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Reviews 732
Adele M
Jan 14,2019AVOID - Appears to be a fraudulent company. Back on December 6th 2018 I booked a 3 night stay at a hotel in Rome for January 2019. When I arrived at the hotel yesterday they had no record of the booking. Tried to contact Gala Hotels but their 'emergency' phone number and UK phone number don't work! I've raised a 'Retail Dispute' with my bank (Royal Bank of Scotland) but they can't say just now whether I'll get my money back. I will be reporting this crime to Police Scotland when I return home.
YOGESH GOYAL
Jan 14,2019They are cheaters. They take money & cancel the bookings before we check in.. We all have to raise voice against them.. It's a big scam.
Jesus Margarit
Jan 14,201914 december I ve booked a double room at Ibis Centro Milano with galahotels.com. Same day the room was payed with my credit card 151,60 €. 31 december, when I ve arrived in the hotel, the personal desk in the hotel don’t have these reservation because It was cancelled. We ve tried to call your Numbers of emergency but nobody answer the phone. I don't receive the account and the lonely answer is they are working in my complain. A total Fraud
Benedikt Krechel
Jan 14,2019Betrug - Hotel in London über GalaHotels.com gebucht und vorab bezahlt. Vor Ort war ein Zimmer reserviert, die Reservierung wurde jedoch von GalaHotels beim Hotel vor Ort wieder storniert. Hiervon wurde ich nicht informiert noch habe ich eine Erstattung der vorab bezahlten Übernachtungskosten erhalten! Auf Kontaktversuche mit Bitte um Erstattung wird nicht reagiert. BETRUG!
María Gutiérrez González
Jan 13,2019El 9 de noviembre de 2018 reservé una habitación con cancelación gratuita hasta 2 días antes de la estancia en el hotel OSBORNE de Malta a través de esta compañía para pasar 7 días a finales de año. La utilicé para poder alojarme en el citado hotel ya que mi guía ,GUIARAMA de Malta y Gozo (Editorial Anaya) lo recomendaba. Por supuesto, el mismo día 9 me cargaron los 1350 euros de la estancia. Al día siguiente, 10 de noviembre, cancelé dicha reserva .Después de varios intentos fallidos para contactar con ellos , a día de hoy, 13 de enero de 2019, no me han devuelto el dinero. Creo que es UNA ESTAFA que deja en mal lugar no solo a las agencias de reservas on-line sino también a los hoteles que permiten o utilizan esta plataforma .
Denise Gomes
Jan 13,2019Wij hebben 2 maanden geleden een hotel geboekt in Portugal voor 5 nachten. Direct betaald via de creditcard. Toen wij aankwamen bij het hotel een aantal dagen voor kerst werd ons verteld dat er geen reservering voor ons was. De reservering was 3 dagen eerder geannulleerd door een reseller van Galahotels. Galahotels is onbereikbaar via zowel mail als telefoon. Wij hebben 230,- betaald voor 5 nachten, maar om alsnog te kunnen overnachten moest er in het hotel 450,- worden betaald. Ook het hotel heeft nog pogingen gedaan contact te krijgen met Galahotels, zonder succes helaas. Boek niet via Galahotels.com, het zijn duidelijk oplichters!
Agostino Laudato
Jan 13,2019Ho prenotato una camera hotel executive siena per il giorno 09 gennaio 2019 con il sito gala hotel . Si sono preso la cifra di euro 47. Mi sono recato in albergo il giorno 9 gennaio 2029 mi d' stato detto che gala hotel era fallito mi hanno fatto pagare una cifra superiore per pernottare. D', state una truffa Galahote. Ma come fanno questi malfattori a fare questo? Mi fate sapere come posso fare per recuperare la cifra di euro 47 pagata? Grazie
Namio
Jan 13,2019This Gala hotels.com is just scam site.Confirmation email is totally no meaning. all of reservation has been cancelled without any information to customer. 皆さん ただの詐欺サイトです 当然 返金もされません。決して使用してはなりません。Never use Gala hoteld.com
disappointed customer
Jan 12,2019I booked room in Milan 1 month ago and I got the confirmation email after. Now I am in the hotel and the recepcionist said that someone cancelled my reservation 4 days after my booking. They don’t respond on phone calls (we called the 10 given numbers, all of the countries) Galahotels forgot to text me that they cancelled my reservation and they did NOT transfer back my money. Cheaters! They stole more than 100 euros. I hope they spend the money on pills... Foolish stealers...
Noreen Watts
Jan 12,2019Just reading reviews from others like myself who hAve been robbed by Galahotels! Booked hotel room in November for a family event IN Feb paid upfront phoned hotel directly on Wednesday to enquire about check in time Imagine my shock when told that our reservation was cancelld by email on Dec 18th i contacted the company in London who had sent the email (they act as a front for Galahotels) i was informed that Gala had gone into liquidation a few weeks ago So where does this leave us customers?? BE WARNED DO NOT BOOK ANYTHING WITH GALAHOTELS.COM
Jennifer
Jan 12,2019Hi ALL. LETS GATHER Together for a group prosecution against gala. This happened to us as well and they stole 3,000 dollar from us ,by cancelling the reservations just before we checked in , during New Years evening. If anyone is interested to gather together please write me in private. ! Thanks. That’s the right thing to do to those criminals.
Tanja Dietzmann
Jan 11,2019Dieser so genannter "Reiseveranstalter" hat unsere bestätigte Buchung in einem "all inclusive Hotel" kurz vor der Abreise storniert. Darüber haben wir erst bei Anreise erfahren. Sowohl die Notfallnummer als auch andere Kundenservice-Nummern waren nicht zu erreichen. Mein Kollege in der Türkei hat versucht das "Head Office" in Istanbul zu kontaktieren. Die Tür wurde ihm nicht aufgemacht. Auf online Kontakt kam die Antwort: Oops, the case could not be created ". Wir mussten das Hotel noch einmal komplett bezahlen. Viel Ärger, verlorene Zeit, Verwirrung und einfach Stress. Wir versuchen unser Geld (über 1.000 Euro) zurück zu bekommen. Ich bin nicht sicher ob das funktioniert. Auf gar keinen Fall etwas über die Seite buchen!!! Lieber ein bisschen mehr Geld investieren und im Reisebüro buchen.
Karen Wilson
Jan 11,2019I booked with Galahotels.com in September 2018 for a London hotel stay in January 2019. I paid in full at point of booking. Gala cancelled my hotel booking in December directly with the hotel without my knowledge and without actioning a refund. Luckily I found out the day before I was due to travel to London for a special function as I called the actual hotel to request a room on a high floor. They explained there was no room booking as it had been cancelled. Luckily again, the hotel had availability, so I was able to rebook directly with the hotel, but that means I've paid twice. Galahotels.com phone number is not operational, neither do they respond to their own online webchat or the emails I have sent. In case you think this is a one-off, they have also done the same to two of my colleagues who booked through them on the same day. I RECOMMEND VERY STRONGLY THAT YOU DO NOT BOOK USING THIS UNETHICAL SHOWER OF A COMPANY.
Slavek Horsky
Jan 11,2019DO NOT BOOK WITH THEM. THE SITE SHOULD BE CLOSED! WE ARE GOING TO HIRE A TURKISH LAWYER FOR GROUP PROSECUTION. The same story with us. In November 2018 we booked hotel in Dubai for 12 days. Now in January 2019 we arrived in the middle of the night to hotel in Dubai. Our booking was canceled by them. No answers from them neither email, neither calls… client from Prague
Marc Gbogou
Jan 11,2019Ich brauche über meine Erfahrung nicht zu berichten !es ist mir das gleiche Passiert wie alle , ich kann nur sagen BETRUG ! ich habe die Polizei eingeschaltet und ein Anwalt. Bitte wir müssen sorgen ,dass die Leute bestraft werden.
Patricia Williams
Jan 11,2019This site should get NO STARS!! It is still operating as I just checked to see if I could book. We booked Sofitel Gatwick London in September for 1 night in January prior to a connection the next day. The same story the hotel couldn’t find our reservation and we had to pay again. Fortunately they had a room. Otherwise we would have had to find somewhere else struggling with luggage late in the evening. The site needs to be taken down immediately. We didn’t waste time contacting them due to reviews as it is so frustrating. All this upset when you should be feeling excited and looking forward to the holiday.
Lester Rodriguez
Jan 11,2019they robbed me . Stay away. They took my money and later cancelled my reservation and they do not answer my phone calls. It is a scam!
Eric
Jan 11,2019Booked a room with them and then called the hotel the next day and the reservation was there. Arrived at the hotel two weeks later and my reservation had been cancelled by them the day before. Had to find a room on my own with same day booking cost me a ton. This is a scam company. They would not return my calls or emails. Crooks!!!
Heinzel Mann
Jan 11,2019Größte Betrüger-Drecksäcke! Das Portal gehört sofort gesperrt und die Verantwortlichen hinter Schloss und Riegel!
Gulbahar Mh. Harmanyolu Ust Sk. Meric Plaza No:10/5, TR 34394, Mecidiyekoy / Istanbul ,
http://www.galahotels.com
gammepe
Jan 14,2019We booked and paid rooms for more almost 700 euro in October for a stay in late December. The reservation was confirmed by Galahotels.com. When we arrived at the hotel the staff knew nothing of any booking. We tried to call several of the phone numbers on the GalaHotels website, but there was no answer on any of them. We had to find and pay another hotel. When we got home we e-mailed GalaHotels, forwarding a declaration from the hotel that there was no room reserved for us. We heard nothing back from GalaHotels. A reminder e-mail also remained unanswered. This is the behaviour one would expect of a criminal organisation. Nothing has been reimbursed to my credit card. I fail to understand how they can score 5 out of 10. I want my money back and would be happy to participate in a collective lawsuit against GalaHotels.