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Reviews 227
Frank
Jul 31,2023Thank you Alizee a lot in helping me find a Flat. You were always patient with my request.
Mahes
Jul 23,2023We have been using the services of Garton Jones for over 15 years now and they have consistently delivered a very professional and efficient service. We would like to make a special mention of Olivia Shannon & Millie Hardiman-Scott, the Letting Consultants who did an amazing job in securing a tenancy for us recently with a seamless and very efficient service. We also like to thank Ramesh Puvaneswaran, the Company Accountant for his very detailed, accurate and professional accounting information he provides us on a regular basis.
Charlotte
Jul 18,2023Jacqueline has been very helpful arranging my renewal agreement - proactive, responsive and efficient. Thank you!
Mazen ElSebaie
Jul 13,2023Millie, Lisa B, and Charlotte are exceptional estate agents who provided me with an outstanding experience. Their expertise, attentiveness, and professionalism throughout the entire process were truly impressive. They listened to my needs, kept me well-informed, and guided me expertly through negotiations. I highly recommend Millie, Lisa B, and Charlotte for anyone seeking top-notch estate agents. Garton Jones Ltd as a whole also demonstrated excellent customer service and a commitment to excellence.
Eda Erdogmus
Jul 13,2023Very pleased with my experience with our property manager, Lisa Beverlly! She's always very fast to solve any of our issues.
Richard Bagley
Jul 11,2023Charlotte has been my property manager for the last 10 years. She is a proactive manager with great charm and enthusiasm. Always courteous, quick to respond and brings solutions to resolve a problem rather leaving it to the landlord to sort out. Charlotte is determined and tenacious. I have always been impressed with her ability to mediate between landlord and tenant on difficult issues, such as the return of the deposit, which, from the landlords point of view is tedious. I have no hesitation recommending GJ to any landlord.
Sau Sun Duncan LEUNG
Jul 11,2023Lisa Beverlly has been helpful and give us clear update condition to our flat. We are overseas landlord, so we depend on the information about our flat. She did a good job.
amit malhotra
Jul 11,2023Charlotte has been a pleasure to work with and has looked after us very well.
TL
Jul 11,2023Lisa Beverlly at Garton Jones has provided excellent service in the management of our apartment. She has provided an efficient and prompt service which has been much appreciated.
Gokce Sarisoy
Jul 07,2023I just arrived to London 3 months ago. In a very short time I contacted with several agencies.. For the newcomers, as very well known it is quite difficult period. Once I was losing my hope to find a flat, I went to have a flat viewing with Alizee from Garton Jones. I explained her what I want and she showed me some other flats according my budget & requests in a short time. Later on for the completion of the contract, I started to be in contact with Millie. She kindly responded all my questions during the whole process, cleared all my doubts and completed the process smoothly. I should say both of them very kind, helpful and responsive… I highly recommend to contact and work with them.
Jeremy Hobbins
Jul 07,2023I deal with Lisa Beverlly at Garton Jones and she has made a significant and positive impact to the service standards at Garton Jones. In my view Garton Jones need to ensure their tenant selection process is more comprehensive, however since Lisa has been in charge of my property, she has managed a challenging situation in a highly professional and responsive manner and her experience is a real benefit. Jeremy Hobbins
Ghita Housni
Jul 07,2023Where do I even begin? .... I really got a bad experience with Garton Jones - Chelsea Bridge Wharf. I enquired for a property to rent, and to be honest that was the most challenging and long renting process I got through in my 7 years renting properties in London. My tenancy agreement was signed 4 hours prior to my moving date/time which caused me a lot of stress mainly during the week prior to that (as I clearly didn't know if ill be accessing the property on time). Please, also note that I am an international student with no family in the UK and still had to figure it out myself - with no support nor empathy from the property manager (this also caused a lot of stress to my parents as they didnt know where their daughter that is alone in the UK would live for the next couple of months). I had to call the agency multiple times to confirm my moving or at least get an email as proof of my moving date. When talking to the property manager (Lisa), my mom and myself got yelled at saying that we "caused stress" to the property manager (Then clearly a job as a real estate agent is not fitting her profile). During my conversation, the property manager was rude and unprofessional cutting me midsentence as well as my mom. When speaking to the office manager, he mentioned that there was nothing that they could do and that I basically just had to wait for whenever the landlord would answer - he also promised to send a sort of email as proof of moving in within the property (I have never received the email). Also, to my knowledge and according to what was said by the office manager and property manager, Garton Jones has the right to sign on behalf of the landlord if not answering, so I don't understand why I was dragged on for almost 2weeks before they do so (on the day where I was supposed to move in). This has caused me other issues with moving companies that I had to cancel multiple times because of the uncertainty - got charged extra by them. This is UNACCEPTABLE and UNPROFESSIONAL given that they already got my payment for the whole year in advance - as soon as they got my money they led me to a sense of false hope. Upon receiving my payment that's when they began acting differently with me and I was no longer of importance to them. STAY AWAY Once at the property, so many things were not working - did not have hot water for almost 2 weeks, asked them to come to check it and got an answer: "next time we will charge you for this" which I was very surprised by. Also, the property has 2 storage facilities (1.5 full with the landlord's personal belongings), and when asked them to contact the landlord I just got the answer "It is not possible to move out the landlord's belongings". Also, had to chase them regarding the inventory and other technical documents. The experience was very frustrating and I won't be using the company again.
kelvin broderick
Jul 06,2023Have dealt with Charlotte Edney at Garton Jones for over two years now. She is a total credit to this business and extremely professional. Garton Jones have been excellent throughout the rental process, and made the whole process very easy from start to finish. Ongoing support excellent, a great Company to use A+++
Mohammed AlHati
Jul 06,2023My experience with Jacqueline was great! The best agent ive worked with so far.
Mariana O
Jul 06,2023Charlotte E is fantastic, very helpful and always with a great attitude. From the moment we signed the contract she has made the process very smooth!
Keith Ryan
Jul 06,2023Many thanks to Mille for such professional service and attention to detail
KD
May 14,2023I received excellent service from Garton Jones on the recent sale of a 2 bed flat. It was my late husband’s property and they handled the transaction with great care and kindness. Filiberto and Alexandra were very proactive in supporting with me on the transaction including assistance from their rental arm, which had previously been involved, so a good team effort all round. Special thanks also to Chris Garton who also gave me great support.
Alexander Rowe
Apr 28,2023An excellent job of quickly finding a tenant for my 1 bedroom apartment at Chelsea Bridge Wharf and made the whole process extremely smooth.
ceren gulan
Mar 23,2023Agnes is an amazing property manager. She is very prompt, knowledgeable and reachable. She also follows up every detail. You always feel like you are in good hands. Ceren Gülan
Jeanne Tourtelier
Jul 31,2023Just want to say thank you to Alizee. She was super nice with us. Garton Jones and Alizée helps us to live an amazing experience. I recommend her 100%. Thanks a lot