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Frames Direct

Hosted by David Simmons

4.5 (857 Reviews)

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Exceptional Quality Prescription Eyeglasses Frames Direct was founded in 1996 by doctors who pioneered the online eyewear industry as the first to offer prescription glasses. Our founders made a pledge to sell only the lenses they would wear themselves, so you can expect the highest quality prescription lenses in the eyewear you buy from us. Each Rx lens undergoes a rigorous six-step quality assurance process and verification using innovative digital lens technology, resulting in total accuracy and lenses free of scratching, distortion, and defects—guaranteed. And we add a scratch-resistant coating to every prescription lens at no charge.

FramesDirect Offers the Widest Selection of Authentic Brand-Name Eyewear Explore Frames Direct to find an impressive variety of genuine designer eyeglasses, sunglasses, prescription sunglasses, and goggles for men, women, and kids. We offer a wide array of throwback, contemporary, and current frame styles from favorite brands and the newest designer labels. Our inventory includes over 100,000 products and 500 authentic designer brands, from Ray-Ban, Burberry, and Persol, to Versace, Dolce & Gabbana, and many others. We offer a multitude of options in performance and task-specific eyeglasses and sunglasses from Oakley, Costa, Maui Jim, Wiley X, and more. You’ll also find contact lenses from the brands you trust, including Bausch + Lomb, Ciba Vision, CooperVision, and Vistakon—browse disposable contact lenses in single-vision options to correct near- or farsightedness, toric contacts to correct astigmatism, bifocal, or multifocal contact lenses.

Superior Customer Service Excellent customer service is the cornerstone of Frames Direct. Our staff of highly trained and friendly opticians—most with more than 20 years of experience—is available to assist you by phone, online chat, or email. They’ll help you enter your prescription information correctly, determine your correct frame size, recommend the best lens material for your eyeglasses or prescription sunglasses, and they’ll gladly point you to the best frame options for your face shape and lifestyle. We want you to feel confident the eyewear you order from us is exactly what you need.

We offer fair prices, with savings of as much as $150 or more on prescription eyewear and many designer sunglass lines. Our prescription lenses cost about half the price you would pay at most retail optical chains. And if you find sunglasses or eyeglasses frames—in the same color and style number—on another website for less, we’ll match that price.

Reviews 857

4.5

Out of 5.0

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Geoffrey V
Aug 17,2024

The order process was straight forward with no issues. Quick shipping, easy navigation, and great customer service! I will be ordering again for sure.

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Michelle McKenney
Aug 17,2024

I fell in love with Easy Clip frames at my optometrist's office. The price tag was almost $400. I found them on Framed Direct for a little over $100. The same frames!!! Ordering was a breeze and I took the frames to my doctor and had the lenses put in. Next time, I may try ordering the lenses from Frames Direct too. I probably would have saved even more money!!!

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Jon Scott
Aug 15,2024

Great experience. Would use again.

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Cleavon Prince
Aug 15,2024

Product is great, the processing and delivery schedule was updated often and I never had to wonder any step of the way.

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PhilM
Aug 15,2024

They stocked a frame that local shops lied was discontinued. Quick ship, excellent packaging, good communication.

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Toolmaker
Aug 14,2024

My old frames broke after 20+ years of service. Frames Direct had the exact frames online. They were delivered within days; old lenses fit perfectly and they are back in service. Couldn't ask for more

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Laurie
Aug 14,2024

My girlfriend bought these glasses and I tried them on - loved them so much that I did a little research and found Frames Direct had them for $40 less than she had paid for the same exact glasses! I will be back to shop again!

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Claire
Aug 13,2024

Great price, fast shipping.

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Willie Robinson
Aug 13,2024

Awful! They steal your money and you get no product! Not a real company! Don’t order from here!!!!!

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Elena
Aug 13,2024

I just want to write a follow up review on the service I've encouneterd dealing with this company. The temples of my glasses broke, both in the same place where there is a metal connection. After only 8 months of owing the glasses (I paid about $650 for the glasses). I've contacted the company, and mailed the glasses to them asking for repair or refund. After going back and fourth with them, they said they will ship the glasses back to me, but they won't repair or make any refund. So they are willing to spend the money on shipping, but they have not made any attempt to try and resolve the issue for a repeat customer. Please be aware ! Spend your money somehwre else, where you can get decent service with the cpmpany that cares about repeat buyers.

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Lou Piergross
Aug 11,2024

The process was easy and correct. And the price was somewhat lower than buying from a store.

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Evelyn Villacres
Aug 11,2024

Glasses were as expected

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Krystal Hunt
Aug 10,2024

It was easy to compare the different styles and choose exactly what I wanted with my sunglasses. I LOVE the pair I received and have been wearing them daily. Shipping was on time and FREE. 😊

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Cesar Garcia
Aug 08,2024

Great product and great customer service!

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Shannon
Aug 08,2024

If I could give them a 0 I would. Shipping was over 30 business days but they charged my card within 24 hours of ordering. I was told by an agent that they send the order in 7 days after I paid!!! That's unacceptable. Everyone I talked to had a different excuse. They ship UPS and now they are delayed.That's not on them but you would think that after waiting so long and a customer service agent telling me they would "expedite" my shipping, they would have shipped it FedEx. I am so sorry that I spent my hard earned money with them. Never again!!!

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pittsburgh pa
Aug 08,2024

GREAT!!!! VERY HELPFUL. EASIER WITH THEIR HELP

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Giovanni
Aug 08,2024

Great customer service. I messed up my Oder and had to call customer service for help. The lady fixed my order quickly and she was very nice.

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Myrna Avalos
Aug 08,2024

I have purchased glasses from eyebuydirect and zeelool and I have never had so much back and forth like they have given me here. I have never been asked for the original prescription when I order from other online glasses retailers like they did with Frames Direct. The day after I place my order online, I receive an email for upgrades. I had chosen the cheapest, basic lens and frames and was already paying $126.14. No, I did not want the upgrades hence why I did not choose them when I was given the option. The email stated that if they did not receive a response back within 2 days, they would process my order as is, they also asked for my original Rx from my optometrist. I send my original Rx and did not respond to the upgrades questions since I didn't want any. Again, they respond that I did not respond to the upgrades questions and that they would release the order if they did not hear from me in 2 business days. For God's sake, just send my glasses order. I did not see this email until 2 days later in which I responded to please just release my order already and proceed with request as is. I have VSP vision insurance, and I had lost my pair of glasses and all I wanted was just a quick pair to hold me off until I can go back with my insurance and order me another pair. I didn't need all the bells and whistles of upgrades they were trying to sell me. I was very disappointed to get another email advising me that the estimated processing time was 12-18 business days plus the shipping time. At this rate, who knows when I will get these glasses.

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Megan F.
Aug 07,2024

I paid for expedited shipping and received my frames 2 days after they shipped. I was very happy with the small wait time for delivery.

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Jennifer Doughy
Aug 07,2024

The site was very easy to use, I was able to get a person on the phone when I had a question. The only downside is I thought the discount being offered wasn't clear and I paid too much for frames only

1-800-248-9427 [email protected]

501 E Corporate Drive, 75057, Lewisville, US

https://www.framesdirect.com

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