EGR Auto
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EGR Auto world-leading manufacturer of the highest quality automotive accessories that has supplied some of the world's largest OEMs for nearly 50 years.
Reviews 231
customer -Gavin
Jun 28,2023Great product, well made with quality materials, easy to fit.
C J
Jun 27,2023I am generally happy with the product that I have received, I think that the base profile should be changed to better follow the lines of the tub but other than that I am very happy with the canopy. What I am not happy with is; I purchased my canopy online only a couple of days before the EOFY sales were advertised, who would think a $500 discount would be applied to an accessory for a new model vehicle. I then contacted you through the messenger service which indicated that responses are usually fast. I was hoping that you could have offered me some discount on the canopy purchased or on other components to meet the advertised price. Considering my product had not been finished/started or sent to dispatch I think it would’ve been reasonable service to at least provide a response to my query? I guess I could’ve just cancelled my order and then resubmitted it at the reduced price. There was an indicated delay in supply of 5-6 weeks but it appears my order was fast tracked after my enquiry. I have other components to buy but am second guessing if I should stick with you guys if follow up service will be non existent.
John E
Jun 17,2023Have been trying to get some replacement rubbers for my canopy, the side ones have shrunk and keep falling out, and the tailgate rubbers have gone hard, Started with a phone call about November, was suggested by the operator that I take photos and email them which I did.( the model no and serial number didnt seem to make any difference) heard nothing made another phone call they hadnt received my email so i sent it again. Asked about the rubbers but was told again I had to show photos. waited for a return call/email no reply. Called again a couple of months ago, was told yes your no and email are in the system, Asked about availability of said rubbers. Then was told by the operator that the production team would have to be asked about them. As of this date still waiting have heard nothing back. Poor communication whilst I like the canopy , there is no way I would recommend them. Not impressed pushing the Aussie company side, if this is the attitude I would have gone elsewhere.
Morgan Hansen
Jun 09,2023Ordered 2 new keys for canopy online. Process was very easy and delivery was quick. Would definitely use this site again.☆☆☆☆
customer
Jun 09,2023Easy to deal with items received within a couple of days of purchase fitted well
Brian Woolacott
Jun 07,2023Good service
Bruce Hore
Jun 02,2023Friendly and helpful
Gary Seater
May 17,2023Great product and very quick delivery time
Kurt Davy
May 13,2023Had a small issue with tracking numbers but was very quickly resolved when I rang and spoke directly to an EGR rep. Delivery time was great. Absolute quality product (dust seal kit). The only downside was that my Isuzu D Max already had drawers installed which meant that the instructions were of no value, had to come up with a method to install. My X-Terrain ute also has tailgate struts so only 3 of the 4 bolts can be used. I think your engineers need to come up with a template so that you can drill from the outside. I say again, the product is very well made and I would strongly recommend.
Tristan Costa-lowe
May 12,2023Delivered to the wrong address with no tracking or postage notification! Packaged poorly scratched in transport really unhappy to have paid such a premium price for such poor service
Scott Blockley
May 11,2023Quickly answerd my queries and sent me in the right direction. Keys were delivered 2days later awesome service
Richard Muston
May 11,2023Took a long tine to receive item
Ryan Sodziak
May 05,2023Great experience from ordering to installation. The team at EGR were brilliant to deal with. Once the order was placed, the communication about getting it installed including phone calls and emails was clear and helpful. The products are top quality. You get exactly what you order and what it looks like on the site. Josh and Michael were wonderful to deal with.
Andrew
Apr 21,2023Looks great, outer fitment really good. Old tonneau replaced quickly. Great service. Slight issue with the release mechanism as it needs to be a down and right double motion as one of the springs isn't quite at the right tension.
customer
Apr 20,2023Great product, easy to install and sent quickly. Really happy with it all.
mark rennie
Apr 20,2023Perfect hard top for me
Duncan MacDonald
Apr 18,2023Parts arrived sooner than expected and fitted.
Stuart Piper
Apr 18,2023I haven't had a chance to have a proper look yet, however the box was partly open when it arrived. I just hope nothing has been lost.
Brendan
Apr 17,2023Order placed over a month ago. Only contact has been from my side. Been assured that order is being processed etc but I’m doing all the following up after not having any communication from their side for 2-3 weeks at a time. At this point, without some miraculous turnaround, I’d struggle to recommend these guys to anyone. They’ve now had 2.5k of mine for a month and I have nothing to show for it aside from a confirmation of order placed email. Not good enough.
customer
Jun 29,2023I wasn't aware that there was no stock on hand. When I contacted the store, they told me the stock was being made in Thailand and wasn't due into warehouse until late June.