Economy Seven Energy
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Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Reviews 401
Tim C
Sep 10,2019Cheaper prices than competition. Reliable provider
ST
Sep 10,2019I was worried at the start as everything seemed a bit chaotic with constant changes of direct debit but things have settled down. I recently realised my meter readings had not been logged and all my bills were based on estimates. I phoned and this has been sorted and my DD lowered. I am awaiting a rebate on overpayments.
Mrs Debbie Cochrane
Sep 10,2019Price has increased dramatically Customer service is very poor
DeeJay
Sep 10,2019No Problems It was easy to switch. Their website has improved and is easy to navigate. I would recommend them.
Sarah
Sep 10,2019Easy to use online service. Easy switch.
Jonathan Brett
Sep 10,2019Cheap, but the company failed to act when my new bank instructed them to change direct debit details. Also, too much credit was allowed to build up, so the direct debit was too high. It also took too long to sort this out.
Adrian Everton
Sep 10,2019Good rates and easy to switch.
James
Sep 10,2019As long as their processes are followed relationship with them is acceptable. No access to smartmeter. Good enougn utilities provider.
Mr Gruffydd Smith
Sep 10,2019I have emailed the company for an explanation of why our account is so much in the black but get no replies or acknowledgement. Unfortunately in this corner of SW Wales electricity is very expensive and there is little choice so we just have to suck it up. Awful.
Jim Young
Sep 10,2019customer service is DREADFUL. you get emails about tariff increases weeks after they have been applied, demands for meter readings but no means of submitting them (account terminated apparently). really third rate outfit. BUT... prices appear decent
Peter smith
Sep 10,2019Prices are lower than most, but they are not fixed. So, they can go up in mid-contract. They rose several times in the first 3 months, but were still competitive. Two cock-ups with billing; 4 month delay in activating a direct debit left me with a hefty top-up payment. I was also being charged a different tariff from the one I signed up for. The payments are fixed, so there is little point in submitting the monthly meter readings that they request.
Mr Martin Clarke
Sep 10,2019Easy to swap and cheapest deal in town
Mr Kevin Bell
Sep 10,2019Very disappointed with Economy Seven Energy. My monthly Direct Debit was increased to some £83 per month to cover higher electricity bills during the winter months with the promise of a reduction to some £35 during the summer months. This never happened. When I find time I will request a refund and change supplier - I can afford to to since I am £200 + in credit!
Mr Carl Booth
Sep 10,2019Not the best at updating energy use / payments or refunds
Mr Stephen Taylor
Sep 10,2019Good value compared to others
Rosie
Sep 10,2019Great service, friendly and great advice. Very helpful and extremely useful.
Bob Weston
Sep 10,2019Excellent supplier, extremely great service. Friendly and very helpful!
Mr Tom Chadwick
Sep 10,2019App works well and is user friendly. For my electricity usage pattern, heavy on the off peak side, it is also the cheapest I have found.
Mr Stephen King
Sep 10,2019They appear to be competitive when comparing to others. I wish the interface for looking at account and submitting meter readings was easier.
HHHH
Sep 10,2019Below average service, online meter reading system is poor, other than achieving a significant price saving there is no reason to use them