EzClear
To leave a review you need to be logged in
EzClear manages the transaction between Customs/Broker and the recipient for ecommerce product entering into Canada Delivery Duty Unpaid electronically. Online retailers often ship to a multitude of countries, often it is too challenging to manage the duties and taxes for each county at check out so they ship internationally on a DDU (Delivery Duty Unpaid) basis. This means that a duties & taxes are collected in once the parcel arrives in country. EzClear is a online method of paying duties and taxes for parcels arriving into Canada.
Reviews 102
FX
Jan 18,2021Excellent customer service with Maricel Mendoza: fast, clear and helpful answers for all my inquiries!
Martin Plourde
Jan 15,2021This compagny is just making money on the fact that they are complicating the process of receiving your package. Would be more efficient to just pay the fee at the post office for the same price or even less. Everything else they are saying are pretty little lies... The business is all about intercepting every DDU packages using Citilogistics.ca services Funny to see all these 5 stars comments about how great this service is... who really have the time to go and post good reviews here when their primary argument is about "saving their precious time" because they have better thing to do... FAKE... FAKE... FAKE...
Parm
Jan 13,2021Maricel has been very helpful every time I have to packages coming in. She is quick to respond and very helpful. Though prices are high, I am very happy to have had Maricel help me every time.
Ali
Dec 19,2020They hold packages and demand exorbitant charges in the name of custom fees. Whomever deals with this company will see their business go down soon
O.G.
Dec 16,2020I do not trust this company at all. Every time I have to pay import duties I go through Canada Post. And the lady I spoke to told me that she has been dealing with the same retailer I purchased from for over five years, on the same token I have been purchasing from the same retailer for about five years and never ever have I paid a single extra penny in duties. What changed?
Nusrat Sultana
Nov 10,2020It was excellent
Lucas
Oct 16,2020I had a great experience with customer service from EzClear. My questions were prompted answered in an excellent time management. Maricel was very helpful!
Shama Shaikh
Oct 13,2020I loved the service!! I had a package waiting at their facility as I had to pay import charges and due to my troubling circumstances I could not pay the charges in the 30 day grace period they give you to pay the charges. I tried paying after the time period, which I had not known of, and it said that my parcel was expired and was going to be shipped back to the sender. I was very stressed and anxious about the whole situation so I emailed customer service and they were so kind and considerate and were able to help me pay the charges as they still had my package on hand. Thanks to the customer service I will still be receiving my package!! Great service 5/5 stars :))
Naomi Bosse
Oct 03,2020Customer service was very helpful and informative... I felt as though I was talking to a friend Naomi Bosse I can't remember her name but she was excellent
LM
Oct 02,2020I spoke to the same person twice about my parcel and both times were awesome. I received a receipt from EZ clear because Beauty Bay mistakenly put the original prices on the order I paid sale prices for, so my order total was no longer labelled duty free. She was soooo helpful, understanding, friendly, gave me great advice and put so much effort into helping me (even speaking to others). I am relieved that all was so smoothly and easily resolved (at least on my end:). I can’t say enough!
D!
Oct 01,2020Dealing with ExClear was a pleasure (especially the customer service rep. Maricel Mendoza). Canada post had returned my package after a logistical mistake and EzClear was able to be more helpful in locating the package and expedited its delivery. Thanks!
Lindsay Barrett
Oct 01,2020I had NO idea I had to pay duty on my purchase, by the time I found out they could've sent it back but didn't!💙 I must of emailed them a handful of times of every email I sent they sent a response very quick within hours! Usually companies you have to wait days! As soon as I payed my duty they sent it out to me right away! Great company absolutely NO COMPLAINTS!! Thank you! 😉
Rita
Sep 17,2020Had a package cleared by EZClear. Wanted to voluntarily clear the package myself as I normally do with packages coming in. Maricel helped me through this process and sent me the documents required. I went to the CBSA office and experienced hell, the officers there are not professional and lack any sense of customer service skills. While there I received assistance via phone from EZClear - Maricel NOT anyone from CBSA. Ultimately, I decided to continue to clear with EZClear rather than the useless people at CBSA. Maricel assisted me with the CBSA complaint process and proceeded to assist me with obtaining my package from EZClear. If you’re thinking of paying duties + taxes with CBSA rather than the duties + taxes + fees from EZClear, just don’t bother. CBSA officers are actually terrible and it is NOT worth the headache!!!! Maricel is so knowledgeable and cares about her customers, she literally answered all my questions / concerns with ease and let me know she was available via phone / email. She is also an expert and deescalation as I called quite upset when I was at CBSA and she remained calm and assisted with ease. She is so amazing and is the only reason I trust EZClear to be honest! 5 stars only because of Maricel.
Steph Bendall
Sep 16,2020I ordered a regular sized eyeshadow palette from US. Which I now recieved an email about having to pay $20 in fees when my package only cost $37. I have ordered eyeshadow palettes that weigh so much more than this one and did not have to pay fees. When I looked at the fees there was a ridiculous amount of unnecessary fees. I am okay with paying duty on my package these fees are outrageous. After doing research on this company I have learned that this is a common habit of these guys. Do not use this company.
d.a
Aug 11,2020Very kind and understanding.
TWood
Jul 27,2020Although it is true you can request to clear your goods yourself from CBSA, what they fail to mention in this blog is they make that process as difficult as possible. However you are advised up front this will delay your parcel delivery by weeks.
Vanessa Da Costa
Jun 15,2020I have dealt with Maricel Mendoza a hand full of times over the years, she has gone above and beyond for me the customer in a really expressive manner! Always a pleasure!
Catherine Mercado
Jun 12,2020Maricel was extremely helpful & patient with me. It was a pleasure reaching out to her! Thank you.
Maryam
Jun 05,2020I had problems with my package and the customer service helped me so much and was so kind I really appreciate that, it made my experience less stressful
Rebecca Jones
Sep 23,2021This is a fraudulent company who falsely represents a third party Customs Broker for Canada Post collecting fees and duties. This is a scam as Canada Post does not rely on any third party broker. All fees or duties for a parcel is always collected upon delivery either at your door through the letter carrier or post depot upon collecting your parcel. Do not give out any of your personal information to this scam and block all of their emails. This information was confirmed by contacting Canada Post. Glad I called.