Just been contacted by the great team at Giesswein's customer service department for a resolution. In my original review, I should have mentioned that Giesswein did dispatch my order promptly, however, it has been stuck in DHL's parcel centre for 12 days without any update, so I can't blame Giesswein for the delivery failure. Giesswein has immediately dispatched a replacement for the original package. Now that's great customer service... 4 stars for Geisswein. 0 stars for DHL. Original Review: Still haven’t received my parcel over two weeks later! Sitting in DHL export hub since the 18th of December!!!
the quality is very poor
This is an excellent company with an excellent product. Shoes, slippers, and accessories are perfect and much appreciated.
We love your shoes! Also the new wool pops, one comment about this; when you walk on a floor where there is water spilled they tend to be slippery. Maybe you can do something about this for the future? Mit Freundliche Grusen, Annemieke de Boer
Great product, perfect fit and fast, easy shipping to UK. Very happy, will be back for more...
Quick delivery. Excellent and cosy shoes
The products arrived within the scheduled time and, of course, are of excellent quality. Much appreciated!
Great lightweight and comfortable shoes. Fast Shipping
5* in every way, quality products, fest shipping and well packed: I'll be back.
Slippers were fantastic but for weeks afterwards everywhere I went on the internet their adverts stalked me to the point where I would never purchase from them again!
Gorgeous slippers, so warm and cosy.
The slippers are super cute, looks really good quality, and warm. The sole us flexible rubber so very confortable. I ordered my normal size and it was perfectly accurate. It took 5 days for delivery to Ireland in a middle of a pandemic so that is an excellent service.
Ho preso un paio di pantofole stile “calza” e mi sono arrivate in 4-5 giorni , numero corretto. Peccato non ci fosse la disponibilità per uno stesso modello ma con una taglia o 2 in più (42-43)
Everything 👍👍👍 I have Giesswein , since my childhood !
It was an excellent experience. Even when one pair of the sleepers was not the right size (my fault) in less than a week I have been reimbursed and received the new one. Excellent products, excellent service. Thank you
Heat product. Love my slippers. Very comfy . Just the post took longer than expected. But the quality of slippers is great so far.
I would appreciate more and often discounts
These are the second pair of sleepery i bought, and i consider them very good, top confortable and warm, high quality products! Thanks!
Very easy to order. Came within the time described and the runners are excellent. Will be back.
Joana van den Toorn
Nov 29,2020Perfect order. And the product is marvelous!