Economy Seven Energy
To leave a review you need to be logged in
Paying too much for your energy? Switch to Eco 7 today. We will save you money.
Please note: This company is not Economy Energy. That company is no longer operating and unfortunately, a number of ex-customers have reviewed this page mistakenly.
Reviews 401
Alex Wilson
Sep 07,2019Excellent supplier! Any problems immediately helped by supportive, knowledgeable customer service people! Highly recommended! (By the way, their prices are fantastic as well!)
Mr Paul Bray
Sep 07,2019Took the wrong payment amount and took 2mts to refund
customer
Sep 07,2019Cheapest energy. Easy to give meter readings No issues. Im happy with them
Joe Williams
Sep 06,2019Good customer service dealing with query quickly.
sarah stone
Sep 06,2019in terms of domestic energy companies they are the best I have experienced. General communcation from them is clear. They do say "hope to reply in 24hrs" when you contact them. I emailed wednesday morning, its now Friday evening and still no response. so slow fo respond when you have a query! best to under promise over deliver team!!
Jordan
Sep 06,2019Very happy with the service provided the people I spoke to where really friendly and helpful! 5*
John B
Sep 06,2019Very helpful and easy to contact
Ms A Dethlefsen
Sep 06,2019Don't come and read the meter, ever. When I complain about the accuracy of the meter they promise to look into it, but that is the last I hear from them. Unilaterally change my direct debit amount without evidence of it being incorrect. I could go on, but let's just say they are apathetic.
Tony
Sep 06,2019With a recent billing problem, I found it hard to get them to understand the problem. And finally when they did, it took them ages to sort it. I found the whole experience very worrying and have question my continued use of this company.
Nigel Eardley
Sep 06,2019I joined because of the economy 7 tariff. This tariff has gone up in the 18 months I have been with Economy Seven Energy but is still cheaper than alternatives. The company did try to impose a 'Seasonal Variation' approach to monthly payments but this was opposed by many customers be and, to their credit, the company listened to their customers and allowed a fixed payments to continue. I am presently very happy with their service.
Pat Payne
Sep 06,2019Delighted with the fact we are using only wind energy - fab and at a good price. I have six accounts with you - 5 going great guns - onewith economy seven - always have to ring my meter readings in - you still haven't sorted my alternative email access for this account!! Come on OTM - we are now over a year in with this issue!!!
Graham Floyd
Sep 06,2019Economy seven put up it's prices just after I joined them and then decided to introduce a change whereby you would have to have paid more money during the winter and less during the summer, fortunately customer opinion put a stop to that.
Michael Sargent
Sep 06,2019Excellent company. No problems
Keith Andrews
Sep 06,2019All good, but the web site could be improved
P O'Brien
Sep 06,2019You get there eventually, but getting sorted is like drawing teeth.
sueb
Sep 06,2019The switch was very easy - once had decided to change and applied to economy 7 energy did not need to do anything else- all arranged for me.
Robert
Sep 05,2019I use economy 7 for a second home on the Norfolk coast so my usage varies appreciably between Summer and Winter. I find the cost is good and I am able to even out the cost by paying monthly by direct debit.
Mr Eric Alexander
Sep 05,2019I have been impressed by the efficiency and courtesy of Economy Seven Energy. They have been helpful in their response to my reports and enquiries, and I believe their charges are fair.
Victoria Denton
Sep 05,2019Switching was ok it all flowed, then I moved and setting up a new account was a struggle I was forever chasing people. I find it annoying that no one reminds me to submit readings or anyone comes to do them but that's just me and my rubbish memory. The website is very basic but maybe that keeps costs down.
Dr Hare
Sep 08,2019I switched to Economy Seven Energy as it was one of the cheapest tariffs available to me, and also because they only use renewable energy. Switching was easy, and I’ve saved £100-200 per year. Towards the end of 2018 I received notification that the direct debit payment would change to a winter rate and a summer rate, but after concerns raised by customers this decision was thankfully reversed. During this time the communication from the company was poor, with numerous e-mails sent to correct mistakes. Other than that I’ve had no problem.