Absolutely shocking company I purchased a jacket as a gift and unfortunately my sister already got one I sent it back and they have refused to refund me saying it was never received even though I sent it back to address named on there website,
Love my equimac, the best purchase I've made in a long time!
Love that you can see all shapes and heights in size before ordering. I would have deffo gone much bigger and would have been way too big otherwise. Got the equidry lite and the lite ride on rain sheet in penelope pink! Both fit great, very comfortable does exactly what says on the tin and the colour is to die for!!!
I have the equidry heavy coat which is an amazing coat. However, I am extremely disappointed in the equimac due to the very baggy neck which allows a lot of rain to get in. It’s very weird that a rain coat has this poor design feature. Response to the reply! I did contact customer service and sent a photo of my wet top around the neck where the rain had got in and they said they wouldn’t take it back and refund it because it’s not a technical fault! I wore it again today in heavy rain and everything is dry except my neck because it is so ridiculously baggy! And I had a baseball cap under the hood to see if that might help. I love everything about the coat except the neck and I am stunned that no one else would find that a problem, It needs a press stud further round so it can be fastened tighter.
Excellent Service. Received order within 20 hours, unfortunately too big, ordered another and returned this one, refund was processed within a couple of hours of them receiving the parcel. Product quality is excellent, very happy with my purchase!
Product is perfect just bloody expensive
The coats are incredibly well made, we now have four of them in our household! The company sends items out so quickly (I ordered yesterday afternoon at 2pm, paid for the express delivery and less than 24 hours later it had arrived!) The returns process is quick and easy. I wish every company operated like Equidry.
Fab quick ordering, and delivery fab quality and dises what it says on the label lol.
My coat arrived the day after it was ordered. Fulfilled all expectations, warm, waterproof and wind proof.
Fantastic and prompt service. Product amazing and a must have for anyone Who has horses or dogs
The product is excellent and the sizing is well fitted with the size guide. A happy consumer. Customer service is excellent with quick response.
Product size description a bit misleading, 1st one ordered massive going on your size guide. Product seems OK but returns having to print and post back a little hard work. Luckily mum kept other one testing it against her stormlite on farm.
Fast and efficient service . Perfect fit 😍
Fast delivery and really good communication via email. Love my shortie jacket in plum. I am 5ft 1” and got the XXS which is perfect,room for a gilet underneath if needed. Very well thought out jacket,I am sure it will be my go to jacket for many outings.
I bought the Equimac version of the Equidry. This is because I am menopausal and I was bit concerned that the other two thermal rated coats would be a bit too hot for me. Nearly everyone at my yard has this coat, so I did resist a little bit as I do like to stand out a bit from the crowd LOL. However, after having a very wet winter, I got some money for Christmas and decided to go ahead and I ordered the deep purple version. There is a slight delay due to them waiting for stock, but they communicated this with me after I queried it with them . They also after my suggestion change the wording slightly on the website to make it obvious about what was in stock and what wasn’t in stock so I thought that was great that they took that on board and they made it clearer for the customer I have since taken my dogs out twice in pouring rain. I live locally to some common land, and I took them out for over an hour in torrential rain . At one point, I even sat on a bench looking at the view in the pouring down rain and I didn’t get wet once. I have the new design which has the skirts in it so I have a lot of potential for adjustment with this jacket, I cinched it in at the waist I have an adjustable hood so I stayed lovely and dry and even my glasses stayed dry which is really unusual for me. Even though my coat does not have a thermal lining in it I still stayed really warm and dry. It was actually a pleasure to walk in the rain for once. After having a previously bad experience with another company who produces jackets it was an absolute pleasure to deal with this company. I also love that their jackets are very inclusive so even if you are chunky girl like myself, these jackets will fit you and keep you dry. Which believe me is rare, as a chunky girl, I always struggle to find truly waterproof coats that fits my big chest as I am a big chested girl.. Retailers are not in general inclusive to BBW! so it pleases me greatly that this company are very inclusive. I also love the waterproof vanity skirts under the zips because they truly make it more waterproof. You also have a massive selection of colours , which I love because I like to stand out for safety when I’m walking and also riding obviously. Well done Equidry for a brilliant design. The only thing that I feel that you could do to improve the Mac is to put zipped air vents into the armpits, as this would make it even more seasonable. As it would be quite warm to wear in the summer, however, with the vents, I feel that you would have the opportunity to open them, to help keep cool. Keep your cool as well as dry for the summer. So that is literally the only thing That I could constructively suggest. As I do have other summer waterproof jackets that have this feature and it is very very useful. So perhaps before you do your next run of jackets, you could add this to your design to make it absolutely perfect. :)🤩
A gift from my husband, my All Rounder is excellent for wet and cold weather walking, but has 2 flaws - the hood is huge and not adjustable so blows down in windy weather. The hand warming pockets are positioned low, so the rain runs down sleeves into pockets, and are lined with thermal fleece so don't use body heat to warm your hands as most hand warming pockets do.
Very good customer service..prompt reply and there coats are the very best..
Outstanding customer service, great communication, quality goods and very quick delivery. Highly recommended
Bought as a present for my daughter’s riding instructor, and he’s very pleased with it. Website was easy to navigate, product description was very helpful and detailed, delivery was speedy.
Clare Leon
Jul 03,2024Quality coat, really well designed. Super stylish and practical. Love the new inserts to keep your legs even drier.