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Electricity Monster provides a free comparison service for consumers looking for a better deal on electricity and gas and do free electricity connections for you. Many people don't realise that they can choose their power companies in deregulated areas of Australia. If you can choose your energy company then it also pays to compare electricity and gas rates.
Reviews 848
Steven Nacamuli
Mar 16,2023Good communications, very informative and professional.
Junadel
Mar 14,2023The person that spoke was so nice explain me everything .she is really helpful .thank you
John Smith
Mar 13,2023Michelle was absolutely fantastic. She got everything organised to make my experience to get connection to my property easy. Thank u Michelle you are absolutely fantastic with ur customer service
JD Quinn
Mar 08,2023Explained everything i needed to know and helped me get a much better deal very polite much appreciated
customer
Mar 03,2023very good service
customer
Mar 01,2023Very helpful
Anas
Mar 01,2023Gave me a fair deal for the average daily usage I have provided
Phill
Feb 28,2023AGL CUSTOMERS BEWARE. As a AGL customer, soon not to be, I received an email from them stating that from 1/5/23 anyone Australia wide who is receiving a State Government Feed In Tariff, will no longer receive a Feed In Tariff from AGL.We have 2 properties, both on exactly the same plan and also with AGL, but as our second property does not receive a State Government Feed In Tariff so it wont be affected. As the Government Feed In Tariff has absolutely nothing to do with AGL, and the fact that they don't contribute a single cent towards it, I ask why are AGL penalising customers that have it.This is blatantly a sneaky money grab and I hope that when people become aware of what these scum bags are doing, they walk as well. I believe that in time,AGL will do away with paying any feed in tariffs at all, and like in my case where our second property produces more power than we use, this will mean that the excess power that your property produces, will go back to AGL for free and then they will on sell it at full retail to customers. Stick it up your ar se AGL, your dirty underhanded tactics will be exposed for all to see and then you can reap the criticism and loss of business you deserve. Challenge this story AGL and tell everyone that it's not true. CAN'T CAN YOU
Isabel Wiggins
Feb 26,2023The reason I am writing this review is because of the customer representative that I spoke to. Her name is Monique and if it was not for her I would not have gone with Energy Monster. The reason I say that is I was trying to ring my energy provider and I accidentally called Energy Monster. I am so pleased I did as I could not be any more happy and satisfied with the service I received. Monique if any future prospective customers get put through to her will receive the highest quality of service, knowledge, really great informative information with nothing being a problem for her. At no time did I feel pressured into making a decision and Monique was so patient and went above and beyond in explaining anything I was not sure about. I have referred some of my family members and friends and to date 3 have signed up to Energy Monster because of the service, satisfaction, knowledge of what I was enquiring about and respect I was shown by Monique. Thank you Energy Monster and thank you for having in my personal opinion THE BEST being (MONIQUE)as one of your team members. I CAN NOT THANK YOU ENOUGH MONIQUE YOU ARE THE BEST👏🏼👏🏼👏🏼
Lyn
Feb 17,2023Rea was very helpful & friendly & explained everything well. Also very patient with a senior citizen! Thank you Rea, Lyn Street
customer
Feb 10,2023Mary was very good and professional
Henry
Feb 10,2023Pedro the operator was why this experience was excellent, his phone manner and expertise on all matters is exceptional. His explanations were easy to understand and super informative. He found a much better deal for me with 3 different services, it actually felt like he wanted to help me save money. We need more people on this planet like Pedro.
Jessica
Feb 02,2023Pedro was amazing. He answered all my questions in great detail and was patient with me. He arranged connection for all of the services I requested at lower rates than my current provider. He also arranged my disconnection so I don’t have to worry about that! He was fast and helpful.
Sharon G
Jan 30,2023The most beautiful Philippino lady named Michelle, was very patient with me & found me the best plan for our area/ situation ⭐️⭐️⭐️⭐️⭐️ Will be saving lots of. $$ over the year
TOULA NICOLACOPOULOS
Jan 27,2023Outstanding communication of best options for my requirements
Michelle
Jan 21,2023Great customer service but I did not know who I was speaking to originally . I had called to check about my account with origin Australia.
Khrystyna Hipwell
Jan 12,2023Firstly to say that your call center staff is very pushy in trying to sell their services it's nothing compared to what Mary said over the phone. These are the words that she repeated to me a few times over the call: We are in an energy crisis because of the war in Ukraine?! Because Australia has to sell power to Europe. As a Ukrainian, I found it very insulting to provide such a reason when people in Ukraine have power cuts, and have only a few hours of power a day, not to mention that besides that they are trying to survive in between the bombing by Russians. Please blame the aggressor not the victim. Secondly, what kind of image you are providing about Ukraine?! I think we are already paying a high price in all senses because of the aggression of Russia, and your staff is making it worse it by promoting the absurd reasoning for the high prices.
Loan Clinton
Jan 05,2023Great service, Riri was very helpful in explaining the details. She was friendly and patience with questions. Thank you for your cheerful, bubbles personality definitely make the whole conversions much more interesting.
Megan
Dec 21,2022Easy to do. Could follow and understand the process
Top level, 99 Creek Street, 4000, Brisbane, AU
http://electricitymonster.com.au
customer
Mar 21,2023Wonderful service from Michelle 🤩