to say my order was being delivered on Saturday but I would get an update and time slot on Friday. I had neither of these and was left waiting all day just in case it turned up. Phone lines are going through to answer phone even though it says it should be open Sat am and no reply to emails sent. Poor communication which is frustrating. Update: still no communication all of Monday and Tuesday. Tried to call but nobody is answering the lines and they can’t be bothered to email back to 5 of my emails either. Very poor service. I have contacted citizens advice for next steps. I understand that we are in difficult times but to to provide zero communication following a failed delivery is not acceptable.
K Marston
Jun 09,2020Ordered on 21/05/2020 still no dispatch confirmation. Tried for 3 days to contact via phone only to be told lines open 9-5. Never any answer. I’d like to know what’s happening with my order?
Gemma Kelsey Powell
Jun 06,2020Had a phone call last week saying my kettler garden furniture would be delivered yesterday by delivery company. Called delivery company and there was some confusion at depot and apparently dawsons said they would call us and deliver themselves. As this was after 1pm phone lines were closed on Friday so sent an email and phone went straight through to voicemail all day today. Still waiting for a response as to where my goods are and when I'll receive them.
John Howie
Jun 06,2020Great product & service from these guys. We bought a lovely table & chair set from them with ceramic table top inlay. Really good quality & value. Unfortunately one of the ceramic tile inlays got broken in transit, so they replaced it free of charge and super quick, even in lockdown. Communications with Louise in customer services have been great as well. Very responsive and helpful right the way through. Thoroughly recommend.
Karen Pike
Jun 05,2020Can anyone help? I ordered some garden furniture from Dawson’s via the gardenworldfurniture website nearly two weeks ago & still haven’t had a delivery date confirmed. Can anyone put my mind at rest that this is a legitimate website & they’re just struggling coping with the orders in the current climate. Phone number not working & no reply to my emails so far.
Andy McLaughlin
Jun 04,2020Placed an order end of April and still not received. Emailed three times no response. Phoned three times at around 1630 only to find the answerphone comes on telling me open 0900 to 1700. I would not recommend anyone order from this company
John Belloni
Jun 04,2020I’ve used Dawsons several times over the years and been delighted every time, just got my dinner service Villeroy and Boch and yes it is expensive but they did an amazing price and every single piece I wanted. They have become my new John Lewis 😀
PETER STEPHENS
Jun 03,2020Ordered 2 separate kettler garden furniture sets kept well informed re progress, had faulty chair on first delivery, emailed with photo, they effected a replacement, all arrived as they said. Pleased with service. On this basis will use them again.
Louise
Jun 02,2020I placed an order for a BBQ cover on the 30th April payed extra for 2-3 day courier tracked delivery. After a week phoned them up informed it wouldn't be in stock until that week, phoned again on the 26th May and was told it had been dispatched on the 19th May. here we are 2nd June still not arrived. I have sent 5 emails not one reply and unable to get through on the telephone. Was never sent a tracking code even though we paid extra for this so we can't track it ourselves. over a month later they still have my money and I have no BBQ cover. No idea what is happening as there is no communication from Dawsons despite all my attempts of contact. Update on managing to get someone to answer the phone I received my order on Friday. Over a month late no refund for the original 2-3 day delivery.No explanation why it had taken so long, no emails answered, lost count how many calls we made to chase our order up. Will not be ordering again from this company and would not recommend them. James Beagley
julian miles
May 31,2020Recently purchased a KitchenAid stand mixer. I’d done my research & at time of purchase Ecookshop had the best prices. Communication & delivery I can only rate as 5 stars, perfect. A few days later we ordered a KitchenAid food processor. Again I’d done my research, & at time of purchase Ecookshop had the best prices. Again communication & delivery were perfect. The Brucey Bonus was a free gift to, of a 5 piece colour coded KitchenAid utensils set. Totally unexpected & in today’s world of online shopping, a genuinely lovely surprise. Thank you so much Ecookshop. HIGHLY RECOMMENDED, & will definitely use again in the future. p.s I don’t normally do reviews, but on this occasion thought it was warranted.
Dawn Stevens
May 31,2020I would definitely recommend this company. Very good customer service, part of the order was damaged, replacement was sent straight out. I received phone call and email updates.
Danny Wilson
May 31,2020Purchased a bbq and chimney starter on bank holiday Monday. Was worried when I didn't get a delivery confirmation email. Reached out to them on Facebook and spoke to Alison who was super helpful. Fantastic service and product!
OB
May 28,2020Purchased a bbq grill on Tuesday and it got delivered on Thursday, just now. Swift shopping. Strongly recommended.
Sal
May 27,2020Amazing from start to finish. I ordered a Weber deluxe BBQ on Friday (22/05/20) , then ordered gas canisters (forgot to add this 🙈) a cook book and utensils. This was for my husband's birthday this Friday (29/05/20) I followed this up with an email re delivery times, as I appreciate that in the current climate orders and deliveries are understandably taking longer. But lo behold the second order of cannister etc arrived Monday by DPD and then today we received the Weber BBQ via pallets. This was a special present as my husband has been working hard for the NHS 💙 and I am so grateful to everyone in the process! Thank you we can't wait to enjoy a birthday BBQ on Friday 🎉🎈
Howard Mathers
May 25,2020Ordered 2 Kettler RHS Harlow Carr armchairs. Arrived one week after ordering. I would have liked a forecast delivery date, but understand the uncertainties of the lock-down. Dawson need to put a message on their telephone number if unable to answer it during normal working hours. Overall, very happy with product and delivery service. I'd go back to Dawson.
Catherine Baguley
May 23,2020Order received, but incomplete. These things happen, however no response from email contact and telephone constantly engaged or saying offices are closed. Appreciate C19 is with us, but not actioning correspondence around incomplete orders, given the amount spent, is really disappointing. Be careful, customer service is non existent when problems exist.
Jenna Fenton
May 20,2020Excellent service from BBQ World in every way. Delivery was prompt and as expected, communication was great. Had a small problem with one of the items which was not BBQ Worlds fault but they dealt with it quickly and we were pleased with the outcome. Would definitely recommend.
Dawsons Department Store, Unit 5,Primrose Mill, Primrose Road, BB7 1DR, Clitheroe, GB
http://www.dawsonsdepartmentstore.co.uk
XI Boxer
Jun 12,2020I really love 💔 my bbq 🍗