FURCO
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FURCO has been Offering the UK's best furniture brands at great prices! FURCO - a UK based retailer offering & delivering quality furniture& designer home decor to customers based nationwide. Established long since 1998, FURCO started off as a small shop fitting company in London & since then has kept evolving every year with a mission to offer an unrivalled choice, excellent price & most important second to none customer service.
Being a Family run business our business ethics revolve around care & commitment. A customer buying from FURCO by default becomes a part of our humongous FURCO family and enjoys dedicated support throughout.
Reviews 398
Emily Sarcos
Dec 08,2020Very easy to deal with, and high security placing the order.
CD
Dec 06,2020Fast and easy checkout
Miss Jennifer Hammond
Dec 05,2020Can't fault this company at all, ordered the florida sofa set in a 3 seater & 2 Seater, delivery was 1/2 weeks, sofa was delivered in just over 1 week, customer service was second to none, anyone looking to purchase from this company would not be dissapointed, the sofa is the most beautiful fabric & so comfortable, I would highly recommend furco to anyone.
Paige Eastman
Dec 05,2020Took payment but denied it been calling so many times not helped a lot
Gisela Nóbrega
Dec 02,2020I liked the sofa but I was waiting for 2 months to receive it. I had to call them over and over again. the communication is very bad and they never had a certain delivery date.
Trish Kerr
Dec 01,2020Nothing but issues from day one with sofa. Come apart - homeserve came out. More issues, homeserve came out again and heard nothing since. I’m forever having to ring or email.
Bill Elms
Dec 01,2020Absolutely shocking service, I ordered a sofa online, waited months and months for delivery, called numerous times once the delivery date had passed, had the most appalling service over the phone and then they just refunded my money into my bank account without even an explanation, when I eventually got through to ask them to explain what had happened, they said the sofa was discontinued. I would never shop with them again!
Brian Brizell
Nov 29,2020Wish I had read this review before my purchase...customer service is non extinct they don't try to resolve issues they just ignore them very unprofessional One star is extremely generous if I am honest but as the is 0 stars I cant put that. Please please please stay away from this company. We had our sofa delivered 12months ago (delivery was late), a couple of months after we had our sofa we started to notice rips in the leather which was down to the quality if the leather being extremely poor. A month or so later the 2 end chairs collapsed and was like sitting on wood. After a number of emails and a lot of phone calls furco sent out an independent person they use for there warranty to come and have a look at it. To say he was shocked at the condition of a new sofa was an understatement. He said that sofa is no good and needs completely replacing or rebuilding and re covering. They sent the information back to furco. Well this was nearly 4 months ago and after 100s of phone calls emails this problem is still not resolved we had one conversation with furco to say they had received the report about the sofa from the independent furniture assessor (beginning of july) since then nothing we get passed around to everyone our numbers get booked and emails ignored. We now have to seak legal advice to resolve this situation. Please save your selfs the trouble and heartache and stay clear.
tab
Nov 20,2020The customer service from this company was amazing. Quick replies and lots of help. Excellent employees.
customer
Nov 16,2020Received my new furniture from Furco and am so happy with it. From order to delivery was a quick and easy process with regular updates. Normally when ordering furniture from most stores it would be 6-8 week wait to receive the goods. With Furco i received my order in just over a week. So impressed with all aspects of this company. Very polite and efficient delivery men too. Would recommend and definitely use this company again.
karen marchant
Nov 09,2020excellent product knowledge from the team member who assisted me over the phone. The suite is very sturdy and the leather is a good quality, the delivery was prompt and efficient. Thank you
Gemma
Oct 27,2020The worst company I’ve ever dealt with. Continued lies about delivery dates, they even sent me photos of their van crashed as an excuse for not delivering when they said they would. I cancelled my order because they were so unprofessional - no updates and you have to continually chase them. They have no complaints procedure and their emails are unprofessional and rude. Despite cancelling my order and the apparent ‘free delivery’, they told me I’d missed the delivery (which isn’t true) and have stolen £80 of my refund to cover the delivery charges. The website is misleading and anything it says is false - like ‘if you cancel your order before it is delivered it’s not a problem, just let us know by calling___’ that’s a load of rubbish - it is a problem! I am now taking this company to court to get the £80 back they have stolen from me and have contacted trading standards. AVOID FURCO AT ALL COSTS! No delivery was confirmed - all I got was a bloke on the phone who said ‘it might be next week’ after I received a crashed van photo. I cancelled before the item was delivered and the only charges your website mentions is if it is a ‘missed’ delivery. I did not miss delivery, because I didn’t agree to a delivery. After being messed around I cancelled the order. The item wasn’t dispatched as you didn’t have a van. An unscrupulous company who are succeeding in one area only - theft. Like I said AVOID AT ALL COSTS! Oh and to add insult to the case and further evidence for my court case, graham and a number of his friends have left 1 star reviews on my google business page (I’m a nail technician, so yeah Graham Bedwood obviously gets his nails done!) LOL! Thanks for the additional evidence mate
Mary Catherine John
Oct 02,2020Annoyed as bought this 3 seater sofa and 2 armchairs was informed delivery 28 sep so my old suite taken to council tip. Phone call revealed 2nd oct delivery.5 days no chairs then when arrived was asked for £30 to assemble I was so upset was not expecting to build up furniture or warned I would need £30 when I complained was told they might still be close by can you get the £30 so upset will wait now till tomorrow to hopefully get help at 71 I could not attempt this.I bought off you ebay site no mention of £30 whoever heard of having to put 3 piece suite together no mention on your advert 28.10 2020 I have had to block this company from calling me then they contacted me through a social media account I am now worried why they do not leave me alone. They are changing their story about what happened trying to have me agree by bullying phone calls This reply so untrue I was shocked to be asked for money to build up furniture and never asked for it to be done free the men had already left my area when I rang to complain I had not been warned again I will not be bullied to change what I wrote by this company
Joanne Braithwaite
Sep 26,2020Absolutely the worst customer service I have ever encountered. Constant lies about when delivery would take place and it took 6 weeks to fulfil my order. I was promised compensation of a minimum of £30 by a staff member who I am not allowed to name on here but the director has refused to speak to me to sort this out. When I said that truthful reviews would be left, I was accused of blackmail. Completely the most unscrupulous people I’ve had the misfortune to deal with. RE REPLY BELOW: this is the first time you have ever mentioned to me or to Snap Finance that the bed was on a 28 Day order so why when all the complaints about your false delivery dates were being made, why was this not mentioned. Just more lies and I stand by every word of my review. You have lied and made pathetic excuses for all the poor service all the way through.my review is the truth however your reply is not as you have simply made up another ridiculous excuse to try and stop my review losing you any business. Don’t forget when I said I would leave a trust pilot review highlighting what a terrible experience shopping with you has been, you accused me of blackmail for you failing to pay me the compensation a member of staff promised
M Cowling
May 21,2020Very professional company with excellent delivery and polite helpful drivers.Very well priced for the quality of the sofas.Also they listen to customers requirements and advise accordingly. No hesitation in recommending this company.
Mark Stephenson
Jan 04,2020Good communication , great prompt delivery ,very reasonable prices highly recommend
Emily Phipps
Sep 15,2019If I could chose 0 stars I would! Terrible customer service to the point of being rude and aggressive. Left my pensioner mother with damaged furniture and endless promises of coming to replace the furniture. 8 times my mother waited in for them to come promised times only for them not to show. Beware as they change the name of the shop regularly and com people!
Three Colts Lane, Bethnal Green, E2 6JN, E26JN, London, GB
https://www.furco.co.uk/
Harriet Edwards
Dec 10,2020HORRENDOUS customer service. Took our money in the middle of November for a Dining Table and was advised of 4 weeks delivery. Received an email from Furco 3 days later advising it was out of stock and wouldn't be back in until 15/02/2021. No apology, no information regarding a refund. I got in contact to complain, was then advised that the website hadn't updated as they only sold the last one the day before we purchased (apparently) and that they would be receiving these tables in mid Jan and I would receive a 10% refund within 3-5 days for the inconvenience, so I decided to stick with the order. Over two weeks on I have received no 10% refund. I reached out to query was this being administered to be advised all over again that the table is 15/02/2021 and they didn't know anything about the refund. Luckily enough I had a screenshot of them agreeing to this over messages as I didn't trust them. Every time I ask to speak to the manager he is not around and 'back in tomorrow'. No one seems to know what is going on, the worst customer service I have genuinely ever received. I asked for the manager to call me back where I was advised that he would pass the message on, but couldn't guarantee he would call me back as he will be very busy! Can you believe? They were more than happy to take my £650 which they still have, but now are avoiding me like the plague!! The worst thing is, they are STILL displaying the table as in stock on the website and with 4 week wait still. FALSE ADVERTISEMENT!!!!!