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Reviews 227
Ellie
Nov 01,2021I used Garton Jones to rent out my first property and the whole process was seamless and was made very easy for me. Very good service from everyone I dealt with at GJ. I have only been using GJ for a short while but hope my good experience continues. I would recommend.
Laura Rosich
Sep 26,2021Stephanie has been amazing supporting us since our move! Things are easier since she takes control and follows up on any issue we may have in the apartment.
Mark Anderson
Sep 24,2021Thanks to Miguel Barros for his help with managing my flat. Great service!
sara a
Sep 23,2021Charlotte made my move to london so much easier. The process of moving into a new apartment was smooth and easy. She is always helpful and gets everything resolved very quickly.
Dima Hajj
Sep 22,2021Harry was super helpful and efficient in the entire process. He showed me several flats at once and managed to lock down my preference within a day or two, and after that everything was super clear and smooth.
Theodoros Myttarakis
Sep 17,2021Thanks Charlotte Edney for all your help!
Govind
Sep 17,2021Thank you to the whole team at Garton Jones - Chelsea Bridge Wharf for making the entire renting experience effortless. Also want to thank Stephanie Louis-Fernand in particular for being a very responsive property manager and solving issues within the apartment. Thank you again and look forward doing more business with you in the future.
Nora
Sep 17,2021Nice team to work with, and thanks Charlotte Edney for all your help!! looking forward to continue working with you at The Chelsea Bridge Wharf complex.
Emre Kurt Başol
Sep 16,2021I have been working with Garton Jones for nearly 10 years now and happy so far. Very friendly staff, easygoing and practical style, good communication, I can recommend just anybody
Fanny Lam
Sep 15,2021Super efficient service! Quick response to my request for their letting service and got offers within a week.
Ma
Jul 21,2021I would like to thank Maria for always being so kind and helpful! She always makes sure the common areas (lift, hallway, the carpets) are nice and clean, she is very warm and friendly and won't hesitate to help with any question when she can. Thank you!
Rebecca
Jul 05,2021Charlotte Has been prompt, very professional, excellent in communication, handling clients, maintenance, and most of all kind and patient . Quite happy with Charlotte Kind regards Rebecca
YSE
Jul 01,2021They are the best, and Charlotte works miracles
Anas Ahmad
Jun 25,2021Charlotte Edney, God bless this woman. She has helped me on multiple occasions in whilst my tenancy (still going). She's very sweet and down to earth which just adds to her professionalism. I appreciate her and would recommend asking her for to manage your property! Thank you Charlotte.
Kerem
Jun 25,2021Thank you for all your help Charlotte!
Alaa
Jun 24,2021I would like to thank all the staff of Garton Jones, specifically Charlotte. I know her for two years and she is a friendly, very helpful person, quick to respond to my emails and helps me all the time with anything related to the apartment that I rent. Huge thanks to Charlotte for being the property manager of the apartment I rent.
Amelia Citoiu
Jun 24,2021Charlotte Edney is the best. She was thorough and professional and great to work with
Abdulrahman maqbool
Jun 23,2021leaving in Chelsea Bridge wharf was excellent experience thanks to Charlotte Edney Property Manager for swift helpful handling
N E
Jun 23,2021I have had Garton Jones as my estate agents for a little over 6 month and they’re definitely the best estate agency that I have ever dealt with. They make you feel cared for as a tenant and are very helpful and quick with solving issues. A big thank you to specifically Charlotte Edeny (property manager) who’s been there since day one!
Diana M
Nov 18,2021Garton Jones is easily one of the most unprofessional and honestly incompetent estate agencies out there. From the beginning the agent I had did not even understand how an offering process works and how a move in should be organised. I had to chase consistently to understand where to pick up the keys, if the move in date was accepted, if the contracts had been signed… nothing was ever communicated. it was unnecessarily painful and stressful. Also part of my move in I had two conditions to have the wardrobe doors fixed (only storage area in the flat which was unusable in its condition) and some broken items removed. Needless to say neither was done prior to my move in. The wardrobe got fixed in month 5 out of my 8 months of tenancy after being repeatedly advised that the door mechanism was no longer manufactured. No surprise that 5 months into the tenancy the manufacturers attended and were surprised to hear about this. Apparently this could have easily been fixed had anyone actually called them. Instead Garton Jones sent a stream of random handymen to my flat (mid pandemic) to see if they can fix it before choosing to actually contact the manufacturers (cost savings?). They couldn’t, but I did have the pleasure of feeling very uncomfortable in my own home due to all these visiting strangers. From property managers, to managing director, the staff at Garton Jones has no issue with delivering the most appalling service this industry has yet seen. They seem clueless at best as to what they actually have to do and offended when asked to actually provide the service they’re paid to. I tried to offer feedback early on and was in fact rewarded with an email from the MD telling me off, apparently his staff not doing their job is normal and it’s rude to expect different. Now to add to this dreadful experience I am also being advised I owe part of my deposit, for cleaning nonetheless, although Garton Jones had no qualms with letting me move in mid pandemic in a flat that had NOT BEEN CLEANED AT ALL. Disgusting disgusting disgusting. If you’re a landlord or a tenant I suggest any other agency will be at least a bit better than this one. Also worth nothing the almost ‘unrealistic’ amount of positive reviews this company has received clustered on very specific dates… I’m suspicious of this improvement seeing that just at the beginning of this year it was barely scoring a 2.5 on trustpilot.