We promise to dispatch any of our customers' orders placed prior to 9am (AEST QLD) on the same day, Monday to Friday. Any orders placed outside of this time frame will be processed on the next available business day. Weekend orders will be dispatched on the following business day. QLD public holiday orders will be processed on the next business day. https://www.gymandfitness.com.au/pages/why-choose-us
Amazing customer service and reliability! I have been. Buying from Gym and fitness for 13 years. The team have all ways been incredibly helpful, never had an issue with a product or service over those 13 years. Thank you Lacky and the team.
Top quality gear at a great price delivered interstate in 2 days. We'll packed, arrived in A1 condition and updated re delivery progress throughout. Can't ask for more and why I stick with G and F.
My favourite fitness organisation to deal with. Service is impeccable and I won’t be going anywhere else in the future.
Super quick delivery and great product!
Lengthy transport problem with wifi connection of the treadmill
My Assault bike classic arrived quickly, unfortunately the 2 moving arms are rusty! On a brand new piece of equipment. I asked for a replacement bike or refund which has been refused. Instead they have offered to replace the rusty parts. Currently waiting with an unusable piece of equipment and big box sitting in my house.
Shipping is always fast and affordable compared to competitors, for example competitors usually try to beat prices and charges an outrageous amount for shipping. Gym and fitness shipping rates for me have never been huge and I have bought racks, weights and fitted out a whole gym and still always reasonably priced.
I love my air bike it arrived really quickly too.
Fantasic operation. Thibaut and the installation team did a fantastic job. Could not be happier with the equipment and job they did. Professional (industrial) kit and installed perfectly.
Lachy and Raich were extremely helpful. Fast shipping The Freeform Runner is the perfect treadmill for my family and I. Overall great experience.
Great service with follow up from the sales team when I had questions, they weren’t pushy at all and had answers to all of my questions. I was setting up my PT business and because of the GAF team, my clients have everything they need for results!
Every purchase I have made with Gym and Fitness has been a great experience. The customer service is outstanding and the products are high quality. Looking forward to my next purchase.
I was kept up to date throughout the process.
Never had such a wonderful customer service experience for a long time from first phone inquiry , ordering process till installation , 5 stars are not really enough . Such great team specially Jonathan . Thanks guys and all the best
From Start to finish purchasing our new fitness equipment was sensational. right away I received help from staff who guided me through the process and recommended ways to improve the process and items that will support my purchase. The gym was delivered fast and was relatively easy for my husband and I to set up.
The whole purchase and delivery experience was excellent.
Great communication, also offered a better product than I was looking at, and I was satisfied with the quality of goods that I purchased (big praise from a perfectionist).
Great price and prompt service of delivery. Very helpful
I was a little skeptical purchasing from a store outside of my state online, especially when the item was expensive but Gym and Fitness really did go above and beyond. I made some queries in relation to price matching a competitor who had the item cheaper and could send it to me for less freight. These guys not only matched it but included shipping in the matched price! Upon receiving the item I noticed one of the parts had paint missing near a bolt hole due to rough machining during manufacturing. I sent a photo to Gym and Fitness via email and a replacement part was at my door in 2 days. They really did a great job and deserve the highest rating.
Luke
Nov 11,2023Great product and super helpful staff