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Reviews 122
Donna Desisto
Sep 24,2022A very complicated reservation and a very worried mother of a special young woman and her dog flying across the country. Sean was extremely thoughtful and concerned with all the details.
Yuridia Peña
Sep 07,2022Sean Connery was very patient and efficient.
Anabelle
Sep 06,2022as a senior, having a problem with my itinerary, decided to call Jet Blue, for assistance, spoke with Neal, who was a great help, assisting me, in every possible way, fixing my itinerary, and also seating arraignments, weel chair, grate customer service.
Anna Walker
Sep 05,2022Absolutely wonderful service!
Buki Catherine Froelke
Sep 04,2022Ben was awesome! He was incredibly helpful, patient, and informative. 5 stars!!!
V Rapoport
Sep 03,2022JetBlue is lucky to have employees like Ben Davis
Taylor
Sep 02,2022So very patient while I was looking for my confirmation number, and was able to get my flight switched.
claudette Ettienne
Sep 01,2022Neil was of great assistance to me in booking my flight he was courteous patient and explain ever step we took
Josephine Garang
Aug 23,2022My name is Josephine I been talking to Nick Nelson for 1year and half because my ticket was issued from Nigeria last year May.Every time my departure is near something happens and I'll have to change it.I just want to say that nick is very polite and respectful, understanding, very kind.I'm thrilled to have come across him because he a wonderful travel agent with a heart of diamond, I'm sure I will call him again this week to book my sister's flight
Claire Chevarie
Aug 23,2022Ryan was excellent at rendering services regarding cancellation and re -assigning new flight for me. Very satisfied. Thank you.
Hugh Simmons
Aug 19,2022This service and website is a scam. Was redirected to the site by a frogelant number on the Jetblue app. Charged my wife $60.00 for adjustments to the seating assignments all for it not to have been completed. Total scam. I don't believe the positive posts. Total call in center.
Shaunna
Mar 18,2022James gave me excellent service
Paula
Mar 15,2022Got ready to checkin for my Southwest flight to Florida and wasn’t able to. I tried several times and kept getting a message about an error. Finally called the helpline and Maria sent me a boarding pass. She was so helpful. Thank you so much for the help!
Judith Esmail
Mar 07,2022Rep most helpful and patient. Assisted and resolved the difficulty I was experiencing on-line. I experienced quick phone connectivity to the agent. Awesome
Kim Hamm
Feb 25,2022James Tyler has been wonderful and great help. Very personable
Riivari
Feb 11,2022I agree with every one star review I have read. I had booked my flights through KLM and I was in a little bit of a rush to change my first flight since I got sick farely close to the departure. I googled something along the lines of "KLM phone number" and this company popped up. Not thinking anything about it I called them. The guy that picked up had an Indian accent but said he is calling from the States. The call took very long and he asked for very basic information that I thought a person working for KLM would already have, since I have uploaded all of it on the KLM app. 30 minutes prior to this phone call, I checked the KLM official website and the cost of flights were around 400 €. Then I made the call and the guy on the phone said that the prices shot up a moment ago and now the lowest price would be 500€. I felt upset about this but felt like there's nothing I can do, so I need to pay. I gave him my card info and I got the confirmation email. I spelled him my name many times but he kept misspelling it on the email and he had to send it to me three times. Then I noticed the shocking price. He had charged me 900 € instead the 500 € we talked about. I told him I wouldn't be able to do that but he said there is nothing he could do at this point, so he would give me a voucher worth of 500€ to make that up to me. Except for it wasn't really a voucher, he just told me that the next time I'd travel with KLM, I should call him directly and no one else so I would book my flights though him and he would give me a lower price. I thought this was also bizarre, why not just give me a voucher code? After the call I instantly felt weird and suspicious of that interaction so I went back on the KLM site and the same exact flight he was selling me, cost only 240€. I immediately logged into my bank account, transferred my money onto another account and closed my card. Luckily he didn't get the money but he did call me back soon asking why my card was declined. I told him that I got the same flight for way cheaper and I closed my card because I didn't trust the service he gave me. He got very mad and basically yelled that my computer has bugs and that I was wrong and now I have only paid extra, he doesn't have time for this and why the voucher he gave me wasn't enough, etc. DO NOT USE THEIR SERVICES!!!!
Victoria XCX
Dec 14,2021Nick was amazing, he was so sweet, calm, cool and collected. Even when I was being mean to him because I was frustrated with the situation he was very sweet and did everything he could to help me. If I could I would give him 10 stars. He deserves a raise. Please give him one
Yusuf
Sep 04,2021Harris Smith Is excellent customer service. I really appreciate him. Thank you!
Cornelia Oltean
Aug 19,2021I want to send a big thank you for help and professionalism to Harris and Amanda from KLM customer support, they helped me in regards to my concerns and I am very happy with the results
Loretta Morgan
Sep 25,2022Eden was very patient helping me get a reimbursement for accidental missed flight. He also help me purchased ticket to a new flight.