EzClear
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EzClear manages the transaction between Customs/Broker and the recipient for ecommerce product entering into Canada Delivery Duty Unpaid electronically. Online retailers often ship to a multitude of countries, often it is too challenging to manage the duties and taxes for each county at check out so they ship internationally on a DDU (Delivery Duty Unpaid) basis. This means that a duties & taxes are collected in once the parcel arrives in country. EzClear is a online method of paying duties and taxes for parcels arriving into Canada.
Reviews 102
Mahreen A
Nov 02,2018I read too many bad reviews and thought it's time to provide my honest feedback. I had ordered some stuff from UK which was shipped in 4 packages. Before I proceed, for people like me who do not know, EzClear collects the duties and taxes and submits to CBSA. They do charge their processing/admin fee in order to do this work (which naturally is based on their business work processes). Also for someone who wants to avoid these charges can always visit CBSA in person to get their shipments cleared out. Anyway, so when I received the payment notice from EzClear, I left them a voice message (on weekend) and they texted back saying someone will be in contact on Monday. On Monday throughout till Thursday, Maricel was in contact, helping me clear out the packages. It turned out the supplier had entered regular retail prices instead of the sale prices which were causing duties and taxes to be too high. She provided all the documents I needed to get self-clearance from CBSA (which went by smoothly as well). What I appreciate is the prompt email responses and also a courtesy note to waive off the other admin charges since my packages were split by the supplier. I even spoke to her on the phone to understand the issue in detail. In terms of customer service, great job Maricel!! I don't think these people put your packages under 'hostage'! They are the liaison between customer (us), CBSA and shipping companies. So thank you for helping me resolve this in a timely manner.
Alex
Sep 18,2018I ordered a package from the Michael Jackson Europe store. Once it arrived in Canada I received an unexpected email from a company I had never heard of: EZClear. The email enthusiastically told me I could easily pay my duties and customs through them, that they had calculated the duties for me, and all I would need to do is fork over 24 dollars in "administration" fees. Immediately I was extremely suspicious seeing that I had ordered many international packages and every time I just went to the post office to pay the duties directly, no "admin fee" necessary. It was only through previous reviews on trustpilot that I learned I (obviously) did not have to pay them a dime, rather I could self-clear the package myself. EZClear DID NOT make this option available to me (shady!). I informed them of my intention to self-clear and their support person Maricel actually did give me the papers to do so (to my surprise). I drove the my local CBSA office to self-clear my package. Surprise 1: The CBSA officer was legitimately confused at the bogus admin fee EZClear demanded from me, and told me he hadn't seen anything like it. Surprise 2: EZCLEAR CALCULATED MY DUTIES WRONG!! Instead of paying them 58 dollars, I directly paid the CBSA 30 dollars, well worth not paying this company at all. The bogusness, however, did not end there. I emailed Maricel my CBSA receipt, and he said he would then clear my package for delivery. One week goes by. My package was nowhere to be seen and I was still receiving emails reminding me to pay them the duties and their made-up fees. I emailed them asking what was going on. Maricel apologized for the "mix up" and finally gave me a Canada post tracking number and confirmation of delivery. For a whole week my package was just sitting in their building, even after I paid all of the relevant fees. I honestly would not put it past them to have held on to my package out of spite for not paying them. Either that or they just forgot to deliver it. Either way, extremely poor service and an utterly useless company all around, they delayed my package a full 2 weeks and for no reason whatsoever. I will be much more careful before I buy things online now after dealing with something like this! Hopefully Maricel gets another job...
Caro Rolando
Sep 17,2018Maricel Mendoza was incredibly helpful in tracking down an order. She was kind, patient and incredibly efficient. I would happily work with her and her company again!
Jessica
Sep 10,2018I dealt with Maricel Mendoza over the span of a few days, and was very impressed with how helpful he was. He went above and beyond to ensure I was satisfied with my experience, and to ensure that I was able to track my parcel when it switched to Canada Post. I would highly recommend dealing with him and EzClear.
Kristina DaSilva
Sep 05,2018Previously I wrote a review on here communicating my dissatisfaction with this company, believing it to be a scam and them holding my parcel hostage until I paid exorbitant fees (import fees were 80% of what my original product cost-which was clothing of value $32 CAD). I was extremely peeved to say the least. After talking with customer service personnel, they explained the breakdown of fees and agreed the brokerage fees (which is the bulk of what I owed) were ridiculous for my priced items. It is still quite annoying to deal with, however the customer service was excellent and should anyone have any concerns they will be able to help you out and explain things. You also have the option to send the items back or self declare, if a CBSA is nearby. It is not solely their fault for these fees (which they will explain) either, and I believe the parent company from which you order should also bear some of the grief since they obviously are not doing their part on informing their consumers adequately.
Devin Blanchard
Jun 20,2018Great service.
Willow Gonchar
Jun 20,2018Excellent customer service experience!
Erika Mosher
Jun 20,2018Excellent stuff.
steve des rosiers
Jun 15,2018Excellent service ! Réponse rapide et précise , je recommande fortement cette compagnie.
Luisa S
Jun 13,2018I purchased items from the UK- I have a full understanding that when I ordered I would be subject to pay both duties and taxes, no different than if I was to cross an international border and cross over into Canada. I work full time, the duties and taxes were calculated properly, I did not get any charges from the broker, and there was a small administrative fee from Ezclear. Well worth every penny not having to drive with the price of gas to the nearest Customs office. Very happy with the service, very happy with how efficient the process went and very happy with my purchase.
Jordan Lawlor
May 18,2018Ridiculous prices. Save money and go to the CBSA yourself.
Becca Pepper
May 18,2018EZ Clear like to charge me pretty much the same amount as my package's worth... I ordered a pair of boots for $40, and they tried to charge me $30 on top of that?? No thank you. Last time they did this I self cleared and the post office didn't charge me ANYTHING. Clear it yourself ladies and gentlemen...
Senait
May 17,2018Exceptional customer service. Maricel is truly one of a kind. Ive interacted with her on numerous occasions and she always goes above and beyond in explaining where or what is going on with your package. If there are any delays or issues, it is usually because of customs delays and other factors that don't have anything to do with Ezclear. Plus, you can pay off your duties with PayPal which is always a plus!
Jessica Takyi
May 11,2018Today I called EzzClear pertaining to two orders I had made. I called but got no answer, within a short while I received a phone call from a customer rep named Maricel. She explained in full detail what was going with my packages and what I needed to do to have the items cleared. She was great! I really appreciated how she took her time to explain everything for me!
ingy
Apr 13,2018After reading the reviews online, I was actually quite hesitant to proceed with paying charges and decided to try self-clearing. I went to CBSA and had the worst experience ever, they didn’t read the documents properly, they didn’t let me pay my taxes, I had to wait a really long time to get it and ended up not being able to pay my duties. I called Ezclear and they were actually really helpful and explained the process and proceeded to pay with them. Self-clearing is a long and tedious process and wastes so much time and effor and i’m sure for everyone it’s much easier to pay through and worth every penny of the admin charges because they seriously save you a lot of time and effort.
Saja Abidalhadi
Mar 06,2018The customer service was amazing, my email was replied to in less than an hour.
Debra Colvin
Feb 28,2018First experience with Ez Clear. My product cost was $156.91 and my import charges were $51.80. After reading other reviews on Ez Clear, I decided to self clear my parcel. Took 15 days to get the necessary paperwork from Ez Clear. When I took the paperwork to my nearest Canada Border Services Agency (CBSA), I only had to pay the 5% GST which ended up being $7.85. I questioned why the huge difference and was told by Ez Clear "The difference is you are not paying for the bonded services of FB Canada Express, brokerage fee of William Rutherford. The disbursement fee of using the paypal online service." Seems like a pretty expensive service FB Canada Express is offering. I would recommend to others to self clear if you have a CBSA close by.
chadd Bailey
Feb 24,2018I ordered some bike parts from chain reactions in the UK and I was charged 13.65% HST (HST should be 13%) plus a $15 administration fee. And a disbursement fee of $1.89. They are just taking advantage of consumers. I had to call and refuse the delivery of the package... The customer service rep was polite and cancelled it right away (It seems like she was used to cancelling the delivery orders).
Victoria Vieira
Feb 21,2018Coming from someone that shops online CONSTANTLY as it is part of my job: I have no time to self-clear. I have done it in the past but if I had to self-clear for every order I made I would have to quit my job and just run back and forth to customs. It takes time to print off the paperwork and then drive to CBSA, pay for parking, wait in line…sometimes the agents ask questions about the parcel that I can’t answer. My time is worth more than the $10 I might save and there were a couple of times when I actually paid more in duties and taxes that what I would have paid with the courier company. If you have time go for it but I have better things to do with my time.
Ruth Hampton
Nov 07,2018When I saw this company pop up in my email after ordering a pair of pants online, their name alone seemed shady. After finding out it was indeed an actual company and not a scam, I proceeded to read the reviews. Sure enough, the rate EZ Clear would have charged me to clear my package ended up being more than twice what customs did: I went directly to CBSA and they charged me 27 dollars, while EZ Clear wanted to charge me 70. Scummy. The only thing I'll say to their credit is that when I asked them to let me pay my own brokerage fees they responded promptly and without hassle. Still, I wonder how much they make off of people who don't know any better.