EzClear
To leave a review you need to be logged in
EzClear manages the transaction between Customs/Broker and the recipient for ecommerce product entering into Canada Delivery Duty Unpaid electronically. Online retailers often ship to a multitude of countries, often it is too challenging to manage the duties and taxes for each county at check out so they ship internationally on a DDU (Delivery Duty Unpaid) basis. This means that a duties & taxes are collected in once the parcel arrives in country. EzClear is a online method of paying duties and taxes for parcels arriving into Canada.
Reviews 102
Marie
Feb 19,2020Maricel was EXTREMELY helpful in assisting me get my refund from PLT. She was so quick to respond and very friendly. Thank you again :)
Karissya
Feb 08,2020Great service. I spoke with Maricel, she looked into my parcel and gave me a quick response. We solved the problem and she gave the best service.
Tanya G
Feb 07,2020Maricel answered the phone quickly and took the time to hear out my problem. She was very understanding and patient about directing me and explaining which next steps were necessary. She followed up soon after my call and was very personable!
Carolina
Jan 25,2020Maricel was of great help. I was having issues with my payment online and she was able to give me a different option. She sent me the email right away and resolved the issue. I appreciate her assistance!
Kel
Jan 25,2020I cannot say enough about Maricel. She is just amazing. She responds to emails and phone calls so quickly. She is so patient while explaining procedures and processes. It is a real pleasure dealing with her. She really is so kind. She helped me reduce costs and hassle. I had my doubts about dealing with this company that I had never heard of. I was pleasantly surprised at the level of service and transparency. This company is so lucky to have her!! Thanks Maricel!
David
Jan 25,2020Incredible service,amazing in this time and day.
Paul Goddard
Jan 23,2020I have recently had a parcel shipped from the UK and the shipper had sent the wrong details for customs. I was fortunate enough to deal with Maricel Mendoza who very quickly corrected the mistake. Maricel Mendoza then went out of her way to make sure I had the best experience possible. Thanks very much!
m-reza abazar-Ghafari
Jan 18,2020Received in my mail invoice regarding taxes and duties. I had some questions, called the numbers provided by ez clear, very friendly staff helped me with my concerns, specifically ms. Mericel was a great help and sortet out my packages. Very friendly staff and services unlike ups and other services around. Thanks
KA
Jan 18,2020This is my first time doing a review here. EZclear is a scam. Please google it. There are also YouTube videos talking about this scam. I bought something from look fantastic from UK. I received an email from EZclear. They charge very high fees. And duty and custom charge is calculated at a higher rate than that what government would charge you. Please contact look fantastic and make a complaint if you receive EZclear email.
Dennis E
Dec 08,2019Great customer service rep Maricel . Very helpful and concerned about customer needs. Paying with Ezclear was smooth and convenient since you do not have to go running to Canada post. You can pay anytime online and shipping was fast and on time. I highly recommend and was impressed with Maricel she assisted with the process step by step.
Evelyne Kiiza
May 03,2019Maricel Mendoza was awesome! She is super fast and extremely reliable. Thanks again.
Khushnuma Mahbub
Apr 18,2019I have had a great experience with them as they always help me with all my packages! Maricel is the best and always looks after me! Will continue to use them to clear all my items! Thx
Dami
Mar 20,2019Great customer service
Karine Bucc
Jan 23,2019Maricel dealt with my queries expediently and professionally. The service given was excellent. Maricel was very knowledgeable and friendly. Thank you!
Denise
Jan 21,2019Canada Post made an error and did not deliver my package. It was en route to be sent back to the retailer in the UK when thank goodness Maricel from Citilogistics found it and reached out to me! She was incredibly helpful and has redirected my parcel back to me. Canada Post was useless and incredibly unhelpful. Thanks Maricel for helping me fix this situation and being so prompt with your replies!!!
Emily
Jan 15,2019I have been dealing with the Company at which I placed an order with for approximately 7 business days now, as my parcel was imported to Canada 7 business days ago. I had not received any update from the Company or Courier in regards to the whereabouts of my parcel. I had figured I would need to pay duties/taxes on the goods being brought in to Canada however, was not made aware of this 7 business days after being in Canada. I contacted the customer service email of Courier Company as I could not beat around the bush with the purchasing Company any longer. I chatted with Maricel Mendoza. Her services provided me exactly the information I required for my parcel to continue being processed. She was quick to reply, straight to the point, and got guided me through the fees and payment process in order for my parcel to be released. Thank you!!!
Daniel
Dec 20,2018Best customer service experience ever
Craig Wilkie
Dec 18,2018Maricel was fantastic in assisting me with an issue, full of advice on the various options and issues. Thank you.
Happy Purchaser
Nov 18,2018I purchased items from the UK and they came in 2 packages with the wrong value and thus, the wrong duty and taxes attached. EzClear fixed the problem (that they did not create) very quickly and without any additional aggravation to me. Maricel was wonderful to deal with. I hope EzClear understands what a valuable employee they have.
Maya
Feb 21,2020I had a great experience because of Maricel Mendoza, she is such a pleasure. Very kind, caring, and worked hard to resolve my issue quickly! VERY happy with EzClear because of her