EzClear
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EzClear manages the transaction between Customs/Broker and the recipient for ecommerce product entering into Canada Delivery Duty Unpaid electronically. Online retailers often ship to a multitude of countries, often it is too challenging to manage the duties and taxes for each county at check out so they ship internationally on a DDU (Delivery Duty Unpaid) basis. This means that a duties & taxes are collected in once the parcel arrives in country. EzClear is a online method of paying duties and taxes for parcels arriving into Canada.
Reviews 102
James Golding
May 30,2020The agency took time to seek me out when I aborted a call. Furthermore, patience was exercised in explaining the processes to me. In addition alternatives were presented as possible solutions. A refreshing experience of an interaction with a Customer Care Representative who is empowered.
Maya
May 29,2020I called to get information on my parcel and not only did i get a text back but i also got a call from a wonderful lady! She was very kind and explained the procedure of the shipping and everything. Thank you again for your services, it is much appreciated:)
Miranda Skicki
May 27,2020I dealt with Maricel only and I had a pleasant experience. She was great from the start. She deserves 5/5. Heck 10/10. She explained exactly what I had to do when the merchant declared higher amounts then I had paid for my items. Ended up saving me a lot of money. I'm rating it 4 out of 5 stars. I found everything great and smooth. I just wish there was a pick up option, instead of them shipping through Canada post. It is extremely slow. If you guys can add that as an option, it's amazing.
Jadin
May 22,2020I wish I could give Maricel a 10 star review she was so sweet and kind to me. I hope everyone who calls gets her on the phone
Lori
May 20,2020I had a very easy, pleasant, professional experience with EZCLear today. Great staff!
Francesca
May 20,2020Maricel Mendoza went above and beyond to help me retrieve my package and ensure that my delivery was in good hands!
George Hassan
May 19,2020I've used EZ Clear services, numerous times. They are clear and professional. Marciel is very easy to work with. Highly recommended
Ola
May 16,2020The agent was very polite and acted professionally. Good customer service.
Steven
May 16,2020Professional and helpful
Matt
May 16,2020Great customer service. Issue was handled in a timely manner with polite service! Thank you!
Sonia
May 15,2020Thank you to Maricel for her excellent customer service and helping me resolve an address error on my package. She was very kind and made the entire process very easy and was clear about all instructions to resolve my issue.
nicaise wandji
May 09,2020Excellent customer service ,maricel is the best .
Dr. Wilson
May 08,2020I am a Canadian originally from western Europe. Apart from high-end stores my experience of customer engagement in Canada has NOT been pleasant. I can write a thesis on Canada Post and a few others. However, Maricel Mendoza has proved there are some islands of excellence. She is the best customer service representative I have dealt with in Canada. She courteously and efficaciously dealt with my inquires and kept me regularly updated until resolution. Five stars for you, Maricel!
Addy
Apr 17,2020The person that was helping me from Ezclear was Maricel and they were absolutely delightful!! Responded to my emails almost immediately ever single time , and helped me get my package to me when Canada Post stop processing my order and left it in their warehouse (which is 15 mins from my address/destination) for 3 days and 2 days longer than the estimated delivery.
Ree Cotta
Apr 10,2020I dealt with Maricela Mendoza on March 26th. I reached out to get several times and each time she responded promptly and with the information I needed. After communicating with her I felt at ease and assured my package was on its way and well cared for. I found Maricel very friendly, professional and informative. I was pleased to have the advantage of dealing with such a knowledgeable and customer oriented individual. Her level of care was unexpected yet very appreciated.
Nadine El Maalouf
Mar 21,2020Maricel provides excellent customer service!!
LEO
Mar 19,2020very patient, nice and professional.
Jeremy Therrien
Mar 05,2020I hope you like "Surprise Mark Up Administration Fee" for a slower delivery system. It's exactly like UPS and FedEx. They will find a way to get money from you. You'll end up paying 50% of the cost of the items, no matter what. Any other company I dealt with use Canada Post. And you pay the exact price for tax and duties. It's always pennies with Canada Post. I went on EZClear Inc.'s website, and it seems like Chain Reaction Cycle's name was mentioned once or twice in their reviews, but a lot of the comments refer to "bike parts". As if they're the only company supplying them their easy lifestyle, or at least, one of the major company using their services. They are, in any other form, offering a middle man service to a completely useless process nobody even asked for, or needed at all. I looked it up, and there's a way for me to pay the taxes directly with the Canada Border Services Agency (CBSA) and avoid "Administration Fees", but it's a long and fastidious process that is literally more expensive for me then to pay EZClear Inc. I understand completely the principle of taxes and normal charges for items that I'm more then willing to pay for. But, you understand this company as no other sole purpose then to generate money from people who got caught in the process for no other reason then their ignorance, like me. Is there a way to avoid this company? If no, I'll just won't buy the item. Next time, I'll make sure I'll use either USPS or Canada Post. They never try to exploit people.
Golden
Mar 04,2020Ms. Mendoza was phenomenal with her customer service skills. I have had the best experience yet. Thank you for your time.
Hayley Dormain
Jun 03,2020Thank you so much to Maricel for helping me get my package details sorted out ! Very professional, friendly, and helpful in helping resolve my issue in a timely manner. Very much appreciated .