Heritage Parts is now Parts Town

4.5 (884 Reviews)

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Heritage Parts is now Parts Town!

Parts Town & Heritage Parts have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal customer service. Bigger, better and we’re just getting started.

For more information, please visit https://www.partstown.com/together.

Reviews 884

4.5

Out of 5.0

Kullberg Emma

May 06,2021

The first request truly flabbergasted me since they generally refreshed me by email. Its items and administrations are mind boggling and truly reasonable, yet its site's movement isn't any better. I will give you a proposal.

Charles Wright

Apr 14,2021

Toni Wonderspoon is the best of the best of the best of the best.

Florian Walsh

Mar 29,2021

If you don't have it in stock then apply this on your website... Waiting weeks for a tiny part that's on a pallet in germany they tell me... Waste of my time really...

Rick

Mar 06,2021

Awesome. I appreciate it.

Kaagman Inessa

Jan 19,2021

Skhiri Ellyes

Jan 03,2021

Superb company been using considering the fact that 8 yr and i'm very glad with it

David

Dec 16,2020

The ladies are always so helpful and friendly

Marilyn

Nov 11,2020

I recently needed and axel repair kit for a cart that our staff uses regularly. Heritage had the part and sent is as soon as it was available. Thank you for youe quick service.

customer

Nov 11,2020

Package came in a timely manner and I received what I was expecting. Thanks!

MOUNTAIN HOME SENIOR CENTER INC

Nov 09,2020

I ordered 4 tiny items to be shipped to me and was charged $9.99 each to ship. They all were in one insulated 8x10 manila envelope they could not possibly cost that much when they are all in the same packaged. Nice way to rip a company off!!!!

GKriz

Nov 08,2020

Part was a Perfect fit. Shipping was 2 days later then what I paid extra for though. I should receive a credit for my two day shipping fee I paid for. I was not happy that I paid the extra to get it here faster than my tenant had to go without heat for an additional two days.

Gary

Nov 07,2020

Since Heritage was bought out or taken over by this new company I can say the following. The service has dropped to near nothing. One order of Killion filters and housings took me over three months to receive. Orders were lost , shipped out as partial shipments which were never received. Now just trying to get a credit invoice emailed to me took hours and would not have happened if I had not called back in a second time . Extremely poor service !

Nick G.

Nov 06,2020

I bought 5 gaskets for $25, no problem. They charged me $25 as their cheapest option to ship them. It was less than 1/3 of an ounce in weight and the packaging weighed more than the items! This was ridiculous in my opinion. I was over a barrel bc this was the only place that had them in stock and I needed heat. UPDATE 11/25/2020 After my negative review I got a message from TrustPilot that someone from the Heritage Parts was going to contact me about my negative experience. I was told it was within 2 days and that was on 11/6/2020. It is now almost 3 weeks later and no contact. I at first felt relieved that they actually care about their customer service and might want to rectify their high shipping charges. Now I am even more frustrated so I updated my review to be 1 Star. Wish I could go to 0.

Jodi G

Nov 05,2020

Thomas C. helped me order difficult to find parts after we had no success with the manufacture. He made sure to get all the details so we ordered the right thing. Parts fit better than the originals. Thanks Thomas!

Mark

Nov 05,2020

Fast shipping, price was great too.

Sheraton Madison

Nov 05,2020

The lady that was helping me with my order was amazing! She was very knowledgeable and assisted me with getting the correct part. She also was very pleasant to deal with. To her I say thank you!